Private beach, white sand, sun-loungers, beach umbrellas
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Reviews of La Valise Tulum

4.5 out of 5
La Valise Tulum
Carretera Tulum-Boca Paila Km 8.7, Tulum, QROO

Reviews

9.8

Exceptional

Rating 10 - Excellent. 104 out of 115 reviews" "
Rating 8 - Good. 6 out of 115 reviews" "
Rating 6 - Okay. 2 out of 115 reviews" "
Rating 4 - Poor. 1 out of 115 reviews" "
Rating 2 - Terrible. 2 out of 115 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Janette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Beautiful property. Great food and staff. We would come here again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Cheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Great service, relaxing.
Stayed 5 nights in Apr 2024

8/10 Good

Kelvis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service, the cleanliness and the amenities were great. Eddy and Jesus which were our two butlers went above and beyond with everything we could have asked for. I can’t explain how comfortable me and my fiancée felt with their service. Now, I have to point that we had an inconvenience with Room #9 (jungle view). This particular room I assume is next to the kitchen. It was a nightmare with the noise from 6am up to 11pm. It was already one of the most expensive hotels from my options and the least I wanted to expect is a noisy room right next to the kitchen. Everything else satisfied my expectations from what I read on the reviews.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher, Pennington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and accommodating. Food was very good.
Stayed 3 nights in Apr 2024
Response from Christopher on 23 Apr 2024
Dear Christopher, thank you for taking the time to share your experience at La ValiseTulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and be carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.

10/10 Excellent

Jocelyn, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location. Hotel staff from concierge to bar to waiting staff were brilliant. Food at the hotel was excellent and when we wanted to eat out they recommended and booked some truly excellent restaurants. We had a great time all round.
Stayed 9 nights in Apr 2024
Response from Jocelyn on 18 Apr 2024
Dear Jocelyn, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wanted to say a huge thank you to all the staff who are so helpful and wonderful! Valet parking, beautiful rooms! Very accommodating. The staff remember your names and are so happy and smiley! It’s like living in a luxury jungle. We specifically chose this hotel as it was the only one with consistent amazing reviews and it didn’t disappoint. It’s right at the end of the ‘strip’ so it’s lovely and quiet as we didn’t go to tulum for the ‘party’. ONE FOR THE LADIES - all hotels in tulum are run off generators so if you take your Dyson it won’t work 😂 check your voltage on the Dyson website as I looked a little like a cave man till the humidity broke
Stayed 1 night in Mar 2024
Response from Katie on 5 Apr 2024
Dear Katie, thank you for taking the time to share your experience at La Valise Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and be carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and beautiful hotel. Friendly, attentive staff. The jungle side pool is a great spot to mix it up from lounging on the beach.
Stayed 3 nights in Mar 2024
Response from Jonathan on 29 Mar 2024
Dear Jonathan, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Marina

Stayed 1 night in Mar 2024
Response from Marina on 5 Apr 2024
Dear Marina, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!

10/10 Excellent

Ardavan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
By far my best experience in Mexico. Nicest staff. Food is unbelievably good. Relaxing experience in an amazing boutique style hotel. Highly recommend.
Response from Ardavan on 5 Mar 2024
Dear Ardavan, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at La Valise Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at La Valise Tulum in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 Excellent

Blendi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best hotel in Tulum. Better than Azulik (we stayed at both). They have a welcoming drink. Bathroom & shower in the room. Free breakfast. Steamer & airblower in the room. They don’t use the eco-friendly excuse to cut corners like most luxury hotels in Tulum. Absolutely the best in town
Stayed 1 night in Feb 2024
Response from Blendi on 21 Feb 2024
Dear Blendi, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and attentive staff! The hotel is beautiful and so peaceful. We would highly recommend to anyone seeking some rest and relaxation! Our experience was incredible. Thank you La Valise team!!
Stayed 4 nights in Jan 2024
Response from Jacqueline on 21 Feb 2024
Dear Jacqueline, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing- service, staff, food, setting & weather! Amazing time at LaValise again!!!!
Stayed 5 nights in Jan 2024
Response from Guest on 21 Feb 2024
Dear guest, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from William on 21 Feb 2024
Dear William, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Chinwe, Dorcester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and lovely property!
Stayed 3 nights in Jan 2024
Response from Chinwe on 22 Jan 2024
Dear Chinwe, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 5 nights in Jan 2024
Response from Nicole on 22 Jan 2024
Dear Nicole, thank you for taking the time to share your experience at La Valise Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and be carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes

10/10 Excellent

Andy

Stayed 3 nights in Dec 2023
Response from Andy on 19 Dec 2023
Dear Andy, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Julie on 21 Feb 2024
Dear Julie, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

6/10 Okay

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
went downhill, overall still very good but not what it used to be. Food is bland, overpriced, a lot of more guests on property.
Stayed 2 nights in Nov 2023
Response from Victoria on 19 Dec 2023
Dear Victoria, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!

10/10 Excellent

Arnaud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great staff
Stayed 5 nights in Nov 2023
Response from Arnaud on 19 Dec 2023
Dear Arnaud, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I just recently visited and all we can say is WOW!! This experience for us was exactly what we wanted and needed. The generosity that each staff members brought was very heart warming and truly inspiring to see. From Laurna’s kindness, Efrains cool vibe and conversations, Eddy’s amazing breakfast service and joyful self, Angel’s wholesome personality, Alfredo making me coffee every morning at 5AM.. when he didn’t have to, and we cannot forget Carlo’s determination to go over the top with his hard working abilities (finding bananas in the middle of the night for my husbands night time snack and bringing them to our room). There were other staff who we just didn’t catch their name but worked so hard too. Staff that showed us how to work the free bikes, the man who takes every morning to make the beach look nice, the other man who helps in the morning for breakfast, the women who clean our room MULTIPLE times a day… the people here care and it shows. Anything you ask for you will most likely receive at any hour. Also, I am gluten free and they have options! They have great breakfast, lunch, and dinner options. They also will accommodate any meal option if you ask. Also day before leaving they even ask to make you a lunch and coffee for your trip to the airport. Seriously they go above and beyond.
Stayed 5 nights in Oct 2023
Response from Courtney on 15 Nov 2023
Dear Courtney, thank you for taking the time to share your experience at La Valise Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and be carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They created a very peaceful environment with a beautiful beach area, and a majestic jungle side. The complimentary breakfast was amazing, and the service was exceptional.
Stayed 2 nights in Nov 2023
Response from Kyle on 15 Nov 2023
Dear Kyle, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Jonathan, Bury St Edmunds

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning boutique property split between the Beach side..and the Jungle side. We stayed on the jungle side...tropical plants surrounded the beautiful pool with the rooms nestled amongst the palm trees and lush vegetation. The attention to detail and attentiveness of all staff was exceptional..but Anna & Iker (part of the front of house concierge team) really went above and beyond to make us feel so welcome. Superb breakfast included with our room...and you could choose to eat it on the beachside (our choice as you got the sunrise amd oceanviews)..or in the jungle side ..or in your room. I could have stayed forever
Stayed 6 nights in Oct 2023
Response from Jonathan on 24 Oct 2023
Dear Jonathan, thank you for taking the time to share your experience at La Valise Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and be carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.

10/10 Excellent

Jennifer, Windermere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous Fantastic food Beautiful beach
Stayed 3 nights in Oct 2023
Response from Jennifer on 4 Nov 2023
Dear Jennifer, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at La Valise Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at La Valise Tulum in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 5 nights in Oct 2023
Response from Richard on 24 Oct 2023
Dear Richard, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a gem. Perfect for relaxation and one of a kind.
Stayed 4 nights in Sep 2023
Response from Jodi on 3 Oct 2023
Dear Jodi, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vibe, delicious food, great customer service. All staff will go above and beyond to help you out and make sure you have fun. Incredible experience
Stayed 4 nights in Aug 2023
Response from Guy on 6 Sept 2023
Dear Guy, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

szymon

Stayed 3 nights in Aug 2023
Response from Szymon on 25 Sept 2023
Dear Szymon, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at La Valise Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at La Valise Tulum in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 Excellent

Anisleidy

Liked: Amenities
Amazing property with excellent service.
Stayed 1 night in Aug 2023
Response from Anisleidy on 15 Aug 2023
Dear Anisleidy, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!

10/10 Excellent

israel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel ! Service was excellent! Will definitely recommend to friends and family
Stayed 3 nights in Aug 2023
Response from Israel on 11 Aug 2023
Dear Israel, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Christopher

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Truly awesome hotel, rustic and relaxed, but oozing loads of class. Service was really outstanding with special note to Carlos who looked after us with food and drinks, such a kind and lovely person. We’re a family of 4, with two girls 17 and 20, who also loved our stay. Cannot recommend the hotel enough
Stayed 7 nights in Jul 2023
Response from Christopher on 8 Aug 2023
Dear Christopher, thank you for taking the time to share your experience at La Valise Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and be carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.

10/10 Excellent

Marta Maria, Chicago

Stayed 5 nights in Jul 2023
Response from Marta on 23 Aug 2023
Dear Marta, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at La Valise Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at La Valise Tulum in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 Excellent

Kimberly, Bartlett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very tentative and professional. The property is well well well kept.
Stayed 4 nights in Jul 2023
Response from Kimberly on 28 Jul 2023
Dear Kimberly, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

CHRISSY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. We stayed in the jungle suite. Make sure you use the provided mosquito repellent because you are in a natural habitat
Stayed 3 nights in Jul 2023
Response from Chrissy on 24 Jul 2023
Dear Chrissy, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Brittany

Stayed 4 nights in Jul 2023
Response from Britanny on 15 Aug 2023
Dear Britanny, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at La Valise Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at La Valise Tulum in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
The service was amazing! We had a great time and Renato was very kind and helpful
Stayed 4 nights in Jul 2023
Response from Mercedes on 21 Jul 2023
Dear Mercedes, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
We had a great stay on the jungle side of La Valisse. Pool was great, still had beach access, and our room was very nice. Breakfast was included and recommend the massages on the beach. Would stay here again
Stayed 1 night in Jun 2023
Response from Danielle on 14 Jul 2023
Dear Danielle, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a unique beautiful stay
Stayed 2 nights in Jun 2023
Response from Connie on 11 Jul 2023
Dear Connie, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at La Valise Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at La Valise Tulum in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Experience
My Husband and I stayed at La Valise Tulum for a week in June and it was one of the best trips we’ve ever been on. The hotel is absolutely amazing- from the beautiful details within the room including a bed that rolls out to the balcony, the pool and beach areas, and the friendly and extremely welcoming staff. Breakfast is complimentary with a fresh juice of the day and the lunch/dinner menu is delicious. The shrimp tacos were our favorite and we ate them ate least 5 times. There are complimentary services available include a bicycle to explore the Tulum strip, yoga at Radhoo hotel, cocktail tasting and 10% discount at next door “Nü” Restaurant. The concierge staff also offers recommendations for exploring the area and can provide options for you to book. We felt extremely safe in our hotel and walking around during day and night- and overall rate our stay 10/10 and would be visiting again and recommend to others.
Stayed 7 nights in Jun 2023
Response from Guest on 26 Jun 2023
Dear guest, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Carlie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best place in Tulum!
Stayed 1 night in Jun 2023
Response from Carlie on 26 Jun 2023
Dear Carlie, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at La Valise Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at La Valise Tulum in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 Excellent

Maria Guadalupe Reyes, Port Hueneme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing and beautiful.
Stayed 2 nights in Jun 2023
Response from Maria on 20 Jun 2023
Dear Maria, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at La Valise Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at La Valise Tulum in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 Excellent

Angelus

Stayed 1 night in Jun 2023
Response from Angelus on 20 Jun 2023
Dear Angelus, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at La Valise Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at La Valise Tulum in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Veronica on 20 Jun 2023
Dear Veronica, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at La Valise Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at La Valise Tulum in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 Excellent

Ergun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and lovely attentive staff, the cleanliness and facilities are perfect fora short relaxing break.
Stayed 3 nights in Apr 2023
Response from Ergun on 2 May 2023
Dear Ergun, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 4 nights in Apr 2023
Response from Nicole on 27 Apr 2023
Dear Nicole, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Djulieta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning place!
Absolutely stunning hotel, great staff and the restaurant the partner with has very good energy and food! We absolutely enjoyed and wished we stayed longer. It’s a little paradise!
Stayed 1 night in Mar 2023
Response from Julieta on 31 Mar 2023
Dear Julieta, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our stay from the incredible design to the friendly staff to all the amenities!
Stayed 2 nights in Jan 2023
Response from La Valise Staff on 7 Feb 2023
Dear Nicole, we really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to read that your stay reached your expectations and that you had the opportunity to enjoy all our facilities.Best regards

10/10 Excellent

Genevieve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property!
Stayed 2 nights in Jan 2023
Response from La Valise Staff on 24 Jan 2023
Dear Guest, thank you so much for taking the time to review your experience at La Valise Tulum. It is with great pleasure that we receive reviews like yours. We can't wait to welcome you back! In the meanwhile, please let us know if there is any way we can help.

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Carlos on 15 Nov 2023
Dear Carlos, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at La Valise Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at La Valise Tulum in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 Excellent

Ruchi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Master Suite was gorgeous. It was amazing to sleep under the stars with the sound of the waves. All staff were very helpful, other guests were friendly. Carlos's service and care deserves more than a 5 of 5. He is such an asset to La Valise.
Response from La Valise Staff on 3 Jan 2023
Dear Ruchi, thank you for taking the time to share your experience at La Valise Tulum.We are particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and be carefree. We have since shared your note with the team, and they thank you for the kind words.Best wishes.

10/10 Excellent

Jaqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing stay at La Valise. My husband and I spent 5 days at La valise for our honeymoon and I can’t express enough great words about it. Their service is amazing and all of the staff were very kind. The room was very clean, and we always had a little treat waiting for us at our room when we got back from our fun tours. We definitely recommend them and we plan on going back as well.
Stayed 4 nights in Aug 2022
Response from La Valise Tulum Staff on 9 Sept 2022
Dear Jaqueline, we really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities.Best regards