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Phoenix by Kan

3.0 star property
Beachfront hotel with spa services

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Photo gallery for Phoenix by Kan

Design Double Room, 1 King Bed, Garden View | Terrace/patio
Body treatments, deep-tissue massages, body wraps, facials, massages
Junior Double Room, 1 King Bed, Sea View
Body treatments, deep-tissue massages, body wraps, facials, massages
Body treatments, deep-tissue massages, body wraps, facials, massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • On private beach
  • Bar
  • Breakfast included
  • Housekeeping
  • Parking included

Room options

View all photos for Junior Double Room, 1 King Bed, Sea View

Junior Double Room, 1 King Bed, Sea View

Junior Double Room, 1 King Bed, Sea View

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Air conditioning
Minibar (some free items)
Egyptian cotton bed sheets
Separate bedroom
Blackout curtains
  • 37 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Design Double Room, 1 King Bed, Garden View

Design Double Room, 1 King Bed, Garden View

Design Double Room, 1 King Bed, Garden View

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Air conditioning
Minibar (some free items)
Egyptian cotton bed sheets
Separate bedroom
Blackout curtains
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room, 1 King Bed, Garden View

Junior Double Room, 1 King Bed, Garden View

Junior Double Room, 1 King Bed, Garden View

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Minibar (some free items)
Egyptian cotton bed sheets
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Carr. Tulum - Boca Paila Km 11, Sian Kaan, Tulum, QROO, 77780

What's nearby

  • Tulum Beach - 3 min walk - 0.3 km
  • Ven a la Luz Sculpture - 6 min drive - 4.9 km
  • Las Palmas Public Beach - 15 min drive - 12.3 km
  • Playa Paraiso - 16 min drive - 13.0 km
  • Tulum Mayan Ruins - 22 min drive - 17.6 km

Getting around

  • Tulum Intl. Airport (TQO) - 71 min drive

Restaurants

  • ‪Rosa Negra Tulum - ‬4 min drive
  • ‪Hartwood - ‬4 min drive
  • ‪La Taqueria - ‬2 min drive
  • ‪Arca - ‬4 min drive
  • ‪Wild - ‬16 min walk

About this property

Phoenix by Kan

Hotel near Sian Ka'an Biosphere Reserve
Located close to Tulum Beach, Phoenix by Kan provides free continental breakfast, a terrace and a garden. Treat yourself to spa services, such as a body wrap, a body treatment or a deep-tissue massage. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with a bar and a restaurant.
You'll also enjoy perks such as:
  • Free self-parking
  • Bike hire, concierge services and luggage storage
  • Tour/ticket information, coffee/tea in reception and smoke-free property
Room features
All guest rooms at Phoenix by Kan have comforts, such as premium bedding and laptop-compatible safes, as well as perks, such as air conditioning and separate sitting areas.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Furnished balconies or patios, wardrobes/cupboards and separate sitting areas

Languages

English, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 9:00 AM to noon
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Bicycle rentals
  • Scooter/moped rentals

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a private beach
  • Terrace

Spa

  • Body wraps
  • Deep-tissue massages
  • Facials

Accessibility

  • Area rugs in room
  • Hardwood flooring in room
  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Chef service
  • Free bottled water
  • Free minibar (limited items)
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Laptop-compatible safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability

Check-out

Check-out before 11:30 AM
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from 21 April 2024 to 31 December 2024 (dates subject to change).

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 75.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 75.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Casa Phoenix Tulum
Phoenix by Kan Hotel
Phoenix by Kan Tulum
Casa Huna Tulum Beach
Phoenix by Kan Hotel Tulum

Frequently asked questions

Is Phoenix by Kan pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Phoenix by Kan?

Self-parking is free at this property.

What time is check-in at Phoenix by Kan?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM.

What time is check-out at Phoenix by Kan?

Checkout is at 11:30 AM.

Where is Phoenix by Kan located?

Nestled on the beach, this Zona Hotelera hotel is just steps away from Sian Ka'an Biosphere Reserve and Tulum Beach. SFER IK and Tulum National Park are also within 6 mi (10 km).

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Phoenix by Kan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 8 out of 10 reviews
Rating 8 - Good. 1 out of 10 reviews
Rating 6 - Okay. 0 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 1 out of 10 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Casa Phoenix for this amazing experience. This hotel is located on the best beach inside the natural reserve. The service and the food was amazing. Can’t wait to be back next summer!

10/10 Excellent

Gunnar L

Easy going - happy vibes

Great for easy going travellers. Many things to like and some not so much. Cozy atmosphere and friendly staff. Water cut-off a couple of times, ran out of food and wine in the restaurants. Easy to fix the issues. I like it.
Stayed 2 nights in Jan 2024

10/10 Excellent

Hanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vakkert rett på stranden i Tulum

Nydelig lite hotell på stranden lengst sør på Tulum beach, i naturreservatet. Trenger ikke sko, går i sanden. 7 små hytter, 14 sengeplasser. Veldig koselig. Stille og rolig.
Stayed 2 nights in Apr 2024

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

David

Stayed 3 nights in Jan 2024

2/10 Terrible

Brice

Stayed 7 nights in Jan 2024

10/10 Excellent

HARUBI A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación

Muy bonito
Stayed 2 nights in Dec 2023

10/10 Excellent

Julian

Stayed 4 nights in Dec 2023

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is magical. It is located in the raw un-touched part of Tulum. INSIDE the Sian Kaan natural reserve. Small restaurant with a bar and a beautiful beach with sun-beds. At night its just a bliss hearing the waves and watching the stars. I really recommend this property as to something different and special in Tulum.

10/10 Excellent

DAMIEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon séjour

L’Hôtel est idéalement situé dans la réserve de Sian Kaan, avec son accès privé à la plage paradisiaque, les réveils sont magiques. Les chambres sont bien aménagées tout en respectant l’écosystème. Enfin, on a adoré la disponibilité et la sympathie de Lucas toujours présent à la moindre demande / question
Stayed 2 nights in Mar 2023