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Reviews of Playa Canek Beachfront Eco Hotel

3 out of 5
Playa Canek Beachfront Eco Hotel
Carretera Boca Paila Km 8.3, Tulum, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 90 out of 237 reviews" "
Rating 8 - Good. 60 out of 237 reviews" "
Rating 6 - Okay. 41 out of 237 reviews" "
Rating 4 - Poor. 24 out of 237 reviews" "
Rating 2 - Terrible. 22 out of 237 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Mari

Travelled with family
Disliked: Amenities
This is a bare minimum kind of place. Much of the time there will be no internet and often no power. It is difficult to find someone working for the hotel if you have a problem. I'm allergic to mold and had major issues with my asthma and allergies. I paid half through expedia and showed the expedia receipt but they said they never got it. So i had to pay the full price again.
Stayed 2 nights in Mar 2024
Response from Carlos on 27 Mar 2024
We feel sorry by these, and about that we change your room so you could be comfortable, and you payment from expedia, it was explained never was charged, and that's why we ask for the bank receipts where Expedia did the charge and wasnt show up. We are doing our best to give a better service. Greetings

10/10 Excellent

Josephine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 11 nights and had a fantastic time. The hotel is a wonderful place to have a vacation. Paulina in such an amazing hostess. Bruno is a wonderful owner and host. The staff are all super helpful and friendly. This is a small family owned hotel with that special touch. Do not expect all areas to have personnel at all times. But they are easy to find and so very helpful. The access to the beach is perfect. Our room on the third floor was so beautiful with an amazing view of the beach, sunrises and moon rises. We would highly recommend.
Response from Carlos. on 27 Mar 2024
Than you for being with us, we'll be glad to have you here again. Greetings

8/10 Good

Hailey

Stayed 3 nights in Mar 2024

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach location. Food nearby
Stayed 1 night in Mar 2024

8/10 Good

Caitlin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay with Playa Canek! The staff is incredibly kind and helpful, and you cannot beat walking from your room to a perfect beach with soft sand and crystal clear water. Our AC didn’t work one the nights we were there, and we couldn’t adjust the temperature during our stay when it was on, but this was pretty minor and otherwise we had a really wonderful time. Would stay here again!
Stayed 4 nights in Feb 2024

10/10 Excellent

Bernice, Park Ridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gilbert was accommodating and provided excellent customer service! We booked the night of arrival and everything was perfect
Stayed 2 nights in Dec 2023
Response from Gualberto on 29 Dec 2023
Thanks

8/10 Good

Andres

Liked: Cleanliness, staff & service, room comfort
really nice ocean front cottage
Stayed 2 nights in Dec 2023
Response from Gualberto on 30 Dec 2023
Muchas gracias por sus comentarios

8/10 Good

Keino

Stayed 5 nights in Dec 2023
Response from Gualberto on 23 Dec 2023
Thank you, it was a pleasure

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple barefoot paradise
I wanted a true room on the beach mixed in with the jungle and this hotel delivered in full! Just. Wonderful. After staying in Cancun I craved the completely opposite experience. The hotel almost melted in to the beach and i slept with the door open to hear the surf which was literally only 50 feet away. I loved it!
Stayed 3 nights in Nov 2023
Response from Gualberto on 23 Dec 2023
Thank you

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Rachelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing! We really enjoyed our stay here. Super affordable and the place is stunning! The free breakfast was amazing and the massages we got were incredible! The only downside we had staying here was that there’s extremely limited parking (6 spots) and if there’s no room for you, you have to park across the street for $18 a night. Also, the pool pictured online, is a private pool not accessible to guests.
Stayed 4 nights in Feb 2023

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a fun place to stay! Perfect spot for fun and relaxation. Great staff. Awesome bar happy hour/ restaurant.
Response from Gualberto on 15 Feb 2023
Thank you Geargia it was a pleasure

10/10 Excellent

Devlin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the simple elegance of the property. The penthouse suite was reasonably priced relatively speaking, had amazing views and was ad advertised w/ plenty of space. The location was also A for enjoying the Tulum beach hotel / restaurant zone within walking distance. Staff was friendly and helpful, A/C at night was just what you needed for a good rest, and breakfast while small hit the spot daily to start the day off with a snack.
Stayed 4 nights in Jan 2023

10/10 Excellent

Luzdelia

Stayed 1 night in Jan 2023

8/10 Good

Daniela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The family suite is LOVELY but so freaking noisy!! We could hear dogs bark, all the cats drive by, so hard to sleep. Aside from that this room was PERFECT.
Response from Gualberto on 20 Jan 2023
Thanks for take your time and write us, The family suite are near to the road some times on high season there are noise.

8/10 Good

Daniela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We loved our stay, food is amazing and far cheaper than places right off the street. Every single person there was helpful, from the bartender to the office receptionist waly. They literally remembered our names and orders… amazing stay. Oh and the two masseuse ladies WOW. BUT, be mindful that even though it’s pricy, restrooms are ZERO soundproof, very low water pressure, no dryer is provided, and they are super limited with their towels.

10/10 Excellent

Leslie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Amazing view! Would be great to have a kettle and hair dryer and small fridge. Or at least have option to borrow some from front desk for use during our stay. Also boogie boards to borrow would be great as well. And more hooks in bathroom for towels. This was our second stay here and would definitely come back again. Great staff and thanks to Fernando at the bar and Jessie our cleaning person!
Stayed 3 nights in Dec 2022
Response from Gualberto on 10 Dec 2022
Thank you for your comment and recommendations, some items cannot be used during the day, due to the exclusive use of solar energy during the day. Our hotel is eco friendly. We will take your suggestions into account.Cheers

8/10 Good

Jason

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2022

10/10 Excellent

Lorena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My beach front room, the only thing I didnt like waws that they shut down the power during the day
Response from Gualberto on 8 Dec 2022
Hello LorenaThanks for take your time and write us, per the day we used panel solar for the electricity, we have electricity 24 hrs, at night we turn on our generator to have strong energy and can use the A/C.

8/10 Good

Linda, Warner Springs

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities
The staff were excellent. The room itself was dated and they need way more lighting. We were surprised that the AC was only on from 8 o’clock at night till eight the next morning. I actually went to the office and ask for a fan. The office is outdoors and they have a nice fan down there so I told them that I would gladly sleep right there on the office couch because I knew I would not be able to sleep in the room. The next time I went to the room there was a portable fan. It is a very expensive area. we felt like we were sleeping in a treehouse. The room was so cool. The biggest hassle was the parking. Every time we wanted to use our rental several other cars had to be moved which presented problems. My favorite part was the absolutely divine massage I got there. Those girls know what they’re doing. Basically it goes back to you get what you pay for. They do the best they can with the space that they have to work with. Love all of the staff. Thank you guys we did have a great vacation and would recommend it as long as we told them about the shortcomings first.
Response from Gualberto on 5 Dec 2022
Thanks for write us, unfortunately the A/C only works at night, we are a eco-hotel.

4/10 Poor

Julee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2022

2/10 Terrible

Mara

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I will never stay here again and considered asking for a refund. When we arrived the front desk staff tried to take both my drivers license and my car key to keep while I stayed there. They didn’t offer any explanation of why they needed to do this. The hotel listing said that they had parking available. They don’t! They have a small, narrow driveway that can fit one or two cars and the space is first come first served, so we couldn’t rely on having a secure place to keep our rental car. There were no outdoor lights over the stairs leaving up to our room and the plants were over grown, so walking up to the room at night I almost fell and injured myself. The door to the room did not have a dead bolt, only a flimsy lock on the handle. The door did not close properly and there was a quarter inch gab under the door where bugs came in. We had to chase cockroaches out of the room several times. The beach was not well maintained. There was garbage everywhere and the beach chairs and beds were moldy and stained. The food was expensive, even by American standards, and really bad. I ordered tacos and they were cold and the fish was under cooked. I was charged $7 for a small cup of weak coffee that they made me walk back to the kitchen to get. I’m a pretty laid back person, I don’t expect perfection. But this place is not worth your time or money.
Stayed 5 nights in Oct 2022
Response from Gualberto on 19 Oct 2022
Thank you for taking your time and writing to us, we are sorry for your bad experience.The hotel is small as well as the parking lot for this reason they ask for the keys to move the cars if necessary. This week we had a storm, it is difficult to keep everything dry and clean on the beach. We are very punctual with fumigations against insects but being in the jungle is somewhat complicated. We will try to improve and take into account your opinions.Thank you

4/10 Poor

Cristal

Stayed 3 nights in Jul 2022

8/10 Good

Yajaira

Travelled with partner
Liked: Cleanliness, property conditions & facilities
They need ac
Stayed 1 night in Mar 2022

6/10 Okay

Ray

Liked: Cleanliness, amenities, property conditions & facilities
No parking available
Stayed 1 night in Jul 2022

8/10 Good

Olivia

Travelled with family
Liked: Staff & service
No lighting in pathways
Stayed 4 nights in May 2022

6/10 Okay

Timothy

Stayed 2 nights in Apr 2022

10/10 Excellent

JENNIFER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
worth all the money we paid for! playa canek was a delight! perfect intimate beachfront setting with the kindest and friendliest staff. the location is well within walking distance to all the best spots while also not being crowded or close to the noisy areas. we had the best week thanks to fernando, armando, cesar and the front desk staff. highly recommend!
Stayed 5 nights in Mar 2022

10/10 Excellent

JESUS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great beachfront , friendly staff, great paid breakfast , the complementary breakfast is very light, fruit, toast and scrambled eggs, don’t expect a buffet. Overall is a great budget hotel if you just want to enjoy the beach and the Tulum beach area shopping and biking experience. For a Tulum city experience stay near the city or somewhere in the middle of the city and the beach.
Stayed 3 nights in Mar 2022

2/10 Terrible

Beau

Stayed 1 night in Mar 2022
Response from Gualberto on 10 Mar 2022
Thank you for take your time to write us, Kind regards

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location, the service of all workers from check in to checkout. The food and drinks were excellent. The internet in the room was good. Checkin in early was so nice. Then the opportunity to stay the next day for a day pass. Even though parking was tight they accomodated us, but it would be nice to have a larger parking lot like La Zebra. I did not like that there was no coffee pot in the room, even though they did include breakfast. They did not have maple syrup for the pancakes and the eggs were burnt.
Stayed 1 night in Mar 2022

2/10 Terrible

Mitchell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect and though it is a more modest hotel, it has absolutely everything you need for an incredible vacation!
Stayed 5 nights in Jan 2022

8/10 Good

Karina

Travelled with group
Liked: Cleanliness, staff & service
Super amazing friendly staff, loved the location of the hotel, my only complaint is the parking situation parking is available for maybe 4 cars at the most and if a car owners didnt leave their keys at the front desk it was a hassel to try and leave if the keys couldnt be found it happened to us.
Stayed 5 nights in Jan 2022

6/10 Okay

Colleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was quaint & right on the beach. Beach staff very helpful without hovering. Fernando a the daily breakfast was very friendly & we enjoyed practicing our Spanish with him.
Stayed 6 nights in Dec 2021

2/10 Terrible

Lucia

Stayed 1 night in Dec 2021

8/10 Good

Yanisley

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Rylee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is perfect, you get the full beachside experience at a fraction of the cost of the others. Highly recommend!
Stayed 2 nights in Nov 2021
Response from Gualberto on 9 Nov 2021
Thank you Rylee. It was a pleasure to have you with us Best regards

2/10 Terrible

yuraima

Stayed 2 nights in Oct 2021

4/10 Poor

Martha, El Paso

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not appealing at all. From the moment you walk in, to the hotel rooms. We literally lost electricity for at least 25 minutes in the evening. There is not electricity during the day, so your room is already hot. I could not imagine taking a shower and the electricity goes off....it's very dark!!!!!
Stayed 3 nights in Oct 2021

6/10 Okay

Akshay

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great, but I there are some cons... air-conditioning working only between 8pm to 8am it's ok if the ceiling ventilator was more efficient, once it wasn't this makes me reduce my review from 9 to 8. The location is good. You can go around walking by.
Stayed 3 nights in Sep 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
AC operates only at night. Wifi is spotty and slow. Horrible included breakfast. Unjustifiably expensive for what you get
Stayed 6 nights in Aug 2021

6/10 Okay

Hector

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
It’s deep in Tulum and a lot of really nice places
Stayed 3 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities
The property was in an convenient location, close to the best restaurants and places of interest, also the view of the beach is amazing. I had problems with my check in because was a huge misunderstanding between expidia and the hotel, since I paid everything to expidia and the hotel only was accepting personal payments, so I had to call expidia and see what was going then after an extended back and for between the hotel, me and expidia I had to paid again my reservation and send a claim to expidia which I haven’t heard nothing from yet. The cleaning was not their strong part and very low class amenities with a very limited continental breakfast and a/c only from 8:30 pm to 7am.
Stayed 2 nights in Jun 2021

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Great people
Hotel is in a great location and was a great stay! The staff at the hotel are friendly, and very helpful. Bathrooms have been renovated recently, so any previous review about bathroom/room issues are outdated. Cannot say enough good things about the people that work there. They definitely care and want you to enjoy your visit!
Stayed 7 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk Manager Jerry was very helpful. The location of this Hotel is excellent because it's within a 15 min walk to major restaurants like BAK & Rosa Negra. Great Lay out with a beach bar & beach massages on the property. Thank You Eddie Flores
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was right in the middle of everything. It was well kept. The manager Jerry was exceptional. Very friendly and very helpful. Great excursion suggestions. I highly recommend this eco hotel. Everything was in walking distance. It was a solo trip for me and I enjoyed the stay. I’m big on customer service and this service was superb. Jerry made the stay exceptional.
Stayed 5 nights in Jun 2021

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2021