5 Star Hotels in Tancah, Tulum

"The property is spread vast across four resorts and is absolutely stunning. Its great that staying at TRS you get to access all amenities across all the resorts and it is easily accessible through carts. The best part about the stay is the butler service and our butlers Gustavo and Alfredo were amazing. TRS is the only adults-only property so it is weird that it does not have a swim-up bar and we had to go to other resorts for the swim-up bar which were full of kids. Although there are many restaurants over the four properties, the food was pretty underwhelming. It is also not ideal that you have to make a dinner reservation usually a day in advance so you end up spending a lot of time deciding where to go and then the food ends up not being good and you can't go anywhere else which defeats the whole point of an all-inclusive. It takes forever to get to the beach from TRS and it was very very dirty. We booked a private romantic dinner on the beach which was setup great and the food was also good. However, they charged us almost as much as the experience for the pictures they clicked (which is a LOT!) and when we asked the management for pictures as complimentary since we had already paid for the experience, they said they can't do anything because the pictures are handled by another company. This was very very disappointing."

"Staff very friendly"

"Highly recommend if you're looking for an alternative to mega-resorts. Property size made it easy to navigate, especially if travelling with friends. Food options were all tasty, pool & room service reasonably speedy. Nice rooms. A couple notes for your booking consideration, if you're oceanfront but lower floor, your ocean view may be obstructed by trees. If you use resort credits for the spa, you only have access to the treatment not the facilities-- which was strange. There were lots of weddings, at least one for each day we were there. Also, a fair amount of corporate travellers. On the last day, people were running around in suits and lanyards-- usually the scene I'm trying to leave back home. Lastly, just a tip not an issue, prices in their bottle shop were 4-5x higher than at home prices, so if you want something specific bring it with you."

"Initially had a swim out room on the seaside suite side of the resort. If you don’t want to constantly hear loud music and screaming 24/7 I would highly recommend booking on the palm side of the resort. It is a night and day difference and so peaceful and quiet. Exactly what we were looking for! All the staff were super accommodating and friendly, the palm side of the resort is a lot nicer and more of the restaurants are on that side as well as access to all pools. Our trip was changed for the better immediately after changing to the palm side of the resort and had no complaints once being switched. Excellent service, lots of food options, cabanas everywhere, and beautiful. "

"Our stay at Grand Sirenis Riviera Maya Resort & Spa was absolutely amazing from check-in to check-out! From the moment we arrived, everyone was so attentive and welcoming. The resort itself is beautiful and incredibly clean, you can really tell they take great pride in maintaining the grounds. Every area felt well cared for and relaxing. The staff were truly INCREDIBLE. Guest services consistently checked in on us, and since we booked through Expedia, we even received a complimentary hydrotherapy spa experience, which was such a nice touch. At dinner each night, the staff always made sure we were happy, and the service at every restaurant was top-tier. Our favorite experience was Carnal—the show and the food were both AMAZING and definitely a highlight of our trip! But the person who truly made our stay unforgettable was Isaias, the bartender at Sambay. He went above and beyond for my boyfriend and me, providing exceptional service and making every visit so fun and memorable. Overall, this resort was nothing short of perfect. If you’re thinking about going—DO IT. You won’t regret it! "

"Always easy to point out the negatives, but they are limited. Often out of pool towels, the ultra all inclusive has some odd exclusions. Just charge a bit more and include everything. Could use pool or beach attendants to avoid people reserving chairs. Cheapens the experience. Invest in big ice cubes for evening cocktails That said, the staff are great. Resort is beautiful. Great location. Food and drink are great. A mix of fun and high end cocktails. Cater very well to allergies. Peaceful, elegant, clean and quiet. Definitely go to this resort as one of the best (if not the best) in Tulum or Mayan Riviera."