Avenida Kukulkan Holidays

room a bit dated but the view my gosh the view

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.

Espectacular el hotel, las instalaciones, mucha privacidad en las villas, excelente servicio del personal, demasiado atentos y la comida deliciosa! La playa esta muy padre y es un ambiente 100% fsmiliar

The food and restaurants are outstanding. The hosts are genuinely caring, and the quality of the food exceeded my expectations. There are outdoor grill stations every day, and the meals are not only delicious but also feel fresh and healthy. The swimming pools are beautiful, plentiful, and exceptionally clean. Overall, this truly is a great place to stay. That said, our experience at reception was disappointing. We were initially assigned a room that we did not book ,the worst room on the ground floor,described as a “garden view,” which it clearly was not. We had to spend one night there before finally being moved to the room we had paid for. During this time, we were told no other rooms were available, even though multiple rooms were clearly available on booking websites. Aside from this issue, the atmosphere among guests is wonderful. Everyone seems calm, respectful, and pleasant to be around, which adds to the overall experience.

Food options were very limited, even for kids there weren’t much activities, the zip line was not working, the buffet food wasn’t great. The hot tubs were only for infinity members which wasn’t disclosed before. And the staff was very limited to Spanish language.