The Cumberland Hotel - OCEANA COLLECTION

4.0 star property
Beach hotel with a full-service spa and a conference centre

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Cumberland Hotel - OCEANA COLLECTION

Exterior
Exterior
Double Room, Balcony, Sea View
Breakfast and dinner served, international cuisine
View from property

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Parking available
    Parking available
  • Room service
    Room service
  • Pet-friendly
    Pet-friendly
The price is €76
Price available on 3/11/2024
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Room options

Available filters for rooms
Showing 13 of 13 rooms

Standard Single Room

Highlights

Heating
Plasma TV
Fan
Hairdryer
Private bathroom
Champagne service
Electric kettle
Coffee/tea maker
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

Crash Pad Single Room

Highlights

Heating
Plasma TV
Fan
Hairdryer
Private bathroom
Champagne service
Electric kettle
Coffee/tea maker
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

Superior Double Room, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Heating
Plasma TV
Fan
Hairdryer
Private bathroom
Champagne service
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

Compact Double Room

Highlights

Air conditioning
Heating
Plasma TV
Fan
Hairdryer
Private bathroom
Champagne service
Electric kettle
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

Double Room, Balcony, Sea View

Highlights

Balcony or patio
Air conditioning
Heating
Plasma TV
Fan
Hairdryer
Private bathroom
Champagne service
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

Family Quadruple Room, Balcony, Ocean View

Highlights

Balcony or patio
Air conditioning
Heating
Plasma TV
Fan
Hairdryer
Private bathroom
Champagne service
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 1 Double Bed and 1 Single Bunk Bed

Comfort Family Triple Room

Highlights

Heating
Plasma TV
Fan
Hairdryer
Private bathroom
Champagne service
Electric kettle
Coffee/tea maker
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Family Triple Room, Balcony, Ocean View

Highlights

Balcony or patio
Air conditioning
Heating
Plasma TV
Fan
Hairdryer
Private bathroom
Champagne service
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

King Suite, Balcony and Ocean View

Highlights

Balcony or patio
Air conditioning
Heating
Plasma TV
Separate bedroom
Fan
Bathrobes
Hairdryer
  • 53 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Standard Quadruple Room

Highlights

Heating
Plasma TV
Fan
Hairdryer
Private bathroom
Champagne service
Electric kettle
Coffee/tea maker
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

Family Room, Sea View

Highlights

Balcony
Air conditioning
Heating
Plasma TV
Fan
Hairdryer
Private bathroom
Champagne service
  • 33 sq m
  • Sea view
  • Sleeps 5
  • 1 Double Bed, 1 Single Bunk Bed and 1 Single Sofa Bed

Standard Double Room

Highlights

Heating
Plasma TV
Fan
Hairdryer
Private bathroom
Champagne service
Electric kettle
Coffee/tea maker
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Double or Twin Room

Highlights

Heating
Plasma TV
Fan
Hairdryer
Private bathroom
Champagne service
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Similar properties

About the area

Map
27 East Overcliff Drive, Bournemouth, England, BH1 3AF

What's nearby

  • Bournemouth Beach - 7 min walk
  • Bournemouth Pavillion Theatre - 12 min walk
  • Bournemouth Pier - 15 min walk
  • Bournemouth International Centre - 15 min walk
  • O2 Academy Bournemouth - 4 min drive

Getting around

  • Bournemouth Station - 18 min walk
  • Bournemouth (BOH-Bournemouth Intl.) - 10 min drive

Restaurants

  • ‪O'Neill's - ‬10 min walk
  • ‪Naked Coffee - ‬10 min walk
  • ‪Dosa World - ‬10 min walk
  • ‪Nathan’s Famous - ‬9 min walk
  • ‪Sprinkles Gelato - ‬11 min walk

About this property

The Cumberland Hotel - OCEANA COLLECTION

Upscale hotel located in Bournemouth City Centre
Close to Bournemouth Beach and Bournemouth International Centre, The Cumberland Hotel - OCEANA COLLECTION provides a poolside bar, a terrace and a coffee shop/cafe. Treat yourself to a body treatment, a hot stone massage or a facial at the on-site spa. The on-site international cuisine restaurant, Mirabelle, offers breakfast and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool, with sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Access to a nearby indoor pool, access to a nearby health club and concierge services
  • A porter/bellboy, a billiards/pool table and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 108 rooms have comforts such as 24-hour room service, in addition to perks such as late-night room service and free WiFi.
Extra amenities include:
  • Highchairs and children's dinnerware
  • Bathrooms with baths or showers and free toiletries
  • Plasma TVs with digital channels
  • Electric kettles, heating and daily housekeeping

Languages

Afrikaans, Dutch, English, French, German, Hungarian, Italian, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 12 per night)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 15.95 for adults and GBP 7.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Bar Ventana Grand Cafe
  • Mirabelle

Family friendly

  • Children's dinnerware
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (1,970 square foot of space)

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Thai massages

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1937
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 20.00

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities will be closed during January, February, March, April, December and November:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 20, per pet, per night, plus a deposit of GBP 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Cots (infant beds) are available for GBP 6.0 per night

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 15.95 for adults and from GBP 7.95 for children
  • Self-parking fee: GBP 12.00 per night
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Crib (infant bed) fee: GBP 6.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 18 years old are not allowed in the swimming pool without adult supervision

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Cumberland Bournemouth
Cumberland Hotel Bournemouth
Cumberland Hotel OCEANA COLLECTION Bournemouth
Cumberland OCEANA COLLECTION Bournemouth
The Cumberland Hotel - OCEANA COLLECTION Hotel
The Cumberland Hotel - OCEANA COLLECTION Bournemouth
The Cumberland Hotel - OCEANA COLLECTION Hotel Bournemouth

Frequently asked questions

Does The Cumberland Hotel - OCEANA COLLECTION have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much does it cost to stay at The Cumberland Hotel - OCEANA COLLECTION?

As of 31 Oct 2024, prices found for a 1-night stay for 2 adults at The Cumberland Hotel - OCEANA COLLECTION on 3 Nov 2024 start from €75.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Cumberland Hotel - OCEANA COLLECTION pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a deposit of GBP 50 per stay and a fee of GBP 20 per pet, per night. Service animals are exempt from fees.

How much is parking at The Cumberland Hotel - OCEANA COLLECTION?

Self-parking is available for GBP 12.00 per night. Limited spots are available.

What time is check-in at The Cumberland Hotel - OCEANA COLLECTION?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The Cumberland Hotel - OCEANA COLLECTION?

Checkout is at 11 AM. Late checkout is available for GBP 20.00 (subject to availability).

Where is The Cumberland Hotel - OCEANA COLLECTION located?

Located in Bournemouth City Centre, this beach hotel is within 1 mile (2 km) of Bournemouth Beach and Bournemouth International Centre. Russell-Cotes Art Gallery and Museum and Boscombe Beach are also within 15 minutes. Bournemouth Station is 18 minutes by foot.

The Cumberland Hotel - OCEANA COLLECTION Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 322 out of 1003 reviews" "
Rating 8 - Good. 367 out of 1003 reviews" "
Rating 6 - Okay. 179 out of 1003 reviews" "
Rating 4 - Poor. 85 out of 1003 reviews" "
Rating 2 - Terrible. 50 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to walk from the railway station, I enjoyed the cliff top location, 20 minute walk to Bournemouth centre in one direction, Boscombe the other way, Reception staff were very nice, I was given a complimentary room upgrade which was very much appreciated Didnt have breakfast so unable to comment on food I had a very enjoyable stay
Stayed 3 nights in Oct 2024

6/10 Okay

Luke

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Robert

Stayed 1 night in Aug 2024

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with our stay here.
Stayed 4 nights in Sep 2024

4/10 Poor

Adam

Stayed 2 nights in Jul 2024

4/10 Poor

Manikar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options are very limited. Lift is very small. The facilities are not good.
Stayed 2 nights in Aug 2024

8/10 Good

Hannah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Another lovely stay at the Cumberland, very clean, good facilities-bar staff a little Slow and uninterested and sometimes rude, reception staff wonderful as always! Would definitely recommend!
Stayed 2 nights in Aug 2024

4/10 Poor

beauty

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Broken tiles next to the toilet, broken shower as water leaks from the top. Room was tiny. Overpriced for what it was. Won't be returning.
Stayed 2 nights in Aug 2024

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decoration could be better but everything was clean and tidy
Stayed 1 night in Aug 2024

8/10 Good

Sayaab

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Michelle

Travelled with family
Liked: Room comfort
Stayed 1 night in Jul 2024

8/10 Good

Baran

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

ian

Travelled with family
Liked: Cleanliness, staff & service
Furniture tired . Staff excellent. Room clean and as it should be for a good 3 star hotel
Stayed 1 night in Jul 2024

2/10 Terrible

Julija

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Definitely need to do renovation, hotel very tired. Worse hotel I have been.
Stayed 1 night in Jul 2024

6/10 Okay

Elizabeth C

Liked: Cleanliness, room comfort
Run down, could be great
Great location but really needs some TLC. Very outdated.
Stayed 2 nights in Jul 2024

10/10 Excellent

Nicola

Stayed 1 night in Jul 2024

8/10 Good

Geoff

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Claire

Liked: Staff & service
Stayed 1 night in Jul 2024

6/10 Okay

Emma

Liked: Cleanliness, staff & service
What i didnt like is that because i booked on expedia i had to pay £12 per day for parking which is free if you book with the hotel.
Stayed 3 nights in Jul 2024

6/10 Okay

Amrick

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
On my first night there were no towels in my room. On the website i booked a modern plush looking room. My actual room was nothing like the one shown. The net curtain in my room was ripped. Then came the worst part. The following day i asked where i could get some lunch and was pointed to the restaurant. When I tried to go in i was refused entry despite telling the man that i was staying at the hotel. The restaurant was empty but i was told all tables were pre booked and i could go to the bar instead! No one had told me that i had to make a booking to get some lunch. It was empty and i only wanted something simple. None of the staff or management showed any level of empathy or customer relations skills.i travel round the world staying in some of the best hotels. And sadly i didn't feel made welcome here. Won't be coming back or recommending to my colleagues in the world of show business.
Stayed 2 nights in Jul 2024

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location overlooking the sea. Enjoyed a nice two course dinner and staff were very friendly. Would have given 5 stars if it hadn’t been so noisy, I could hear the guests next door talking and people walking about in the room above. Other than that it was fine
Stayed 1 night in Jun 2024

6/10 Okay

David

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Single room nightmare
Very enjoyable. Lovely hotel great staff good food. The pool and surroundings are fabulous. I booked a single room. That was a mistake. The 'ensuite ' was tiny. I haven't seen anything like it since the 1980s. Dreadful. The room was hot, it was a hot evening. The single glazed Crittal windows didn't close. In any case the AC units to the hotel were beneath the windows and were very noisy throughout the night. Very little sleep. Shame because everything else was great.
Stayed 1 night in Jun 2024

10/10 Excellent

simona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!!!! It should be rated 5⭐️⭐️⭐️⭐️⭐️ Thank you !!!
Stayed 2 nights in Jun 2024

4/10 Poor

Nicola

Travelled with family
Disliked: Amenities, property conditions & facilities
NOT DISABLED FRIENDLY AT ALL!!!! I had booked a disabled friendly room, I had even called a week ahead of my arrival to check for a disabled parking space, a disabled bathroom etc. My room was not disabled friendly, the shower was over a bath and I couldn't use it. The lift was extremely tiny for only 3 people and my wheelchair did not fit in! it was the same for other wheelchair users and scooter users. We had to dismantle our chairs and scooters and send them up in bits, it took 2 trips. There is only 1 tiny lift for this massive hotel with 4 floors, it is absolutely ridiculous. It took 21 minutes to get from 3rd floor in lift as every floor was calling for it and it was up and down. 1 lift is pathetic, 3 thin people was a squeeze. it was a farce. Our room was a sea view with balcony, there were floor tiles missing on the balcony floor, the front of the hotel lights up at night with multi coloured changing lights, the bedroom curtains are thick and block this out, but there is nothing covering the bathroom window and our bathroom door wouldn't stay shut, we had to tie the handle with our dressing gown belts to the draw handle to keep it closed or it was like trying to sleep at the Blackpool illuminations. The breakfast room - staff are only concerned with the larger coach parties, not bothered about little bookings. You cannot get through the jungle of chairs and tables Disabled parking bays are the same size as standard parking bays. I WOULD NOT RECOMMEND THIS HOTEL
Stayed 4 nights in Jun 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, amazing pool and we had a gorgeous room with a balcony and sun beds (but no privacy). Breakfast was ok but not 4 star.
Stayed 1 night in Jun 2024