2 outdoor pools, sun loungers
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Reviews of Cancun Bay All Inclusive Hotel

3.5 out of 5
Cancun Bay All Inclusive Hotel
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 426 out of 1006 reviews" "
Rating 8 - Good. 259 out of 1006 reviews" "
Rating 6 - Okay. 152 out of 1006 reviews" "
Rating 4 - Poor. 80 out of 1006 reviews" "
Rating 2 - Terrible. 89 out of 1006 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Stefany

Travelled with group
Liked: Staff & service
Está bien si solo vas a descansar, no tiene buenas fiestas, o eventos. La playa es súper pequeña y no tan apta para nadar, debido a que es un muelle. De resto, la comida estuvo rica.

6/10 Okay

Cindy

Travelled with group
Liked: Cleanliness, property conditions & facilities
The property was very clean, and that's all that really stood out to me. In general, the food, entertainment, property were pretty average. This is my 2nd time to Cancun for all-inclusive so I only have 1 other experience to compare to but I prefer the other resort. A few staff really stood out while the rest were kinda meh. A few days we did not want/need our room cleaned and even though we told the front desk, it was not transpired (there were no signs in the room to put on the door knob). Nowhere on the room phone or pamphlet given was the number to call the front desk (and I did try numbers). I only found this out on Sunday (or was it Monday?) morning when there was no internet; turns out they change the internet password the night before weekly. The front desk staff was also unable to cancel reservations for us at the other restaurant. We had to walk there ourselves to cancel. Which I know sounds minor, but I feel like they could have just called for us. We mainly had the buffet for our entire stay, the other 2 restaurants were not appealing. We also made the mistake of not checking out where the resort was in terms of where along the coast it was because it was tucked away in a marine. No waves (we wanted to play in the waves), a small area to swim in, and many shells/rocks in the sand as well (bring water shoes). But if you don't care for the ocean then it's pretty quiet on the ocean front. Overall it's a smaller, decent resort if you don't have a lot of expectations.
Stayed 5 nights in Apr 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this facility. The staff was amazing and went way out of their way to be helpful and friendly :-) the food at the buffet was really really good and drinks were abundant. There was a wide variety of food for a small buffet and it was mostly very well prepared, we did not really care for the Italian or the Japanese style that you had to make reservations for they weren’t really as special as we expected and the FA choices. Those nights were actually better.
Stayed 5 nights in Apr 2024
Response from Front Desk on 2 May 2024
Dear Wendy,Thank you so much for taking the time to share your thoughts and comments. Your feedback is greatly appreciated and incredibly valuable to us.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Resort Overall! Spend the extra for the Ocean View Room!! Limited food selection and needed reservations for the better food (not enough room for all guests with reservations, some were left out of this opportunity). Unlimited drinks! Shows/Entertainment was ok at best! Great views! Reasonable massages ON THE BEACH! (We went twice) Resort is impossible to reach via phone or email prior to arrival. Do NOT rent a car! Order a shuttle online prior to your destination. Any shuttle service works. Don't pay the high dollar for the "hotel shuttle".
Stayed 3 nights in Apr 2024
Response from Juan Ramirez on 1 May 2024
Hola Brian, Thank you for choosing Cancún Bay Resort, we appreciate your comments.Look forward to welcome you soon.

10/10 Excellent

Yura Jacoba

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Cancun Bay resort. Guvani offered great entertainment, and the pool was lovely. The rooms spacious and food really excellent! Servers was good but we did not have enough pesos or dollars to tip the servers so that was frustrating since it is not easy to get money anywhere. But Nevertheless they were kind enough to serve is. We will stay there again.
Stayed 7 nights in Apr 2024
Response from Juan Ramirez on 1 May 2024
Hi, Yura,Thank you for choosing Cancún Bay Resort, we appreciate your comments.We hope to welcome you back soon.

10/10 Excellent

Queen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and supportive
Stayed 3 nights in Apr 2024
Response from Juan Ramirez on 30 Apr 2024
Hola Queen,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 Good

jaimie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Personally it was a good experience. I would go again. Its very conveniently located, decent price, easy access to transportation. Food was nothing out of this world but it was decent. Drinks were deff watered down however I didnt mind because I wasnt trying to wake up hungover. Over all I would come again
Stayed 3 nights in Apr 2024
Response from Juan Ramirez on 30 Apr 2024
Dear Jaimie,Thank you for choosing Cancún Bay Resort, we appreciate your comments.Hope to welcome you back soon!

6/10 Okay

Martika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was that house keeping knocked on our door at 8 am in the morning a few times in a row. Other than that I was a really nice place to stay
Stayed 10 nights in Apr 2024
Response from Juan Ramirez on 30 Apr 2024
Hola Martika,Thank you for your feedback, this will help us to improve our service.Kind Regards

8/10 Good

Alyssha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient place to stay, drinks were great and staff was very friendly. if the buffet had better food it would have been excellent. Lunch was decent but dinner not so much but overall a good experience
Stayed 2 nights in Apr 2024
Response from Juan Ramirez on 30 Apr 2024
Thank you Alyssha,We hope to welcome you back soon!Kind Regards

8/10 Good

Maria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like is that I called the hotel several time to confirmed my reservation, but all I got is an answering machine and when press reservation or 0. It hanged up. Expedia has the same problem and they even e-mail and got no answer. Also, I was trying to make reservation for pick-up at the airport. Expedia was finally able to help me. I hope in the future, you be able to correct this situation. This why I gave 4****
Stayed 6 nights in Apr 2024
Response from Juan Ramirez on 29 Apr 2024
Hola Maria Thank you very much for your feed back, this will help us to imprive our service.Kind Regards

6/10 Okay

Hemal

Stayed 4 nights in Apr 2024
Response from Juan Ramirez on 29 Apr 2024
Hola Hemal.Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 Good

Victoria, ingersoll

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious. Wish the night life and entertainment had a little more to offer.
Stayed 4 nights in Apr 2024
Response from Juan Ramirez on 28 Apr 2024
Dear Victoria,Thank you for your feedback!Kind Regards

8/10 Good

Ruchika

Liked: Cleanliness
overall good
Stayed 4 nights in Apr 2024
Response from Juan Ramirez on 27 Apr 2024
Hola, Ruchika,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

10/10 Excellent

Erickson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Juan Ramirez on 28 Apr 2024
Hola Erickson,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

10/10 Excellent

Shuvarthy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a beautiful resort for your friends and family. The staff are super nice! I had a wonderful time there. All inclusive drinks, food, everything. Their entertainment activities are very huge. Recommended!!!
Stayed 4 nights in Apr 2024
Response from Juan Ramirez on 27 Apr 2024
Dear ShuvartyThank you for choosing Cancún Bay Resort, we appreciate your comments.Looking forward to pamper you soon back.

6/10 Okay

Palak

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Juan Ramirez on 28 Apr 2024
Hola PalakThank you for choosing Cancún Bay Resort, we appreciate your comments.

10/10 Excellent

Dinah Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were amazing! Jordan and Fernando were awesome at the pool/beach side bar. Marta was able to proved us with a warm smile and reservations to dining. Felipe and Angi were friendly and helpful in the main dining room for breakfast service and Arturo helped us many times while we’re stayed at the resort. It was a birthday/girls trip to remember! Thank you Cancun Bay Resort!
Stayed 6 nights in Apr 2024
Response from Juan Ramirez on 27 Apr 2024
Hola Dinah,Thank you for choosing Cancún Bay Resort, we appreciate your comments.We hope to pamper you and your friends soon.

2/10 Terrible

PATSY PUIUAN

Travelled with family
Disliked: Amenities
Property is not very high class. There are not the same as pictures show. I suggest people don’t come this place for vacation
Stayed 3 nights in Apr 2024
Response from Juan Ramirez on 27 Apr 2024
"Dear Patsy,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Kind Regards

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place overall.
Stayed 3 nights in Apr 2024
Response from Juan Ramirez on 27 Apr 2024
Hola William,Thank you for choosing Cancún Bay Resort, we appreciate your comments.We will see you soon.

2/10 Terrible

Angela, Des Moines

Liked: Staff & service
Disliked: Property conditions & facilities
The food was so bad! I didn’t eat for days. Nothing frash. You are not able to swim in the see, it is so shallow and dirty from excursions boats. Staff is nice! It was cheap so I didn’t expect everything like in five star but this was beyond one star. No I don’t recommend to stay here!
Stayed 5 nights in Apr 2024
Response from Juan Ramirez on 25 Apr 2024
Dear Angela,Thank you so much for taking the time to share your thoughts and comments. Your feedback is greatly appreciated and incredibly valuable to us.We regret your experience with us.Your comments help us to improve.Kind Regards

4/10 Poor

Sherita

Travelled with partner
Disliked: Amenities, property conditions & facilities
This property was very small. The amenities were limited and you have to request an iron. The sq ft in the rooms were small The toilet kept running The performances were loud outside your room. The alcohol selection was very limited. The room view was parking lot. The hotel was very much more like a motel and a waste of money.
Stayed 4 nights in Apr 2024
Response from Juan Ramirez on 24 Apr 2024
Dear Sherita,First and foremost, we sincerely apologize for the inconveniences you have experienced your feedback help us to improve our services.We hope to welcome you back soon.Kind Regards

10/10 Excellent

maria de los Angeles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, close to airport.
Stayed 4 nights in Apr 2024
Response from Juan Ramirez on 24 Apr 2024
Hola Maria,Gracias por tus comentarios, esperamos verte pronto.Saludos

6/10 Okay

Angela

Travelled with group
Liked: Staff & service
The staff was very polite and helpful. The room was perfect for our needs although we had a balcony and view of a parking lot with vans in it, which wasn't very scenic. The pools were clean and nice. The beach area was very small and the view was blocked by piers and sailboats.
Stayed 3 nights in Apr 2024
Response from Juan Ramirez on 24 Apr 2024
Hola Angela,Hope you are doing great.Thank you very much for your comments.Unfortunately, we fell short of meeting your expectations on this occasion.We hope to welcome you back and pamper you as you deserve.Kind Reagrds

10/10 Excellent

JOSE GONZALEZ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Juan Ramirez on 22 Apr 2024
Estimado Jose,Muchas gracias por tus comentarios, te esperamos pronto en Cancun Bay.

4/10 Poor

Cynthia

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Food was fairly cold, some staff not attentive.. the mojitos were really good though... it was an ok hotel but doubt I would stay there again.
Stayed 5 nights in Apr 2024
Response from Juan Ramirez on 22 Apr 2024
Dear Cynthia,We regret we felt short of meeting your expectations in this ocassion.we welcome your feedback to help us improve our processes.Kind Regards

10/10 Excellent

Stuart, PICKERING

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, close to downtown Cancun. The beach is small but very clean, super fine sand. We had a 3 bedroom apartment which was great as there were 5 of us, more than enough room. Only down side was it seemed we backed on to the main staff loading dock and the constant carts going back and forth were so loud they woke us up numerous times. Our room was missing a TV, not an issue as there were 2 others. Any issues with the room had a maintenance staff visit within minutes and fixed shortly after. Staff were super friendly, they loved our little one. Laundry is offsite and was returned clean and looked like they were pressed or ironed. Food selection was great and everything tasted great. Some more kid friendly menu options like chicken nuggets would compliment the selection for those who have a less developed palette.
Stayed 6 nights in Apr 2024
Response from Juan Ramirez on 22 Apr 2024
Hola Stuart,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Juan Ramirez on 19 Apr 2024
Hola Ana,Gracias por hospedarte con CancunBay.Saludos

10/10 Excellent

dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay in 10 months. I was so happy to see to see some of the same employees as last time. The food is so good, as fresh as you can get and varied. I honestly will not stay somewhere else and I have stayed at some beautiful resorts in Cancun. Every single thing was perfection and am already planning to go back in two or three months. My husband loves it here and he is a tough customer to please!
Stayed 4 nights in Apr 2024
Response from Juan Ramirez on 17 Apr 2024
Hi Dawn,Thank you for choosing Cancún Bay Resort, we appreciate your comments.We look forwad to pamper you soon.

6/10 Okay

Susan Jean, Billings

Travelled with partner
Small resort on hotel zone. Very close to marinas. You must make a reservation to eat at specialty restaurants. Very laid back and a relaxing place to stay.
Stayed 7 nights in Apr 2024
Response from Juan Ramirez on 17 Apr 2024
Dear Susan,We appreciate your comments.Your feed back help us to improve into our service and quality.Kind Regards

10/10 Excellent

Saba

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Juan Ramirez on 17 Apr 2024
Hi Saba,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

6/10 Okay

Andrew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Entertainment staff were great and kept my kids occupied during the days with beach volleyball, soccer and other games. Food was ok…buffet got boring with the same items all the time. Sushi was was the best part! It’s a very entry level resort. If you’re looking for a budget friendly resort, I would recommend coming here!
Stayed 6 nights in Apr 2024
Response from Juan Ramirez on 17 Apr 2024
Dear Andrew,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 Good

chad

Travelled with partner
Liked: Cleanliness, staff & service
Great property for the price! Buffet food is often very cold. The food heaters do not keep food warm and need updating. Also coffee and napkins are not easily available. Pool food is great, sushi is great, the pool area is awesome. Reservations for special dinner nights are a joke. Food items for Saturday Italian night was the same as the buffet. Pizza oven broke and it took an hour to get alfredo. Very unorganized and I would get rid of special nights immediately. Spend money on the buffett and you have an awesome establishment. Love the waiters. Strong staff. CE
Stayed 2 nights in Apr 2024
Response from Juan Ramirez on 16 Apr 2024
Dear Chad,Thank you very much for your comments!Kind Regards

2/10 Terrible

Alexa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This has got to be the worst resort in the zone. The pools close at 6, the bar closes at 11. The pools are always so cold the only people using them are children. The food is almost inedible, it's not kept at safe temperatures on the buffet. There's maybe 4 total "hot" food options and the rest is soggy, brown salad or apples sitting in brown water. The fruit juice they serve is simply blended up left over fruit from the buffet, seeds and all. The rooms is tiny, can't pass by a single person without having to go all the way to the back or front. There's nothing to eat from 10am-12pm and again from 3-6 pm. The alcohol doesn't start until 11 am and is bottom shelf unless you fork over an additional $55 USD per day. You don't get to see the sunrise or sunset, it's blocked by either trees and the road or other buildings. You can hear the road all night, and people's screaming children due to the no insulation on the door; the front door that bugs and lizards will absolutely be crawling into. They try to sell you a timeshare by trapping you in a "90" minute presentation at their sister hotel across the entire hotel zone from the resort. They don't listen to complains and pretend they don't speak English, even if you had an entire conversation the day before. The wifi only works occasionally. This place is honestly horrible, please for your sanity read and believe all these 1 star reviews at this horrible resort
Stayed 5 nights in Apr 2024
Response from Juan Ramirez on 16 Apr 2024
Dear Alex,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Please know that we take your feedback seriously and will address the issues you encountered to prevent similar situations in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards,Juan Ramirez

10/10 Excellent

AMBER

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very pleased with our stay. It’s a simple small scale resort at the top of the hotel zone. Less frills then some other resorts but for the money, we had amazing food, drinks, and a clean room. Will definitely be back!
Stayed 4 nights in Apr 2024
Response from Juan Ramirez on 16 Apr 2024
Hola Amber,Thank you very much for your comments!Kind Regards

10/10 Excellent

inderjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was my first trip to Cancun with family and it was awesome. Fun and activities.
Stayed 6 nights in Apr 2024
Response from Juan Ramirez on 16 Apr 2024
Hola Inderjit,Thank you for your comments.Kind Reagrds

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and nice! The place is clean.
Stayed 5 nights in Apr 2024
Response from Juan Ramirez on 15 Apr 2024
Hola Marisol,Thankyou very much for staying with us.Kind Regards

10/10 Excellent

Orlando Ido

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the quiet location and staff are very friendly and accommodating.
Stayed 3 nights in Apr 2024
Response from Juan Ramirez on 15 Apr 2024
Hola OrlandoThank you for choosing Cancún Bay Resort, we appreciate your comments.Hope to welcome you soon!

4/10 Poor

Walter

Travelled with family and small children
Disliked: Amenities
It’s just ok, food options can be much better. But if you’re just looking for a cheap trip it’s not bad. We only chose the place because they had a 3 bedroom suite it worked well for a family of 4. Make sure you see a time share presentation and you can get free activities. We chose the jungle boat tour.
Stayed 4 nights in Feb 2024
Response from Juan Ramirez on 15 Apr 2024
Hola WalterWe regret we felt short to meet your expectations.Your comments help us to improve in our service and quality.Kind Regards

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Juan Ramirez on 15 Apr 2024
Hello Jordan,Thank you for choosing Cancún Bay Resort, we appreciate your comments.Kind Regards

4/10 Poor

Jenny

Travelled with partner
Disliked: Amenities
Food was terrible.
Stayed 2 nights in Apr 2024
Response from Juan Ramirez on 15 Apr 2024
Hola Jenny,We regret we felt short to meet your expectations.Your feed back help us to improve in our service and quality.Kind Regards

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff, facilities, and food was great. Some minor things on the property could use updating, such as shower heads, towel racks, etc, but not a big issue considering the great price of the resort. The quality of the food and drinks really surprised me. I would return.
Stayed 5 nights in Apr 2024
Response from Juan Ramirez on 15 Apr 2024
Hello Jason,We appreciate your comments.We will look forward to welcome you soon!

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
You get for what you pay. The buffet is small but the food was surprisingly tasty. It's a little resort and perfect for a quick beach getaway. There were a lot of locals and the restaurants hours are very limited. However, the room is always clean. It's a good choice of resort for a short stay.
Stayed 3 nights in Apr 2024
Response from Juan Ramirez on 13 Apr 2024
Dear WendyThank you for choosing Cancún Bay Resort, we appreciate your comments.Looking forward to pamper you soon!

6/10 Okay

Celso H

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
This was third year in row we stayed at the resort but it definitely took a step backwards in room quality from previous years will be keeping my options open for next season vacation
Stayed 7 nights in Apr 2024
Response from Juan Ramirez on 12 Apr 2024
Thank you very much for your comments!We regret your experience with us this time.We hope you see you soon to pamper you as deserved.

8/10 Good

Anirvan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cancun Bay Resort is a beautiful cozy resort for families and others. The rooms were clean. We had booked a premium ocean view room but were upgraded to a Junior Suite upon check-in; the only hitch was it was not exactly ocean view as we could partially see the ocean just from one corner of the window. Food at the buffet was repititive which bored us to an extent that we didnt want to go into that resturant on the 4th day of our stay. Bars dont have a menu and bartenders and servers speak very limited English that posed an issue for us while ordering drinks. They had a tea/coffee machine in the suite but no tea bags or milk/creamer. Safe Boxes are provided in the rooms that helps in keeping valuables. We used the spa services and it was really good! Great entertainment every evening to keep the guests engaged.
Stayed 4 nights in Apr 2024
Response from Cancún Bay Management on 11 Apr 2024
We would like to extend our sincere thanks for choosing to stay with us. Your feedback is incredibly valuable to us as it helps us continuously improve and enhance the experience we provide to our guests.

8/10 Good

Deborah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I would return. Nice place!
Stayed 5 nights in Mar 2024
Response from Cancún Bay Management on 11 Apr 2024
Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 Good

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a smaller resort and we actually preferred that. No fighting for lounge chairs at the pool. We were upgraded to a suite which was quite nice, but our view was a parking lot with construction going on. Buffet and entertainment could have been better.
Stayed 2 nights in Apr 2024
Response from Juan Ramirez on 15 Apr 2024
Hello Leanne,Thank you for choosing Cancún Bay Resort, we appreciate your comments.Kind Regards

10/10 Excellent

Christina Hoang Tam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the atmosphere of the resort. Food was tasteful and different almost everyday for lunch and dinner. Staff were very friendly, helpful and welcoming.
Stayed 6 nights in Apr 2024
Response from Juan Ramirez on 10 Apr 2024
Hello Christina,We appreciate your comments!Thank you.

8/10 Good

ANDREINA

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It’s an excellent budget friendly option
Stayed 3 nights in Apr 2024
Response from Juan Ramirez on 9 Apr 2024
Thank you for choosing Cancún Bay Resort, we appreciate your comments.

4/10 Poor

Eva

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff was really friendly, but there was a lot of mosquitos.
Stayed 1 night in Apr 2024
Response from Juan Ramirez on 9 Apr 2024
Hola Eva,We regret your experience with the mosquitos.Thank you for your comments

10/10 Excellent

Paige

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this trip blindly and because it was a great deal! The staff were absolutely amazing, they went above and beyond to make sure you always had anything you needed or even walking past them they would say hola! Over view facing the ocean was breath taking. The food at the buffet was a 4/10 but the sushi place was amazing I recommend making a reservation there! The mattress was super uncomfortable too but overall this hotel is great and we would definitely stay here again!
Stayed 4 nights in Apr 2024
Response from Juan Ramirez on 9 Apr 2024
Thank you for choosing Cancún Bay Resort, we appreciate your comments.We will be looking forward to pamper you soon!