Thank you very much, esa a very pleasure server you .We hope to see you soon .

Thank you for choosing us, we are happy to know that you enjoyed your stay.We upgraded them to one of the most popular and quiet penthouses for greater enjoyment, it is one of the most frequently referred guests of our guests and is almost never free. You had to choose, sleep in the mezzanine (sleeping area only) or sleep in the queen size bed that is offered on the ground floor in the rest area next to the window and contemplate the beautiful sea, that way you did not climb the stairs. I didn't even see the cracked paint on the ceiling. It has a full refrigerator to make food purchases, kitchen area, etc. You do not need to climb the ladder, (which forms a local pyramid design in the room).Two queen size beds are the perfect option for that beautiful and fresh unit with a 6 meter high ceiling.The building is constantly improving its paint.Thank you for your comments, they help us improve

Desconocemos donde se hospedó, contamos con personal de 9 a 17 hs que brindan servicio de limpieza cortesía de la casa . No comprendemos toda su negatividad, tan simple como pedirnos lo que necesite . Saludos

Asi es, verdaderamente desepcionante recibir personas con tan poca apreciación sobre todo lo que se les brinda sin obligación alguna :Guarda de equipaje Check in prioritario antea de la hora de entrada .Check out después de la hora de Salida .Que es lo que le parece tan mal ? Así es, desepcionante huéspedes así …..

Hola, gracias por su comentario, a todos nuestros huéspedes le pedimos NO compartir su clave de acceso con nadie, si Usted la compartió es lamentable . Nuestro personal tiene acceso con huella digital, no conocen su código y, tal vez no recuerde que le regalamos en cortesía limpiezas durante su estancia, evidentemente debe para ello ingresar a la habitación, si Usted no deseaba este exclusivo y distinguido servicio que ningún apartamento le ofrece ( no somos hotel ) simplente a los 3 números telefónicos de contacto que Usted tenía nuestros hubiera reportado NO querer limpieza . Si por ofrecer este distinguido servicio para Usted estaba mal, díganos si no le encantó hospedarse a la orilla del mar ? Reconocer lo bueno habla bien de la apreciación del servicio . En Mexico se habla español, lamentamos que usted ignore eso, el mundo no es todo la lengua de su país, debería Usted mejor esforzarse por hablar español, no le parece ? .El daño provocado en su apartamento lo debíamos reparar, entonces también estuvo mal eso ?

Lamentamos que nos mal califique por cobrarle dos personas extras, claramente Usted puede elegir al momento de reservar el numero correcto de huéspedes, adicional a ello le dimos tuvimos atenciones con Usted durante su estancia no apreciadas al igual que el día de su salida, es lamentable que sus errores terminen vengando con una mala calificación en donde todos nuestros huéspedes ven las mejoras que hemos implementado para mayor disfrute de sus estancias.La siguiente por favor no intente meter personas de mas, queriendo pagar menos, hágase responsable.

Thank you very much for choosing us, was a very pleasure server you.We hope to see you soon.

Esperamos regresen pronto . Saludos

Muchas gracias Ricardo, recuerda que sienore los estaremos esperando en esta su casa . Saludos

Desconocemos donde se hospedó, ningún comentario habla de no tener cubre colchón nuestro servicio de limpieza es muy eficiente, atención personalizada tanto a la llegada como durante su estancia . Usted habla de algún otro lugar . Mejor verifique a quien está calificando, definitivamente no es nuestro establecimiento . Tenemos fallas, no de ese tipo .

Thank you very much for choosing us, was a very pleasure server you.We hope to see you soon.Regards.

Hello, thank you for choosing us, all our guests who read all the information we send them have an incredible stay, we are full of 10 in ratings, we are sorry that the humor and lack of knowledge of your taxi driver has given you a bad time, that you choose a taxi driver That you do not know a property that was one of the first in the highly prized hotel zone of Cancun is not our responsibility either. We send you clear instructions on how to get there even though this must be done by the travel agency where you booked. We are sorry that you do NOT appreciate any of our good service, I remind you that we are studio apartments NOT a hotel and providing you with 24-hour reception is a great plus that you do not appreciate either, we are sorry for the problems with your flight that made you arrive aggressive and upset with our staff.As you will see, his complaints are just ego feelings but no technical problem inherent to the room or facilities, we offerbeautiful spaces for relaxation, we do not offer psychological therapies, your relationship with the environment is not our responsibility either, we are friendly and we can improve, of course!

Hello, wow, thank you very much for your comments and recommendation of the mirror, thank you very much for helping us improve our rooms, rest assured that we will do it, give us the opportunity to return to this your home soon. We are very happy hosting guests who appreciate our efforts and help us improve every day!We hope to see you soon in this YOUR home !Greetings

Thank you very much for choosing us, we are very happy that you enjoyed your stay and appreciated our 24-hour reception. Thank you for the water recommendation, you are absolutely right, we apologize for not having it ready for you. Give us the opportunity to return soon to this your home and serve you again.Thank you for helping us improve.

Thank you very much for choosing us, we are constantly improving, the building has implemented extra fumigations that have made those little bugs visible outside our rooms, inside our rooms we maintain a careful and controlled fumigation system and covered possible entrances, we regret the inconvenience and that have seen these uncomfortable little animals outside our rooms. Please give us the opportunity to serve you again and thank you once again for helping us improve day after day.We work for you.We wait for you soon.

Señor, la falta de luz fue unos pocos minutos que no llego ni a 5 en toda la zona hotelera, jamás se corta la luz y si no pudo conectarse al WIFI nuevamente no es un problmea nuestro, todo el edificio tiene wifi hasta la playa y el departamento un wifi privado solo para Usted, también estuvo mal ?

We are very sorry for that bad experience, remember that it is a condominium NOT a hotel and despite the building having its own procedures, the area is very large, the elevators are new, however the government electricity company suspended the power supply for a few minutes.Fortunately, the elevators do not represent any problem or risk, such that they were never mentioned in the more than 1984 comments that we have on all the websites. We apologize again for this situation, hoping to have you in your home very soon.

Sorry sir, we apologize for the inconvenience, we have maintained constant communication with you and we were not informed about it during your stay, nor at the reception that works 24 hours a day, all our guests contact us and we attend to their requests, ladies inside a building with 6 towers There are many and NOT all of them are part of our staff, we don't know who you are talking about.We hope to see you soon, if some spotlights made a detail in one of the 3 rooms, we believe there are two very good rooms before which are worth returning.We are waiting for you!!!

Thank you very much for choosing us, but above all for your constructive comments, which are what help us improve day by day since we see that you appreciate what is in place and the beauty of the place. Guests like you are the ones we always want to receive and they are the ones who help us to be better every day. We will pay special attention to your signs to implement them and improve the experience. We send each guest precise instructions on how to get to the property, in addition to the information provided by your travel agency.We hope to see you soon in this your home.

Hola lamentamos SUS problemas creados donde no los hay . La gerencia NO escribe, nuestro personal de servicio al huésped labora en constante comunicación de 9 a 21 y contamos con personal en sitio también, demasiado para un apartamento no ? No le alcanzo ? .Recepcion 24 horas nada por mail más que la bienvenida . Aire acondicionado en perfectas condiciones, si lo usan con las ventanas abiertas el salitre lo daña y se lo pedimos de diversas formas, total lo dañaron, el técnico acudió el mismo día . Usted controla la temperatura, no nosotros .El sistema emite correos automáticos, redactados por nosotros, si conoce las bondades de la tecnología ? Recuerde que rento un apartamento, si Usted busca servicio de asistencia personal en su apartamento 24 horas, busque un hotel la siguiente que con la ubicación y calidad que le brindamos pagará no menos de 600 dólares, es Cancun y así no pasa 2 días llena de problmeas y nos escribe a media noche para pedirnos que vaya a su apartamento a abrirle la caja de seguridad que Ustede misma bloqueo . Todos los huéspedes disfrutan sus estancias porwur leen . Algún buen comentario de la limpieza ? El lugar es maravilloso, los problemáticos lo convierten en un caos .

Sir, we are very sorry for the situation to which you were exposed, we treat all our guests with the greatest politeness, we do not understand the cake thing, there is no kitchen in the reception or similar, You entered very early and unlike any studio apartment we gave you the privilege to enter in the morning, as long as the apartment is available we check in early. You entered and resolved a scheduling issue, registration requires a passport, we cannot accommodate anyone who indicates a name, especially in a reservation that has already been paid. Imagine that you arrive and your reservation has been occupied by another person? Please understand the requirements that take care of your safety and guarantee a pleasant stay as long as you carefully read all the information in your travel agency, such as the one that pleases us very much. send it to you and to all our guests who rate us very highly for having read this information.We have plenty of services for studio apartments, I promise you that in an apartment without reception you would not only wait until 3 hours but you would walk in the 40 degree heat with your luggage and family looking for a flat or a room without anyone helping you. Like us with a 24-hour reception. Those who appreciate this are the ones who keep us full 365 days a year and rate us with a 10.

Es lamentable hospedar a la ignoraría destructiva . Tómese la molestia de entender que rento un apartamento en donde NO ofrecemos Rea aporte gratuito. NI tenemos una restaurant a nuestro cargo. Entiende lo que es un departamento .Pague un hotel 4 veces más caro y ahí le darán transporte incluido y seguro un Restaurant a cargo del hotel .

Happy to welcome you back to this home, thank you for choosing us, please come back soon, it was an honor to meet you and serve you, thank you for your beautiful comment.We wait for you soon !!

Thans you for choosing us, was a pleasure server you.We are waiting for you soon !

Gracias por habernos elegido.

thanks you very much for stay with us, was a very pleasure server you, remember that you have a frinds here in Cancun !.We are waiting for you !

On March 8 at 2029 hours, he received the first of 4 welcome emails and check-in tips for easy access. Our name is Ocean View Apartment, not Cancun Plaza, and as indicated by the address that your agency sends you in your reservation, plus the emails sent to you, we are located inside Cancun Plaza, we regret that you have not read any of the information as do the guests who barely take 10 minutes to arrive from the airport.

Thank you very much for choosing us, we are very happy to see you soon again.

Gracias, regresa pronto !! te estaremos esperano.

Hola Mario, leiste nuestro nombre ?, donde dice hotel ?, justamente buscamos un nombre para personas que leen y entienden que es lo suficientemente descriptivo para comprender Apartment y NO confindirlo con hotel, claro no somos un Hotel, desde ahy tu comentario es muy poco objetivo.Por favor para la siguiente lee bien y asi comprenderas que pagar unas pocas monedas por lo que los hoteles te cobran 500 o 600 dolares diarios, calidad, servicio, ubicacion comprenderas que NO estas rentando un Hotel, leyendo se comprende que es lo que rentas y que debes de exigir. No te preocupes por regresar, abrazamos y recibimos huespedes que aprecien nuestro servicio y nuestra calidad, sobre todo que lean y tengan claro que exigir.Saludos

Nos encanta leer eso porque sobretodo son huespedes que aprecian la calidad y el esmero que se pone. Ademas de un placer conocerlos, un lujo tenerlos en esta su casa, por favor regresen pronto a esta su casa !

Thank you very much, was a very pleasure server you.We hope tu see you soon.

Thank you very much, we hope to see you soon .Regards

Hello, on two occasions we asked you to close the window when you have the air conditioning on, that damages the equipment and causes condensation in the face of so much heat and humidity, something logical for those who know how to use an air conditioner, we are not responsible for the misuse of the equipment new and too big to provide comfort, of course you have to know how to use them. The restaurant is private, it's not a hotel, I rent an apartment in case you don't read our name.If the apartment was your problem, the next time please rent a hotel that with that view and quality will pay about 4 times more, it's Cancun, if you have them please leave your space to the guests who know how to travel and use air conditioning so that leave an objective and truthful comment.

Muchas gracias por su vista, los esperamos pronto !! Saludos