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"A lovely hotel ideally located with parking close by. The young man on check in couldn't have done more. Nice room and fabulous breakfast."

"Great breakfast. Worth the money. Great location "

"We were on room 825 and prior to getting to London were given options to check in early with Club Quarter. This was ideal as when we got to London we were allocated our room with an electronic key downloaded on the phone therefore we didn’t actually need to queue for reception etc. . The room itself was spacious with a Nespresso coffee machine, kettle etc. The bathroom has a large shower with all the necessary toiletries you needed for a short stay. Although we didn’t need to interact with staff for any reason all staff we did engage with were very polite and friendly so no issues there! . We only used the room therefore cannot comment on other facilities but it all looked amazing . The Grand Hotel is the perfect location for so much to do and see plus Charing Cross station is a stones throw away"

"The hotel was nice and location was great for a London tourist as it was close to many attractions I was disappointed in the concierge as he made empty promises to take care of some basic requests "

"The location was perfect. Close to a few tube stations. The free washer and dryer was so helpful. Didn’t even need to pack soap. We really appreciated the ice machine and filtered water dispenser with provided refillable bottles. Would stay here again."

"This was a great 4 star hotel. We upgraded the room for a studio and was worth the extra cost."

"Very clean bed - lovely hotel too. Gym and spa were awesome and we definitely will return. "

"The beautiful Palm Court is amazing! "

"Remy and his co-worker at the front desk were super nice and very informative! Service to the room was quick. Rooms need to be updated but were clean. and the carpets need to be removed, hotels should not have carpeting anymore!"