Highlands Hotels

"Clean room, friendly staff and excellent area to subway and transportation "

"Great stay"

"Overall Rating: ★★★☆☆ (Good/Average) Our recent stay in here was a generally positive experience, though there were a few minor oversights regarding room amenities that held it back from being exceptional. The Highlights The hotel serves as a solid base for exploring the city. The general atmosphere and service were fine, and we found the overall accommodations to be comfortable enough for a standard city stay. Room Amenities While the room was clean, we did notice a lack of a few basic essentials that are typically standard: • Waste Management: There were no trash bags provided in the bins, which made keeping the space tidy a bit less convenient. • Toiletries: There was no shower cap included in the bathroom amenities. Facilities & Maintenance The most significant issue occurred during my morning routine. Halfway through my shower, the hot water completely cut out. Dealing with a cold shower in the middle of a New York trip was a major inconvenience and a disappointment for a hotel in this category. Final Verdict If you are looking for a reliable, "no-frills" spot that covers the basics, this hotel is a decent choice. It is an okay stay for a short trip, provided you don't mind calling down to the front desk for those small missing items."

"The property was great… until about 10pm on Thursday/Friday and Saturday night when the nightclub that is located on the 15th floor began playing their very loud club music. It went on till 2:00am.and it was so loud and you could feel the bass. When I complained to the front desk they never followed up with me."

"Great hotel, amazing location! "

"Room was clean, staff was friendly, free breakfast was perfect, "

"The hotel is centrally located. Lots of shops, restaurants and vendors! The room was clean but the view was not. We had a view of another building and its residents as well as a dog park. The dogs were cute but the barking was a bit annoying. The television kept blinking and the bathroom sink leaked for 3 of the five days. The tv was fixed immediately but the sink was a problem. The housekeeper was excellent! Not sure if I would stay there again."

"Location is perfect. Hotel is amazing. Cool jazz vibes."

"Had a wonderful stay. The staff was AMAZING, room was unique and fun! WOULD STAY AGAIN!"