6/10 Okay
Stewart
Travelled with family
22 May 2024
Disliked: Amenities, property conditions & facilities
Great attitude in reception and very helpful.
Standard of the room was not good
1. Unable to open the window
2. On arrival our first impression was the smell of cigarette smoke which was vile as soon as we got in the door containing 2 separate accommodations
3. Bath seal was broken with a 6 inch gap full of mould
4. Toilet roll holder was hanging off of the wall so was tilted upright
5. Toilet seat came off in my hands when I lifted up
6. The hinges for the (Double doors concealing the kettle, glasses and microwave) were hanging off so we were unable to close the doors
7. The microwave was rusty inside and not very clean
8. Eight flights of stairs to the 4th floor which was fine as we are able bodied. But after a lovely night out for a meal and a glass of wine when we returned to be told the lift was off as the fire alarm had gone off. Fine if it was a fire test but nobody seemed at all bothered about it or to the fact we had to walk up the stairs. Nobody suggested to wait 5 minutes until it was repaired or anything. All in all we didn't have a good stay and certainly won't be returning
Stewart
Stayed 1 night in May 2024