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Reviews of City Apartments Kings Cross

3.5 out of 5
City Apartments Kings Cross
2 Swinton Street, Camden, London, England

Reviews

7.0

Good

Rating 10 - Excellent. 16 out of 59 reviews" "
Rating 8 - Good. 19 out of 59 reviews" "
Rating 6 - Okay. 8 out of 59 reviews" "
Rating 4 - Poor. 7 out of 59 reviews" "
Rating 2 - Terrible. 9 out of 59 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, room comfort
Awful stay, should be removed from listing.
We have not enjoyed our stay, tv channels would not tune in. WiFi would not work. Only 3 lumpy pillows for 4 family members. Sofa bed so hard it was almost a possible to sleep on. Bugs found crawling around. Dirty stains on sofa bed. Apartment looks very tired. Marks stained table top. Dirty dusty iron. Holes in bathroom wall, filled with toilet paper. Stayed up trying to secure better accommodation. Found a travel lodge, booked it and vacated straight away. We informed the host and he hasn’t even bothered to reply!
Stained sofa bed
Stained old/tired sofa bed
Bugs on floor
Mouldy bathroom
Stayed 2 nights in Dec 2023

10/10 Excellent

Hani

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really nice place and location
Stayed 3 nights in Nov 2023

6/10 Okay

David

Business traveller
Reasonable but not great
The instructions to enter the property were clear and it was easy to "check in". The room itself was fine and fairly clean. Kitchen utensils needed a wash before being used. There was no advertised possibility to change linens or towels during the stay. The "kitchen" was generally too small to prepare anything except microwave meals, and not equipped for it. It was more a hotel room than a studio apartment really. Road outside was very noisy throughout the night.
Stayed 5 nights in Sep 2023

4/10 Poor

ana

Travelled with family
Disliked: Room comfort
Disappointing price-quality: maybe that is London!
Mainly I do not understand the picture used, definitely misleading. Please simply show that it is a small bedroom otherwise entering the room is really disappointing. Also the check-in instructions were not at all received, and fortunately my daughter had a local phone to reach the guy who had sent me one message on my international mobile but he never answered to my messages. We found out how to enter the building once in front of the wrong building! The address is wrongly written in your reservation page, please avoid this unnecessary hassle by writing "1 Swinton Street" instead of "2 Swinton Street" which is across the street, and neither has signs of City Apartments Kings so definitely good courtesy to write proper check-in instructions and address.
Stayed 2 nights in Aug 2023

8/10 Good

Prisca

Stayed 6 nights in Aug 2023

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, property conditions & facilities
Good place to sleep 💤 reception 5 Star ⭐️ the Guy Joseph is very helpful and kind. I liked it. God bless you all 🙏 Carlos
Stayed 2 nights in Aug 2023

8/10 Good

Mandy

Stayed 1 night in Jul 2023

6/10 Okay

Carlos

Need to improve cleaning conditions but the place was well located and close to St PANCRAS Station
Stayed 4 nights in Jun 2023

6/10 Okay

Raju, Birmingham

Business traveller
Liked: Cleanliness, property conditions & facilities
Bathroom really small with very small sink. No hot water in sink and a bit unpredictable in the shower. One was a luke warm shower half way through! Water started hot but didn’t stay that way! About 10 min walk from King’s Cross. The person who checked in was friendly and helpful.

10/10 Excellent

Alexa

Stayed 2 nights in May 2023

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Really great hotel. The room was really a small apartment. Great for visiting London. Clean and thoughtfully arranged. I'll be recommending this place. Thank you!
Stayed 1 night in May 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good value, clean and ok.
Stayed 1 night in May 2023

8/10 Good

Timothy

Travelled with group
Liked: Cleanliness, room comfort
Close to transportation and food. Small space, thin walls and floor, and was not informed we would be in the basement.
Stayed 1 night in Apr 2023

8/10 Good

Anita, Brandon

Liked: Cleanliness, property conditions & facilities
This apartment was very nice for a quick stay. However the pictures lead you to believe it's closer to Kings Cross Station than it actually is. It's about a 10 minute walk from the station, which was unfortunate because we booked it so that our kids didn't have to walk very far. There was a lot of trash on the street and you could hear footsteps and talking above you. The food on the street was very limited, but there are lots of delivery options around. just not very convenient with children. The communication was great though! Joe was able to help us with the check in process and it was very smooth and easy. The property itself felt very clean and comfortable. lots of extra pillows and had all kitchen essentials.
Stayed 2 nights in Mar 2023

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, room comfort
Nice and clean apartment situated within easy walking distance from Kings Cross train station and near local amenities and pubs and takeaways.
Stayed 1 night in Dec 2022

2/10 Terrible

Nanxy KimFong, Denver

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My Clients had a terrible time at this property and they like to get a refund back after teh first night they had to moved out due to the terrible service and facilities. Please also refund the second part of the confirmation which I had cancelled yesterday. Here is their comments. Hi Kim, We are victims of a fraud. I hope you can get our money back. There is no Hotel Swinton. No sign. No front desk. The place is a VRBO or BRB. Hot water did not work in bathroom & kitchenette sinks. Before we got that figured out we couldn’t get water adjusted in shower. Either scalding or freezing. I called the number. The guy wanted to come over and show us how to tweak it. I was not up for tweaking. Also no wifi. We moved to Travelodge 50 yards away. Nice place. A sign, a front desk, wifi. Great neighborhood. Regards, Chuck

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, room comfort
Would stay again
Good cosy and private apartment Turned around very quickly after booking
Stayed 2 nights in Oct 2022

8/10 Good

Leanne

Liked: Cleanliness
Small but Clean
The apartment was clean with basic essentials tea/coffee available. Very small in comparison to the photos. We also booked 2 sofa bed settees but ended up with one. Did discuss this with agent on arrival and was asked to send photos of booking details which i did but never received a reply. The private bathroom is within the double bedroom so had to be careful not to wake others up when staying on bed settee. The sink is a hand wash sink and not really fit for having a wash/brushing teeth etc. It is a noisy area with lots of traffic. Clean and compact but would suit a couple or anyone staying for business purposes. We used it as a base so fortunately managed for the 3 nights we stayed.
Stayed 3 nights in Jul 2022

10/10 Excellent

Paolo

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Room lovely, very noisy road outside, traffic keeps you up all night
Stayed 1 night in Jul 2022

10/10 Excellent

Paul

Stayed 1 night in Jun 2022

10/10 Excellent

Denisa

Stayed 1 night in May 2022

4/10 Poor

Nasira

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Dafydd

Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
The images on the website are misleading in that it appears to be 2 separate rooms. In actual fact it is one room shot at different angles which made it somewhat awkward sleeping in the same room as my 16 year old son. We also ran out of water in the morning which made us miserable for the whole day. On a positive note, the room was clean and the gentleman who spoke to us was pleasant.
Stayed 1 night in Apr 2022

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Decent rooms and facilities.
Stayed 2 nights in Oct 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020

6/10 Okay

andrew

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2020

8/10 Good

Sadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing communication, good facilities ,very good price and 5 mins walk from kings x
Stayed 4 nights in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Shohir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

2/10 Terrible

Kaya

Liked: Cleanliness
Disliked: Staff & service, room comfort
Loud apartment in awful unsafe area.
Was clean apartment, however very small, dark and dingey. Couldn’t sleep the whole weekend due to being able to hear noise from all other apartments from footsteps to doors opening and shutting all night long. Then there was a huge party that went on upstairs and after the manager of the building interfered threats where made to bomb the apartment so I felt very unsafe the rest of my stay. I’m not one to complain but after speaking with people we booked with no apologies were made which I felt was rude. I stay in apartments often and there are a lot better apartments in similar proximities with similar prices I would advise anyone to not book here and to shop about.
Stayed 2 nights in May 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
There was a strange smell which made the stay slightly unpleasant
Stayed 14 nights in May 2020

2/10 Terrible

Verified traveller

Stayed 7 nights in Apr 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A suitable place, conveniently located, well priced and pretty comfortable. The only real drawback is that the walls are absolutely paper thin, so you can basically hear everything in the entire house...putting in carpets might help.
Stayed 5 nights in Apr 2020

6/10 Okay

jayshika

Liked: Staff & service, property conditions & facilities
It’s cool
Cute place. WiFi was horrible, television didn’t work, shower temperature goes from hot to cold every 4 seconds and noise neighbors. But it manage to still be a cool place.
Stayed 4 nights in Apr 2020

8/10 Good

Naima

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Basement apartment, absolutely smelt of drainage it was disgusting, I think they are aware of this as every single window was wide open when we arrived. Could hear everyone coming and going as late as 2am so didn’t get much sleep and the fridge wasn’t cold at all. Apart from that it was clean and modern.
Stayed 1 night in Apr 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A bit small but great location and really clean
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great amount of space , very clean and good communication from management
Stayed 1 night in Jan 2020

10/10 Excellent

stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ideal room for being nr kings cross
great service and very clean room
Stayed 1 night in Dec 2019

4/10 Poor

Lissa

Stayed 8 nights in Dec 2023

2/10 Terrible

Michele

Travelled with family
Disliked: Cleanliness, room comfort
Pessimo lugar. Não se hospedem!
Lugar péssimo e minúsculo. Não é apartamento, é um quarto de menos de 10 metros, sujo e com cheiro insuportável. Banheiro pequeno, piso quebrado e porta do box quebrado. Cama desconfortável e sofá cama mal dá pra dormir, pois é dura demais. Não recomendo de forma alguma. Na mesma hora entramos em contato com a Hoteis.com e não tivemos qualquer solução
Stayed 5 nights in Dec 2023

8/10 Good

Ludovic

Liked: Cleanliness, amenities, property conditions & facilities
Le séjour s’est bien passé. Le logement est neuf, fonctionnel et bien situé, à une dizaine de minutes de la gare de Saint-Pancras. De nombreux commerces se trouvent aux alentours. Le quartier est calme. Nous n’avons jamais été enquiquinés en regagnant notre logement le soir. L’hôte est à l’écoute et disponible. Seuls bémols : la chambre se trouve au deuxième étage et les sanitaires kitchenette au premier. Ce qui contraint à emprunter l’escalier commun de la maison. Nous avons également été dérangés par des locataires d’un autre appartement, particulièrement bruyants un soir.

10/10 Excellent

Chikraoui

Travelled with family
Liked: Cleanliness, room comfort
Au top! Super rapport qualité prix ! Je recommande vivement.
Stayed 1 night in Nov 2023

8/10 Good

Ka wai

Travelled with family
Liked: Room comfort
房東回覆得好快 唔知係唔係住地庫嘅關係比較多塵
Stayed 5 nights in Jun 2023

8/10 Good

Petra

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
The apartment was very tiny for four adults. Andwhen I booked it said in the description that it was up to for up to six people. Therw was a good comminication on whats app. Everything worked easy. One of the bedsofas was old and very uncomfortable and the fabrics was very dirty so that ought to be exchanged. Modern small bathroom and kitchen equipment.
Stayed 6 nights in Jun 2023

2/10 Terrible

Bernal

Liked: Cleanliness
No tenía aire acondicionado había demasiada ruido el espacio muy pequeño no era igual a las fotos
Stayed 4 nights in Jun 2023

6/10 Okay

Mikael

Travelled with family
Disliked: Room comfort
Högljutt, trångt och varmt
Väldigt litet för 4 personer. Gick knappt att sitta 4 st vid bordet och äta frukost. Väldigt dålig ljudisolering med tanke på att det går en hårt trafikerad gata utanför. Dålig ventilation och varma dag är heller ingen bra kombination. Det bästa var nog duschen. Nej, kan tyvärr inte rekommendera detta boende. Vet dock ej hur det är på de övre våningarna då markplan.
Stayed 2 nights in Jun 2023

4/10 Poor

Le Khiem

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Jun 2023