Lobby sitting area

Reviews of Cove Landmark Pinnacle

4 out of 5
Cove Landmark Pinnacle
15 Westferry Rd, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 186 out of 271 reviews" "
Rating 8 - Good. 63 out of 271 reviews" "
Rating 6 - Okay. 15 out of 271 reviews" "
Rating 4 - Poor. 3 out of 271 reviews" "
Rating 2 - Terrible. 4 out of 271 reviews" "

9.4/10

Cleanliness

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location for the Marathon. 10 minute walk to shopping, dining, tube etc. it was super quiet and staff was super friendly and helpful. Will definitely stay again!
Stayed 9 nights in Apr 2024
Response from Andreea on 29 Apr 2024
Hello DanielMillion thanks for taking the time to publish this beautiful review following your recent stay at Cove Pinnacle. It has been an amazing experience for us too, to host you during London Marathon days :) Lovely to hear that you had such a fantastic stay and that the property location has served you well. Thank you very much for also acknowledging the team service. We take great pride on delivering the best and attentive service that you deserve.Our team was really glad to hear that your overall stay with us has been a success and we hope to welcome you back in the future for another great stay.Until then, stay well :)Andreea and Cove Pinnacle team

10/10 Excellent

jessica

Liked: Cleanliness, amenities, property conditions & facilities
A lovely stay at the cove. Concierge were amazing and room was 10/10. I would defo recommend
Stayed 1 night in Apr 2024
Response from pamela and cove team on 28 Apr 2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you had a lovely stay at Cove Pinnacle and that you found our concierge team to be amazing. It's wonderful to know that you were pleased with your room and rated it a perfect 10 out of 10. Your recommendation means the world to us, and we can't wait to welcome you back for another exceptional stay in the future! If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Chika

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andreea on 29 Apr 2024
Hi ChikaThank you for publishing this beautiful feedback on your recent Cove Pinnacle experience.Our team was so happy to hear that your overall stay with us has been a success and we hope to welcome you back in the future for another great stay.Take care :)Andreea and Cove Pinnacle team

10/10 Excellent

amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were staying overnight before the London marathon, the location was excellent for transport links. The area had plenty of choice for food. The reception staff were very friendly, check in was simple and even a goodie bag for runners. The room had everything we expected and I wouldn’t hesitate to recommend or stay here again
Stayed 1 night in Apr 2024
Response from Bruno and Landmark Pinnacle team on 26 Apr 2024
Thank you for sharing your experience, Amanda!We're delighted to hear that our location and amenities met your needs for the London marathon. It's great to know that you found our reception staff friendly and check-in process seamless. We're glad you enjoyed the goodie bag for runners and that your room had everything you needed.We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next stay even better, please let us know!Warm regards

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would definitely stay again 😁
Stayed 1 night in Apr 2024
Response from Bruno and Landmark Pinnacle team on 26 Apr 2024
Thank you for your positive feedback, Brian!We're thrilled to hear that you had such a great experience with us. We look forward to welcoming you back for another enjoyable stay in the future. If there's anything specific you loved about your stay or anything we can do to make your next visit even better, please feel free to let us know!Warm regards,

10/10 Excellent

Hue

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very helpful staff
Stayed 8 nights in Mar 2024
Response from Jaimie and Cove Pinnacle team on 3 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that our staff was able to assist you effectively. Providing excellent customer service is always our top priority, and it's wonderful to know that our efforts have made a positive impact on your experience. If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again in the future!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and value. The studio and kitchen was fitted with everything we needed for a 10-day stay. Good transit connections too.
Stayed 8 nights in Feb 2024
Response from Raphael and Cove Pinnacle Team on 28 Feb 2024
Hello Brain,We express our gratitude for your generous feedback. We are delighted to learn that you thoroughly enjoyed your stay with us. Hosting you was a pleasure, and we look forward to welcoming you back to our property in the future.

8/10 Good

Alejandro

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was as advertised, spacious rooms and excellent location. All appliances were operational and high quality. However, the noise from wind made it impossible to sleep for at least 4 out of 7 nights we stayed there. We were told that there was nothing they could do as the building moves and there is simply too much wind. they did offer earplugs. However, this was not mentioned anywhere and for travelers that work, and are usually jet lagged this just makes adapting to timezone really difficult.
Stayed 7 nights in Jan 2024
Response from Raphael and Cove Pinnacle Team on 14 Feb 2024
Hello Alejandro,We sincerely apologise for any inconvenience you had during your stay.We appreciate your feedback and want to assure you that we are actively exploring potential solutions to address the noise issue which only occur during aggressive weather conditions.If your travels bring you back to our area, we would be grateful for another opportunity to provide you with a more enjoyable and restful experience. Please feel free to reach out directly, and we will do our best to make your stay more comfortable.Ask.landmarkpinnacle@staycove.com

6/10 Okay

Daniel

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Raphael and Cove Pinnacle Team on 14 Feb 2024
Hello Daniel,Thank you for taking the time to share your feedback with us. We appreciate your honesty, and we're sorry to hear that your experience fell short of expectations.We take all guest feedback seriously, as they provide valuable insights into areas where we can improve. If you're comfortable, we would love to learn more about the specific aspects that may have contributed to your rating. Ask.landmarkpinnacle@staycove.com It was pleasure hosting you and we hope to see you again.

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Raphael and Cove Pinnacle Team on 1 Feb 2024
Hello Amy, Thank you for sharing such wonderful feedback with us! We are genuinely thrilled that your time at our property was enjoyable, and we trust you had the opportunity to fully experience the range of facilities we have on offer.It was a pleasure hosting you.

10/10 Excellent

yilan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Raphael and Cove Pinnacle Team on 23 Jan 2024
Hello Yilan, Thank you for the fantastic feedback! We're thrilled to hear that you've had an enjoyable stay with us. Your positive comments reflect our commitment to providing our guests with the finest experience possible. It has been a pleasure hosting you, and we eagerly anticipate your return to our property.

6/10 Okay

Sheikh

Travelled with family
Liked: Cleanliness
Stayed 11 nights in Jan 2024
Response from Raphael and Cove Pinnacle Team on 17 Jan 2024
Hello Sheikh,We appreciate your feedback. While we're delighted you enjoyed aspects of your visit, we regret any shortcomings that you experienced during your stay. We will use your sight to enhance and improve our services. It was a pleasure to hosting you and hope to welcome you back for an improved experience.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Jaimie and Cove Pinnacle team on 10 Jan 2024
Greetings,Thank you for taking the time to rate your recent stay with us and for giving us a perfect score of 10/10! We're delighted to know that your experience was exceptional.While we appreciate your positive rating, we would love to hear more about your stay. Your feedback is invaluable to us as it helps us ensure that we continue to provide outstanding service to all our guests.We hope to have the pleasure of welcoming you back soon for another wonderful stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards, Jaimie and the cove landmark pinnacle team

10/10 Excellent

Editta

Liked: Cleanliness, amenities, property conditions & facilities
Anthony the technician was amazing when it comes to understand the property and fixing the TV like puuuuuuuf! Andrea the assistant Manager made me feel so much home away from home! The property is walking distance from Canary wharf train station, beautiful view all around and one of the best kept secrets! Tesco is like 50 seconds walk and everything is as you see it on their website!! I am definitely coming back for another stay!!!! Thank you Andrea, Anthony, Cristian and the entire crew!
Stayed 7 nights in Jan 2024
Response from Jaimie on 10 Jan 2024
Dear Editta,Thank you immensely for taking the time to share your recent experience with us. We are elated to hear that Anthony, our skilled technician, provided exemplary service in fixing the TV and understanding the nuances of our property. His dedication and expertise are invaluable assets to our team. We're glad you enjoyed the surrounding beauty and found our property to be accurately represented on our website.Moreover, your kind acknowledgment of Cristian and our entire crew is truly appreciated. They work diligently to ensure every aspect of your stay exceeds expectations.We eagerly anticipate your return and look forward to providing you with another exceptional experience. Should you need any further assistance or have specific preferences for your next stay, please do not hesitate to reach out.Warm regards,Jaimie and Cove Landmark Pinnacle Team

10/10 Excellent

Annwen

Travelled with partner
Liked: Cleanliness, amenities
Great views of the river from our room, easy check in/out. Take earplugs for the creaking noises. I’ve lived in buildings like this before and the creaking in this one is definitely excessive even when not that windy outside
Stayed 2 nights in Dec 2023
Response from Arianna and Cove Pinnacle Team on 9 Jan 2024
Hello Annwen, Thank you for taking time to leave us a review. We are glad you had a good experience here at Cove, and you liked the view from your room. Apologies for the inconvenient about the noise during your stay. We can't wait to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Bruno And Cove pinnacle Team on 7 Jan 2024
Dear Valued Guest,We hope this message finds you well. We are thrilled to express our gratitude for your recent stay at Cove Pinnacle and for taking the time to provide a perfect 10 out of 10 rating on Hotels.com.Your positive feedback is truly appreciated, and we are delighted to hear that you had an exceptional experience during your stay. If there are any specific aspects or highlights you would like to share with us, please feel free to do so. Your insights are invaluable as we continue to strive for excellence in our services.Thank you for choosing Cove Pinnacle. We look forward to the opportunity to welcome you back in the future and provide another outstanding experience.Best Regards

10/10 Excellent

Samuel

Stayed 1 night in Dec 2023
Response from Raphael and Cove Pinnacle Team on 23 Jan 2024
Hello Samuel. We're delighted to learn that your stay was enjoyable, and we sincerely value your feedback. We trust that you had the opportunity to explore all our facilities and attractions located around our property. Hosting you was both a pleasure and an a honour.We look forward to welcoming you back soon.

10/10 Excellent

Kyran

Response from Rich on 14 Jan 2024
Dear Kyran,Thank you for taking the time to share your feedback with us. We appreciate your positive comments and are delighted to hear that you had an overall satisfactory experience.We have taken note of your comment regarding the lack of dishes. We apologize for any inconvenience this may have caused and will certainly look into improving our kitchenware availability to enhance our guests' experience.We value your input and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Best regards,RichardCove Team

10/10 Excellent

Alistair

Travelled with family
Liked: Cleanliness, room comfort
Good base for visiting London
Building and room in excellent condition. Very usable. The area has good transport links but local amenities are limited.
Stayed 4 nights in Dec 2023
Response from Raphael and Cove Pinnacle Team on 31 Dec 2023
Hello Alistair,It's fantastic to read about your memorable stay. Your feedback motivates us to maintain our commitment to excellence. We apologise that you didn't receive the amenities that you needed during your stay. We have staff at property 24 hours a day and a Tesco express 1 mins to the left from our establishment. It was a pleasure hosting you.

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Raphael and Cove Pinnacle Team on 31 Dec 2023
Hello Michael, Your glowing review has brightened our day, thank you so much for generous feedback. It was pleasure hosting you.

10/10 Excellent

Carla

Stayed 2 nights in Dec 2023
Response from Raphael and Cove Pinnacle Team on 1 Feb 2024
Hello Carla,We sincerely appreciate your fantastic feedback! It brings us immense joy to know that your stay at our property was enjoyable, and we hope you had the chance to explore and make the most of the facilities we provide.We eagerly look forward to welcoming you back for another visit soon.

10/10 Excellent

Mark

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Raphael and Cove Pinnacle Team on 31 Dec 2023
Hello Mark,Thank you for your fantastic review! We're delighted to learn you enjoyed your stay and appreciated our service.

10/10 Excellent

Lysandra

Stayed 6 nights in Dec 2023
Response from Raphael and Cove Pinnacle Team on 29 Dec 2023
Hello Lysandra,Your positive review encourages us to continue providing top-notch service. We look forward to your next visit.

10/10 Excellent

Williams

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Raphael and Cove Pinnacle Team on 29 Dec 2023
Hello Williams,It's wonderful to hear that our accommodations and amenities met your expectations. We appreciate your feedback.It was a pleasure to host you.

8/10 Good

Nelson

Stayed 1 night in Dec 2023
Response from Raphael and Cove Pinnacle Team on 29 Dec 2023
Hello Nelson, Thank you for choosing us as your preferred stay. We appreciate your positive feedback and can't wait to serve you again.

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from Raphael and Cove Pinnacle Team on 29 Dec 2023
Hello Alexander,Thank you for your fantastic review! We're delighted to learn you enjoyed your stay and appreciated our service.It was honour to host you and we hope to see you soon.

10/10 Excellent

HASSAN

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Bruno and Cove landmark pinnacle Team on 21 Dec 2023
Dear Hassan,Thank you for taking the time to share your perfect 10/10 rating on Hotels.com following your stay at the Cove Hotel. We are thrilled to receive such a positive review and are delighted to know that your experience with us met or exceeded your expectations.Your satisfaction is our top priority, and it's rewarding to see that our efforts to provide exceptional service and accommodations have resonated with you. If there are specific aspects of your stay that stood out or any particular team members who contributed to your positive experience, we would love to hear more about it.We appreciate your choice to stay with us, and we hope to have the pleasure of welcoming you back to the Cove Hotel in the future. Should you have any additional feedback or suggestions, please don't hesitate to share them with us.Thank you once again for your kind words, and we look forward to hosting you again soon.Best regards,Bruno

10/10 Excellent

Cassandra

Travelled with family
Liked: Amenities
Easy to check in And out Excellent service Laid back casual Great location.
Stayed 7 nights in Dec 2023
Response from Andreea and Cove Pinnacle team on 18 Dec 2023
Hello CassandraThank you for taking the time to leave us this beautiful feedback! I am over the moon to hear that you have captured the soulful hospitality that Cove has to offer, our friendly hosts being always approachable. They absolutely loved looking after you!We wish you a spectacular end of the year and hope to welcome you back at Cove Pinnacle, for another lovely stay.LoveAndreea and Cove Pinnacle team

10/10 Excellent

Tim

Liked: Cleanliness, room comfort
Upmarket hotel close to Canary Wharf
We stayed for one night in a studio on the 2nd floor. The room was very comfortable and it has a small kitchen, fridge and washing machine. The towels and bedding were exceptionally high quality. The hotel is very close to both Heron Quay and Canary Wharf DLR and Canary Wharf tube station (3 min walk), making it handy for visiting the O2 and shopping/restaurants at Canary Wharf. Only criticism was the man at reception who seemed totally superfluous as he was unable to check us in, I’m not sure of his role, but he certainly played no part in the check in process, he just asked my name, wrote on a post-it note and handed it to the female receptionist, who was very helpful. BTW, there is a small Tesco a few feet from the front door of the hotel if you need food or drink!
Stayed 1 night in Dec 2023
Response from Raphael and Cove Pinnacle Team on 19 Dec 2023
Hello Tim,Thank you for taking the time to share your positive experience with us. We are thrilled to know that our amenities and service met your expectations. We apologise for the little incident that happened, that was our maintenance covering for our staff. We can't wait to welcome you back for another memorable stay. It was a pleasure hosting you.

8/10 Good

Francesco

Stayed 5 nights in Dec 2023
Response from Andreea and Cove Pinnacle team on 17 Dec 2023
Hello FrancescoThank you for taking the time to share your feedback on your recent experience at Cove Pinnacle.We aim to offer safe and comfortable spaces, within our uncluttered Cove Pinnacle apartments hosted by the most friendly London team :)We look forward to your return.Andreea and Cove Pinnacle team

10/10 Excellent

Brianne Celeste

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious clean room with easy access to transport links, food options, and grocery stores! Absolutely loved my stay here!
Stayed 4 nights in Dec 2023
Response from Raphael and Cove Pinnacle Team on 15 Dec 2023
Hello Brianne,Thank you so much for your positive feedback. It's wonderful to hear that you enjoyed your stay with us. Your satisfaction is our greatest reward. Please come back and visit us soon.

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from Andreea and Cove Pinnacle team on 15 Dec 2023
Thank you for taking time to provide feedback, Michelle :) we loved to have you in house and we can only hope that you will be returning to stay with us in the near future.We wish you an amazing end of the year!Andreea and Cove Pinnacle team

10/10 Excellent

Andreja

Stayed 2 nights in Dec 2023
Response from Arianna and Cove Pinnacle Team on 11 Dec 2023
Hello Andreja,Thank you so much for taking the time to share your positive review! We're thrilled to hear that you had a fantastic experience. Your 5-star rating means a lot to us. If there's anything specific that stood out to you or any feedback you'd like to provide, we'd love to hear it.We hope to welcome you back soon for another excellent experience.

10/10 Excellent

Cristian

Business traveller
Liked: Cleanliness, property conditions & facilities
Had a quick stay here due to business travels at the O2. Spacious room, considering its London. Front desk was friendly. Very good quality for what you're paying. And only one tube stop away from the O2. Two thumbs up.
Response from Raphael and Cove Pinnacle Team on 14 Feb 2024
Hello Cristian,We're thrilled to learn that you had a wonderful stay with us, and we sincerely appreciate your positive feedback. You're always welcome at our establishment, and we look forward to the opportunity of hosting you again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Arianna and Cove Pinnacle Team on 8 Dec 2023
Hello there,Thank you for taking the time to share your review on Hotels.com. We're delighted to hear that you had a positive experience, reflected in your 8 out of 10 rating.We look forward to welcome you back Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Arianna and Cove Pinnacle Team on 8 Dec 2023
Hello there,Thank you so much for taking the time to leave us a perfect 10 out of 10 rating We're thrilled to hear that you had such a fantastic experience during your stay.Your positive feedback means a lot to us, and it's wonderful to know that we met or exceeded your expectations. We look forward to welcoming you back for another outstanding stay in the future.Kind Regards,

10/10 Excellent

Panos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and modern/clean apartment in the Canary Wharf area - very friendly and communicative staff
Stayed 2 nights in Nov 2023
Response from Andreea and Cove Pinnacle team on 28 Nov 2023
Hi PanosMillion thanks for taking the time to review your recent stay at Cove Pinnacle.I am very happy to hear that your cove apartment layout and property location had impressed you!Our staff takes great pride on looking after your needs, with their characteristic kindness.We hope to see you again in the future. Andreea and Cove Pinnacle team

10/10 Excellent

Glenn

Stayed 1 night in Nov 2023
Response from Andreea and Cove Pinnacle team on 17 Dec 2023
Hi GlennIt is amazing to hear that you had at successful experience at our Cove Pinnacle property just before the end of 2023! The team loved looking after you and they were definitely motivated to hear your amazing feedback on their service. We are extremely grateful to receive such a beautiful feedback and we hope that you will return to stay with us for another lovely experienceAndreea and Cove Pinnacle team

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were excellent, apartment had everything you need to make your stay comfortable. Apartment was also nice and quiet, spacious and very clean. A really great location to stay in away from the busier parts of London.
Stayed 1 night in Nov 2023
Response from Andreea and Cove Pinnacle Team on 21 Nov 2023
Hi DianaYour kind compliments on our property and staff service are heart warming!We are all very glad to hear that you had a pleasant stay at Cove Pinnacle and we really hope to welcome you back in the near future.Until then, stay well :)Andreea and Cove Pinnacle Team

10/10 Excellent

OLAJIDE

Liked: Cleanliness, room comfort
Awesome stay..
Our 9-day stay at the Cove was quite amazing. The atmosphere was really endearing, particularly with the lovely indoor balcony which offered a spectacular view of Canary Wharf. The room was also in a perfectly clean condition, with everything in the right place. Would always recommend.👍
Stayed 9 nights in Nov 2023
Response from Andreea and Cove Pinnacle Team on 21 Nov 2023
Hello OlaIt is amazing to hear that you had such a lovely experience at Cove Pinnacle!The team was delighted to hear your compliments on our glowing vibe. It is amazing and truly motivating for us to acknowledge that we had participated to your successful time at Cove :)It is great to hear that your apartment has offered you the privacy of a home and that the amenities exceeded your expectations.We really hope that you will return to stay with us, for another beautiful stay :)Safe tripsAndreea and Cove Pinnacle team

10/10 Excellent

Carol

Liked: Cleanliness
Stayed 6 nights in Nov 2023
Response from Andreea and Cove Pinnacle Team on 23 Nov 2023
Hello CarolThank you very much for taking the time to leave this beautiful feedback on your stay with us! We hope to see you again in the future.Andreea and Cove Pinnacle team

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Clean, beautiful bathroom and great towels
Stayed 1 night in Nov 2023
Response from Andreea and Cove Pinnacle Team on 21 Nov 2023
Hi CatherineThank you for taking the time to publish this beautiful review on your recent stay at Cove Pinnacle.It is with great joy that we share your positive feedback with our team and we are all delighted to hear that we exceeded your expectations!Thank you for the compliment on the towels, there were recently updated on our property and we are all very happy that you loved them too :)We hope that you will be back to stay with us in the near future.Safe travelsAndreea and Cove Pinnacle Team

8/10 Good

HM

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Andreea and Cove Pinnacle Team on 23 Nov 2023
Hello HMThanks for taking the time to publish this great review on your stay at Cove Pinnacle. It has been our pleasure to having you with us and we hope that you will come back ion the future for another great stay.Andreea and Cove Pinnacle Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Wonderful hotel
Fantastic property. I loved the area, it was both convenient and there was lots going on nearby. The room was excellent. Large and a huge bathroom. Towels were SO soft! It had everything I needed. The only complaint I had was the window was tiny and on a corner, so it was a bit depressing but I didn’t spend enough time there for it to really affect me. The staff were helpful, though it would have made an even better impression if they greeted guests when arriving/departing and when passing in the hallway or elevator.
Stayed 4 nights in Nov 2023
Response from Bruno And Cove pinnacle Team on 12 Nov 2023
Thank you for the fantastic 10/10 review! We're delighted to hear you loved our property, the area, and the room with its spacious layout and luxurious bathroom. We appreciate your feedback on the window size, and we'll certainly take it into consideration for future improvements.We're also grateful for your suggestion about greetings, and we'll work on enhancing our guest interactions to make your next stay even more enjoyable. Your comfort is our priority, and we can't wait to welcome you back for another wonderful experience. Best Cove Team

10/10 Excellent

Cassandra

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 13 nights in Aug 2023
Response from Andreea and Cove Pinnacle team on 10 Nov 2023
Hello CassandraThank you for taking the time to post this feedback for us on Expedia.We are very happy that you had a beautiful stay with us, everyone loved looking after you and we hope to welcome Happy winter holidays and we hope that you will return soon :)Andreea and Cove Pinnacle team

10/10 Excellent

Ioana

Business traveller
Liked: Cleanliness, amenities
Great overall experience, would come back. Fast check in and out. Great property, all you need was available on the room, cool appliances.
Stayed 3 nights in Nov 2023
Response from Andreea and Cove Pinnacle team on 9 Nov 2023
Hello IoanaThank you for taking the time to share your thoughts on your recent stay at Cove Pinnacle. It is great to hear that you have had a seamless check in and a smooth overall customer service. On behalf of our team, I wish you warm and jolly winter holidays.We hope to see you again soon!Safe trips.Andreea and Cove Pinnacle team

6/10 Okay

Mahida

Disliked: Cleanliness
Was not provided a queen size bed, was given a room with a terrible view as was told this is because it’s a baby room, which made no sense. If it’s due to safety then all windows should have a safety feature especially having rooms very high up. Stains on the back wall and hair in the toilet. Terrace views was not exactly how I had thought it would be doing my own research on the hotel. No phones to ring downstairs to the lobby. Have to go back down if you need any help. Baby bed was dirty stain on mattress and left outside in the hall not set up.
Stayed 1 night in Nov 2023
Response from Andreea and Cove Pinnacle team on 8 Nov 2023
Hello MahidaThanks again for your time on the phone earlier today.Please accept my sincerest apologies for all your inconveniences during your stay, we are extremely sorry for your unhappy experience, and we are still looking at the moment into this with the relevant departments, to understand why we missed it so badly on this occasion. This is unacceptable cleanliness and service level and really different vibe, far away from the service levels that we usually do provide to our guests at Cove Pinnacle. I am personally so sorry that you did not get to experience the best of Cove yet!As also confirmed via e-mail, we have processed the full refund of your night stay, as a good will gesture and we really hope that you will give us another chance in the future.Best wishesAndreea and Cove Pinnacle team

8/10 Good

Howard

Stayed 1 night in Nov 2023
Response from Andreea and Cove Pinnacle team on 9 Nov 2023
Hi HowardThank you for taking the time to post this review on your recent stay at Cove Pinnacle.It has been our pleasure to look after you and we hope to welcome you back in the foreseeable future.Andreea and Cove Pinnacle team

8/10 Good

Howard

Stayed 1 night in Nov 2023
Response from Andreea and Cove Pinnacle Team on 9 Nov 2023
Hi HowardIt is amazing to hear that you had a great experience at Cove Pinnacle.It has been our pleasure to look after you and we hope to welcome you back in the foreseeable future.Andreea and Cove Pinnacle team

8/10 Good

maria

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Bruno and Landmark Pinnacle team on 6 Nov 2023
Dear Maria,Thank you for taking the time to leave a review on Expedia. We appreciate your feedback and are glad to hear that you had a positive experience with us, as indicated by your 4 out of 5 rating. We're committed to providing the best possible service, and your input is invaluable in helping us achieve that goal.If there's anything specific you liked about your experience or any suggestions you have for how we can make it even better and earn that elusive 5th star, please feel free to share. We're always eager to improve and make our guests' experiences exceptional.Thank you again for choosing us, and we hope to have the pleasure of serving you again in the future.Warm regards