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Reviews of Hilton London Euston

4 out of 5
Hilton London Euston
17-18 Upper Woburn Place, London, England

Reviews

7.6

Good

Rating 10 - Excellent. 289 out of 1000 reviews" "
Rating 8 - Good. 392 out of 1000 reviews" "
Rating 6 - Okay. 175 out of 1000 reviews" "
Rating 4 - Poor. 87 out of 1000 reviews" "
Rating 2 - Terrible. 57 out of 1000 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The deep tubs to take a shower in are very unsafe. I'm shorter but even my 6'3" husband complained about having to step out. Also the shower head moved around and got water all over the floor
Stayed 1 night in Apr 2024

10/10 Excellent

Walter

Ok
Stayed 1 night in Mar 2024

10/10 Excellent

Christi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room that was clean and comfortable. Very convenient to Euston Station and other notable locations in London!
Stayed 2 nights in Mar 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a night in London while traveling. Comfortable beds, clean room and walking distance to Euston/KingsCross/St. Pancras stations. Breakfast was also superb.
Stayed 1 night in Apr 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Amenities, property conditions & facilities
The staff at the Hilton London Euston were very attentive and accommodating. Thank you for a wonderful stay!
Stayed 1 night in Mar 2024

6/10 Okay

Pukka

Liked: Cleanliness
Was super disappointed that this room cost £200 pound for a night, and we has a boiling hot room air con was not working. I only found out it wasnt working when I rang and asked. I asked for a fan but the room temp was rising! Also locates right outside ice machine not a great location when the bar tender is filling up a bucket of ice! Ask to speak to manager about the room temp noone contacted me. Only blessing was early check in and late check out room was decent but not what I would expect for hilton.
Stayed 1 night in Mar 2024

6/10 Okay

Ross

Business traveller
Liked: Cleanliness, staff & service, amenities
Not bad. Staff are ok not super happy about anything but perfectly cordial. Gym is decent enough for a workout. But way too hot 24c is ridiculous Breakfast is solid plenty of options and alternative options Room feels dated by the carpet, bed was clean and comfortable, pillows were soft. Walls or the door are a little thin Bathroom like many in the U.K. was small and had a terrible layout. Toilet is too high and uncomfortable even for me a 6ft guy I felt like I was on tiptoes while sitting. Sink area is small with no counter space for your toiletries. The shower door was crammed in behind the sink with very little room to get to it. a sliding door would be better. The safe broke while I had items inside and the staff spent almost 2 hours drilling out the lock. So not ideal but they handled it. Overall worked fine as a clean comfortable place to sleep and fuel up for the day.
Stayed 2 nights in Feb 2024

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024

6/10 Okay

Shawn

Stayed 3 nights in Feb 2024

6/10 Okay

mark

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jan 2024

6/10 Okay

Marti

Stayed 1 night in Jan 2024

6/10 Okay

Syed

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Qisong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a bit old but generally good
a bit old but generally good
Stayed 1 night in Dec 2023

10/10 Excellent

Ben

Stayed 2 nights in Dec 2023

6/10 Okay

Angela

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

CHANGQING, Hangzhou

Stayed 4 nights in Dec 2023

8/10 Good

Susan

Travelled with family
Location is great. Staff very good
Stayed 2 nights in Dec 2023

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Attractive building, well modernized. Staff very helpful. But the hotel needs a ramp, both for accessibility and to help guests who are struggling with luggage.
Stayed 1 night in Nov 2023

4/10 Poor

MR philip

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over for the weekend in London, easy to find and close to train and the be stations. Staff were very friendly and helpful
Stayed 1 night in Nov 2023

4/10 Poor

Ruth

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This was not up to the standard expected of a Hilton charging nearly £300 per night. The room was spacious and clean but extremely hot and the air conditioning did nothing over 5 days to cool it down. The restaurant was gloomy and seemed incapable of managing diners allergies - a friend allergic to garlic was told there was nothing on the menu she could eat; another coeliac was told everything was fried in the same oil so could not be isolated. Not good enough
Stayed 5 nights in Oct 2023

10/10 Excellent

Philip

Liked: Cleanliness
Staff gave excellent service in a professional and kindly way
Stayed 1 night in Nov 2023

2/10 Terrible

Kamal

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad hotel
The room was so over heated I couldn’t turn the temperature down. There was a fan left the room. I think the heating control in the room was broken down. I called reception who said will turn temperature down but made no difference. Worst is my room was looking into a restaurant with full length window floor to ceiling. I couldn’t open the curtains. The room is not satisfactory for time money I paid. The paint on doors was coming off.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, comfy beds
All good apart from check-in where the receptionist, when handing over the room key cards wrote the cost of breakfast on the card carrier and said how much it was etc. I informed her I booked the stay including breakfast which she amended on her system… Very clean hotel, comfy beds, good staff and an excellent location. Would consider staying again.
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ralitsa, Birmingham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room looked newly refurbishes, clean nice bathroom and very spacious.
Stayed 1 night in Oct 2023

6/10 Okay

Jonathan

Travelled with partner
The pretty conservatory, the centrepiece of the hotel, is now reserved for commercial hire. The guests are consigned to the basement for breakfast. Shoddy treatment by Hilton.
Stayed 5 nights in Sep 2023

6/10 Okay

Peter

Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Stayed 2 nights in Sep 2023

10/10 Excellent

Daren

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to Euston Station. Hotel in very good condition and AC works well. Parking situation not great for those with cars.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic central London Hotel
I delivered a 3 days course from the Hilton plus stayed over to do so. From check in to check out the staff could not have been more diligent. The breakfast staff are truly amazing and made me feel at home - thank you. The staff running the conference centre went above and beyond - thank you. From front of house to housekeeping i experienced only polite, helpful staff. Thank you Hilton Euston for a thoroughly enjoyable experience
Stayed 3 nights in Aug 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful loxation
Stayed 1 night in Sep 2023

6/10 Okay

Shabbir

Stayed 3 nights in Aug 2023

10/10 Excellent

jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accidentally connected to chargeable wifi. After taking to the front desk they promised to reverse the charge
Stayed 2 nights in Aug 2023

4/10 Poor

Samuel

Disliked: Property conditions & facilities, room comfort
Rude and in Disrepair
Staff were rude and uninformed, both to me, and to each other. The place is rundown and I woke up up a leak dripping down on my sink.
Stayed 1 night in Aug 2023

2/10 Terrible

David

Stayed 1 night in Aug 2023

4/10 Poor

phoebe

Stayed 2 nights in Aug 2023

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities
As expected
Stayed 1 night in Aug 2023

6/10 Okay

Firas

Liked: Cleanliness, staff & service
The hotel is very nice as you would expect from Hilton. However, some out dated maintenance seems lacking. The first night the noise on top floor was very load it prevent me from sleeping, I think it was ventilation system. The staff was very nice and offered another room on first floor.

8/10 Good

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Euston Station
Nice hotel convenient for London Eustion, Kings Cross and St Pancras stations. Nice room, comfy bed, good choice for breakfast. Only stayed one night but would definitely stay again
Stayed 1 night in Aug 2023

4/10 Poor

Elizabeth D

Stayed 1 night in Jul 2023

10/10 Excellent

Li

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stated in this hotel for 10 nights. The room is clean and the cleaning ladies always clean in time. The location is pretty good near to British museum and many good restaurants.
Stayed 10 nights in Jul 2023

6/10 Okay

Wendy

Travelled with family
Liked: Cleanliness, staff & service
This hotel is close to the train station. But there is not that much restaurants and bars near the hotel.
Stayed 1 night in Jul 2023

6/10 Okay

Farzana

Stayed 1 night in Jul 2023

8/10 Good

ANTHONY

Travelled with family
Liked: Cleanliness
Rooms were a good size - we had two triple rooms through Expedia. Although they were the same price, one was noticeable larger than the other. They were full and had no more rooms so nothing we could do. No issue with cleanliness. Hotel is convenient to St Pancras, which is why we stayed there. Good dining options close by, British Library, Lightbox art gallery. If you have mobility issues, there are about 8 steps to enter the hotel. Not sure if there’s a friendlier entrance? Staff - called the front desk a few times and phone just kept ringing. Slight problem communicating because Eng was not their first language. No help was offered with our bags when coming and going up and down those stairs, even though I was obviously struggling. Safety - area’s not bad, just use your common sense. Not sure if they had a photo of guests on their computers, but the annoyingly 2 times our cards were demagnetised, the front desk never asked for ID or proof I was actually a guest in the room I was asking a key for. They just handed over a new key for the rooms I asked for, no Q’s asked. Convenient for me but I could’ve been anyone? Expedia policies- I didn’t need the second room for the second night but was unable to cancel it, even with a a lot of notice. To do this I had to completely cancel my booking and rebook, but I couldn’t be promised I’d get a room bc they were full. Silly I couldn’t release the room. If they were that full I’m sure they’d have no problem filling it.
Stayed 2 nights in Jul 2023

8/10 Good

Shannon

Travelled with partner
Liked: Cleanliness, staff & service
Overall, it was a great stay. The only thing was that the air conditioning unit put in our room was industrial size so it was very loud.
Stayed 2 nights in Jun 2023