Front of property

Reviews of ibis London Excel Docklands

3 out of 5
ibis London Excel Docklands
9 Western Gateway, Royal Victoria Dock, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 395 out of 1000 reviews" "
Rating 8 - Good. 408 out of 1000 reviews" "
Rating 6 - Okay. 127 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location and good value for money
Stayed 3 nights in Apr 2024

8/10 Good

Thodur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from Excel
Stayed 2 nights in Apr 2024
Response from Aurelija Revuckaite, Guest Experience Manager on 30 Apr 2024
Thanks for the 4/5 rating! We appreciate your feedback. If there's anything we can do to make your next stay even better, please let us know. We're always striving to improve and ensure our guests have a great experience. We hope to welcome you back soon!

8/10 Good

ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aurelija Revuckaite, Guest Experience Manager on 22 Apr 2024
Thank you for your rating. We appreciate your feedback. If there's anything specific we can improve upon to earn a higher rating next time, please let us know. We're committed to providing the best possible experience for our guests and value your input. We hope to have the opportunity to exceed your expectations during your next visit.

6/10 Okay

BRUNO, Richmond Hill

Liked: Staff & service, amenities, property conditions & facilities
Excellent location, train station it’s just at the door steps, friendly staff, just one thing, on the second day my room was cleaned only after 5 pm.
Stayed 2 nights in Apr 2024
Response from Aurelija Revuckaite, Guest Experience Manager on 22 Apr 2024
Thank you for your feedback. We're pleased to hear that you appreciated our excellent location and the convenience of having the train station right at our doorstep, as well as our friendly staff. We apologize for the delay in cleaning your room on the second day of your stay. Your comment is valuable to us, and we'll review our housekeeping procedures to ensure that such delays are minimized in the future. We appreciate your understanding and hope to welcome you back for an improved experience next time.

4/10 Poor

Chloe

Disliked: Staff & service, amenities, property conditions & facilities
Location was good for O2 and Excel centre. Room was okay, very basic but ok for one night. However, staff let themselves into our room after we had checked in, when my partner went to ask reception what happened we weren’t offered any explanation?…
Stayed 1 night in Apr 2024
Response from Aurelija Revuckaite, Guest Experience Manager on 15 Apr 2024
Thank you for bringing this to our attention. We sincerely apologize for the intrusion and the lack of explanation provided by our staff. This is not the level of service we strive to provide to our guests. Rest assured, we will investigate this matter internally and take appropriate measures to ensure it does not happen again. We value your feedback and apologize for any inconvenience caused. If there's anything else we can do to make your stay more comfortable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excellent

Tim

Liked: Cleanliness, property conditions & facilities
Handy
Stayed 1 night in Apr 2024
Response from Aurelija Revuckaite, Guest Experience Manager on 15 Apr 2024
Thank you so much for the 5/5 rating! We're thrilled to hear that you found our hotel handy and that you had a positive experience. If you ever find yourself in the area again, we'd be delighted to welcome you back for another great stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Aurelija Revuckaite, Guest Experience Manager on 15 Apr 2024
Thank you for your 5/5 rating! We're delighted that you had a positive experience overall, despite the inconvenience you encountered. Your satisfaction is our top priority, and we'll continue striving to provide excellent service. If you have any further feedback or need assistance in the future, please feel free to reach out. We look forward to hosting you again!

10/10 Excellent

Stephen

Stayed 1 night in Apr 2024

4/10 Poor

Amelita

Liked: Staff & service
Guest are noise, running around the corridor arguing and swearing at each other, banging doors. Too expensive for what you are getting. Rooms are not even that nice for the price.
Stayed 1 night in Mar 2024
Response from Aurelija Revuckaite, Guest Experience Manager on 8 Apr 2024
We apologize for the disturbance caused by other guests during your stay. We strive to ensure a peaceful and comfortable environment for all our guests and regret that your experience was impacted by noise and disturbances. Your feedback regarding the room and pricing is valuable to us, and we will use it to make improvements where possible. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future.

10/10 Excellent

Richard

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very easy accessor underground system. Friendly and welcoming
Stayed 1 night in Mar 2024

6/10 Okay

Leonard

Liked: Cleanliness
Did not feel the staff cared about their job.
Stayed 5 nights in Mar 2024

2/10 Terrible

Gary

Travelled with family and small children
decent
Stayed 1 night in Mar 2024

8/10 Good

Abbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, clean hotel. Couldn’t fault it and we would stay again. Great location to get around London as there is a DLR station just a 10 minute walk away and perfect if you need to get to the 02 just over the water. Very convenient for what we needed. The staff were polite. I would recommend this hotel.
Stayed 2 nights in Feb 2024
Response from Raihan on 25 Feb 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and found our location convenient for exploring London. It's fantastic to know that you appreciated the cleanliness, friendly staff, and proximity to the DLR station. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Ibis London Excel!Best regardsRaihan

6/10 Okay

Olusegun

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Raihan on 25 Feb 2024
Thank you taking time to review us. We hope you enjoyed your stay at Ibis London Excel. Looking forward to welcoming you back on your next stay with us. Best wishesRaihan

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with my visit
Stayed 1 night in Feb 2024
Response from Liliana on 25 Feb 2024
Dear Marta,Thank you so much for your kind words! We are delighted to hear that you had a wonderful visit. Your positive feedback truly brightens our day. We appreciate you taking the time to share your experience, and we hope to have the pleasure of welcoming you back soon.If there's anything more we can do to enhance your next stay, please don't hesitate to let us know. We look forward to serving you again in the future.Warm regards,Team Ibis London Excel

8/10 Good

Olusegun

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Liliana on 25 Feb 2024
Dear OlusegunThank you so much for taking the time to share your positive feedback with us! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.Best regards,Team Ibis London Excel

8/10 Good

Cheuk Yi

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Liliana on 25 Feb 2024
Dear Cheuk YiThank you so much for taking the time to leave a review! We're delighted to hear that you had a great experience during your stay. Our team works hard to ensure that every guest feels comfortable and well taken care of. Your kind words motivate us to continue providing excellent service.We hope to have the pleasure of welcoming you back in the future. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. We truly appreciate your feedback.Warm regards,Team Ibis London Excel

8/10 Good

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair hotel for a fair price
Fair hotel for a fair price, could not really fault anything, great breakfast, good condition, no grumbles, would definitely use again
Stayed 1 night in Jan 2024
Response from Liliana on 25 Feb 2024
Dear SeanThank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and found our hotel to be fair-priced with great amenities. It's wonderful to know that you had no complaints and would choose to stay with us again. We appreciate your kind words about our breakfast and the overall condition of the hotel. We look forward to welcoming you back on your next visit!Best regards,Team Ibis London Excel

4/10 Poor

Hana

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Bathroom was dirty, room was very small, very basic room
Stayed 3 nights in Jan 2024
Response from Liliana on 25 Feb 2024
Dear HanaThank you for taking the time to share your feedback with us. We sincerely apologize for the cleanliness issues in the bathroom and the size of the room not meeting your expectations. Please be assured that we take your comments seriously, and we will address these concerns with our housekeeping and management teams to ensure improvements are made. We appreciate your valuable input, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Team Ibis London Excel

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Inconvenient
We had to wait 10 minutes to be booked in due to staff issues. Once we got in we put the quiet hanger on the door due to being up very early and about an hour in I was woken up to 3 sets of very loud knocking about 30 seconds apart, later on we found out this was the staff trying to contact us. About 4 hours later we went out and our keys were disabled, the staff had disabled the keys so we could go to reception and pay an extra £6 because the original receptionist had booked us into someone elses room, which he had noted we had asked for a double bed and had two singles but did not think anything of it- however it is a bit annoying that so much inconvenience happened for the sake of £6 when it was not our issue. However the staff were very polite
Stayed 1 night in Jan 2024
Response from Liliana on 25 Feb 2024
Dear GuestThank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your stay, from the delayed check-in to the unexpected disruptions and the issue with the room booking.We understand the frustration caused by these incidents and appreciate your patience. Our team is committed to providing excellent service, and we regret that we fell short during your visit. Rest assured, we will address the issues raised to prevent similar occurrences in the future.We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved experience.Best regards,Team Ibis London Excel

10/10 Excellent

Kevin, Wardley Swinton

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely brilliant stay at the Ibis. Spotlessly clean. The staff go out of their way to assist with everything, they are so friendly. Specially Liliana and Theo 👍
Stayed 1 night in Jan 2024
Response from Liliana on 25 Feb 2024
Dear KevinThank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had an absolutely brilliant stay at Ibis. Our team takes pride in maintaining spotless cleanliness and providing exceptional service. It's heartwarming to know that Liliana and Theo went above and beyond to assist you during your stay. We appreciate your kind words and hope to welcome you back for another fantastic experience in the future.Warm regards,Team Ibis London Excel

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Excellent friendly efficient staff. Comfortable room (except only hard plastic chair). Filling breakfast but should be better range of fresh fruit and of spreads. Good transport links via DLR and Elizabeth line.
Stayed 2 nights in Jan 2024
Response from Liliana on 25 Feb 2024
Dear DavidThank you for taking the time to share your feedback with us. We are delighted to hear that you found good value in your stay and appreciated our excellent, friendly, and efficient staff. Your comfort is our priority, and we apologize for any inconvenience.We're pleased you enjoyed the filling breakfast, although we acknowledge your suggestion for a better range of fresh fruit and spreads. We value your input, and it helps us enhance our offerings.It's fantastic to know that you found our location convenient with good transport links via the DLR and Elizabeth line. We hope to welcome you back soon and provide an even more enjoyable experience.Best regards,Team Ibis London Excel

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Liliana on 25 Feb 2024
Dear NeilThank you so much for taking the time to share your wonderful feedback with us! We're thrilled that you had an absolutely brilliant stay at Ibis.We hope to welcome you back for another fantastic experience in the future.Kind regards,Team Ibis London Excel

10/10 Excellent

Brooke

Stayed 2 nights in Jan 2024
Response from Liliana on 25 Feb 2024
Dear BrookeThank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed your stay and that our efforts met your expectations. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future. If there's anything more we can do to enhance your experience next time, please don't hesitate to let us know.Warm regards,Team Ibis London Excel

2/10 Terrible

IBIDAPO

Liked: Cleanliness, staff & service, property conditions & facilities
No microwave, absolutely insane for that.
Stayed 7 nights in Nov 2023

10/10 Excellent

James

Stayed 1 night in Dec 2023

8/10 Good

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a decent room and a comfortable bed. Location is great as its walking distance to the station for the DLR.
Response from Liliana on 25 Feb 2024
Dear Lucas,Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed your stay with us. We're delighted that our convenient location near the DLR station added to the overall positive experience. Your kind words mean a lot to us, and we look forward to welcoming you back in the future.Best regards,Team Ibis London Excel

10/10 Excellent

Jean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good for the price, specially if youoo are looking for a neat place to spend the night after doing your activities. Staff is very friendly and helpful. Not much to do around the area but have close access to tube/train lines that can take you to all around london
Stayed 8 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Close to Custom House Station on the Elizabeth Line. Parking is expensive £25 per 24 hours.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sharon

Stayed 1 night in Dec 2023

6/10 Okay

Richie

Stayed 2 nights in Dec 2023

8/10 Good

jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient and good location!
Stayed 1 night in Dec 2023

8/10 Good

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, idea for ExCeL and O2, friendly staff, clean.
Stayed 1 night in Dec 2023

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service
Great
Stayed 1 night in Dec 2023

8/10 Good

Piotr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Lauren

Liked: Staff & service
Fine, bathroom smelled very damp.
Chose this hotel for the location, as I was attending an event at tbe excel and it was very convenient for that. Staff very friendly and helpful. Room was clean except there was an awful smell of damp in the bathroom which was very offputting and filled the room. Checkout at midday was late compared to other hotels I've stayed in which was a plus.
Stayed 1 night in Nov 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Sharon

Stayed 3 nights in Nov 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The team were so friendly and super helpful, I liked the recycled keys!
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

Tsz Ying

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Peter, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Kate

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and friendly hotel
Initial reception was very pleasant welcoming
Room with a view
Stayed 2 nights in Oct 2023

4/10 Poor

Holly

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were lovely and was in a very convenient area however the tap water smelt like sewerage and down the side the twin beds were absolutely filthy. The bin was too small to fit anything in and the bathroom had a used towel on top of the shower with hair all on the floor. Not only to mention that, but coming down to breakfast with an extra £13, there were no vegan options at all apart from fruit and answered the phone 1/3 times, overall it was an alright stay for the price i guess
Stayed 1 night in Oct 2023

6/10 Okay

Laura

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Convenient location, not overly comfortable
Very convenient location for London Excel, very quick and easy check in and staff were very friendly and helpful. The room was a little odd as the bathroom was raised and felt like I was inside an aeroplane loo. Overall cleanliness of the room wasn’t great on arrival and the bed was so hard and uncomfortable I checked to see if it even had a mattered on it, it was two small single beds push together but they were not zipped and the bedding was still separate so really meant I was sleeping in a small u comfortable single bed which wasn’t ideal. Rooms very quiet and decent size. Couldn’t get connect to TV to work so ended up watching on my phone/laptop. Nice bar and breakfast was lovely, however evening food was a little bit limited and not great.
Stayed 2 nights in Oct 2023

10/10 Excellent

Charlotte

Stayed 1 night in Oct 2023

8/10 Good

Monica, Barrow in Furness

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property was fine, room felt clean and it was enough, the area was good, good public transport with two stations in walking distance, but I had to say that the food needs to improve, hot food was cold and I saw when I lady said that was something wrong with the bread and another lady said about the mug not being fully clean to the employees. Employees were nice and polite, but definitely is a shame that the food (breakfast), was not at the same standard of everything else. Personally, I would stay there again, but I just don't order breakfast again, there are plenty of options around.
Stayed 1 night in Oct 2023

10/10 Excellent

daniele

Stayed 2 nights in Oct 2023