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Reviews of Marble Arch Inn Hotel

2 out of 5
Marble Arch Inn Hotel
49/50 Upper Berkeley Street, Marble Arch, London, England

Reviews

6.8
Rating 10 - Excellent. 147 out of 902 reviews" "
Rating 8 - Good. 300 out of 902 reviews" "
Rating 6 - Okay. 250 out of 902 reviews" "
Rating 4 - Poor. 142 out of 902 reviews" "
Rating 2 - Terrible. 63 out of 902 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Jayaratnam

Disliked: Amenities
Very convenient location. Nice staff although they were shouting to each other at 9am to clean rooms and hoover. Not soundproofed at all. But room was fine for the price.
Stayed 1 night in Apr 2024
Response from Fawaz on 29 Apr 2024
Thank you for your feedback.

6/10 Okay

Tommy

Travelled with family and small children
Disliked: Cleanliness, amenities
Location is good, but the cleanliness has a great room for improvement.
Stayed 2 nights in Mar 2024
Response from fawaz on 7 Apr 2024
Thank you for your feedback. All our rooms are cleaned on a daily basis.

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent little hotel
Great little hotel. Excellent value, excellent position, excellent staff. It hasn’t a lift or dining room if that’s what you need BUT for value for money EXCELLENT
Stayed 3 nights in Oct 2023
Response from fawaz on 29 Oct 2023
Thank you for your review and feedback.

6/10 Okay

Lewis

Stayed 1 night in Oct 2023
Response from fawaz on 29 Oct 2023
Thank you for your rating.

10/10 Excellent

Safa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice. It was a clean hotel. The building was old and the room much smaller compared to the US. Overally it was a nice stay.
Stayed 3 nights in Aug 2023
Response from fawaz on 24 Sept 2023
Thank you Safa for your review and feedback.

8/10 Good

David

Liked: Cleanliness, staff & service
This property was very clean and in a good location. Local dining was excellent! Quiet. Safe. Two downsides: no lift and we were on the top floor with quite large baggage. No climate conditioning. Even in early June our room was fairly untenable.
Stayed 4 nights in Jun 2023
Response from Naseel on 20 Jun 2023
Thank you very much for the review. We are a small budget hotel in prime location . We provide a fan in the room. We are glad you enjoyed your stay and look forward to seeing you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one night stay
Friendly reception staff, room was small but clean and comfy, effective fan kept the room cool in the hot weather, great location
Stayed 1 night in Jun 2023
Response from Naseel on 20 Jun 2023
Thank you very much for the review. We are glad you enjoyed your stay and look forward to seeing you again in the future.

4/10 Poor

Sean

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very nice ensuite room , had to walk up six sets of stairs to reach the room - no lift
Stayed 1 night in Jun 2023
Response from Naseel on 20 Jun 2023
Thank you very much for the review. We are a small budget hotel in a prime location. We are glad you enjoyed your stay and look forward to seeing you again in the future.

8/10 Good

Nadir, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
No air conditioning.
Stayed 3 nights in May 2023
Response from Naseel on 20 Jun 2023
Thank you very much for the review. We are glad you enjoyed your stay and look forward to seeing you again in the future.

2/10 Terrible

Shahida

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from Naseel on 20 Jun 2023
Thank you for your review and we look forward to welcoming you

10/10 Excellent

M

Stayed 1 night in May 2023
Response from fawaz on 13 May 2023
Thank you for your rating.

10/10 Excellent

Maria

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
El cuarto muy comodo y limpio muy buena area. A 9 minutos del metro. Es un hotel muy bueno para pocos dias.
Stayed 1 night in Apr 2023
Response from fawaz on 2 May 2023
Thank you for your detailed and kind feedback.

8/10 Good

Alex

Stayed 1 night in Mar 2023
Response from fawaz on 30 Mar 2023
Thank you for your rating

10/10 Excellent

Rodrigo

2/10 Terrible

Thomas

Disliked: Amenities, property conditions & facilities
Liked nothing, Disliked everything
Stayed 2 nights in Nov 2022
Response from fawaz on 19 Nov 2022
We are sorry that you didn't like the stay with us.Thanks for the feedback though.

6/10 Okay

Maryliz

10/10 Excellent

Rasa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room for 6 of us.
Stayed 1 night in Oct 2022
Response from fawaz on 15 Oct 2022
Thank you for your kind feedback.

4/10 Poor

Alex

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from fawaz on 15 Oct 2022
Thank you.

6/10 Okay

iestyn

Business traveller
Disliked: Property conditions & facilities
Its OK, just OK
Pfff - its OK. If you need somewhere for a night its fine. No lift though, so if you're mobility impaired or with a heavy bag, maybe not for you.
Stayed 1 night in Sep 2022
Response from naseel on 22 Sept 2022
Thank you for your review and feedback.

6/10 Okay

Steve

Stayed 4 nights in Sep 2022
Response from fawaz on 19 Sept 2022
Thank you for your rating.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and comfortable room. Very conveniently situated.
Stayed 2 nights in Aug 2022
Response from fawaz on 21 Aug 2022
Thank you for your kind review.

6/10 Okay

Nicolas

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room very small for a family. No A/C. Property feels a bit old. Staff very kind and helpful.
Stayed 3 nights in Jul 2022
Response from fawaz on 18 Aug 2022
Thank you for your feedback.

10/10 Excellent

Crystal

Stayed 1 night in Jul 2022

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Cheap and cheerful!! Family of 5 in one room!
Family of five in one room!! We did it! An affordable vacation in London was possible thanks to the Marble Arch Inn. Having that many people in a tiny room was a little like camping … we only spent time there in our beds. The neighborhood pub and breakfast spot were gorgeous. Restaurants and shopping nearby made everyone happy. We felt like Hyde Park was our own yard and went there every day. Plus, the marble arch is a bus stop for both the red and the blue lines for the BigBus hop on hop off tour. We walked to the Paddington station for the express to Heathrow. Easy peasy. One thing: there’s no air conditioning… but the windows opened wide and it was perfectly comfortable. But with open windows you’ll hear the noise on the street…so bring ear plugs or something if that’s going to bother you. The front desk guys were so kind and friendly. They were always there… 24/7. And they always had a kind smile and warm greeting as we came and went.
Stayed 3 nights in Jul 2022
Response from fawaz on 20 Jul 2022
We are so happy to read this lovely and detailed review, Susan!

2/10 Terrible

Jeremy

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
Property is nice, location spectacular but watch out. Items were stolen from my wife. We also had ants all in our food that was package by morning bringing it there in the late evening. When we approached the manager about the theft issue, (we didn’t accuse anyone specific), he then called a women who cleaned our room, once she was briefed about the issue she began yelling at my wife terribly, and later took revenge on us by refusing to clean our room after we returned from a long day of tourism. We had no soaps, fresh towels, or any service. When we demanded restitution from management we were given the run around and tossed around hoping we would let it go. Our room wasn’t cleaned for 2 days and the experience and how management dealt with this was horrible. Our stay was not at all what vacationers deserve.
Stayed 3 nights in May 2022

8/10 Good

Mamta

Stayed 1 night in May 2022

10/10 Excellent

MARTYN

Stayed 1 night in Apr 2022
Response from fawaz on 15 Apr 2022
Thank you, Martyn!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and polite, and room was clean. Great location
Stayed 3 nights in Apr 2022
Response from fawaz on 13 Apr 2022
Thank you so much for your kind feedback.

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022
Response from fawaz on 12 Feb 2022
Cheers, Shaun!

6/10 Okay

Stuart

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2022
Response from Selvan on 18 Jan 2022
We thank you for your review Stuart!

4/10 Poor

Ray

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Although the staff where excellent and welcoming, the facilities were not as advertised, the only new amenity where the bed and the tv, small btw. The walls were dirty, floors uneven, old carpets and extremely cramped shower.
Stayed 1 night in Jan 2022
Response from Selvan on 18 Jan 2022
Thanks for sharing your review and feedback, Ray. We are sorry you didn't find the hotel to your liking. We can assure our guests that we have renovated the rooms and we feel they are a good size for a central London property.

10/10 Excellent

Orly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was wonderful, just a few minute walk to Hyde Park and Oxford street. Staff was friendly and helpful
Stayed 3 nights in Dec 2021
Response from Selvan on 11 Jan 2022
Thanks so much Orly!

6/10 Okay

Khaiber

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2021
Response from Selvan on 11 Jan 2022
Than you for your review Khaiber

10/10 Excellent

Jenny

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 1 night in Dec 2021
Response from Naseel on 10 Dec 2021
Thanks so much, Jenny!

10/10 Excellent

MARTYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and cheap hotel
I’m a regular guest at Marble Arch Inn. Always have a comfortable stay. Very friendly staff
Stayed 2 nights in Nov 2021
Response from naseel on 21 Nov 2021
Always a pleasure to host you, Martyn!

6/10 Okay

Noel

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Wasn’t expecting to walk upstairs for the toilet and shower and we heard two people making love and someone having a poo television wouldn’t turn on.
Stayed 1 night in Oct 2021
Response from naseel on 14 Oct 2021
Thanks for your review and feedback Noel. The basic rooms we offer have external bathrooms but of course we do have mostly en suites that guests can book.

6/10 Okay

Paul

Travelled with group
Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2021
Response from fawaz on 3 Oct 2021
Thank you Paul.

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from fawaz on 3 Oct 2021
Thank you Louise.

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Notice
Very reasonable, booked at short notice (on the day) will book again if in the area.
Stayed 1 night in Sep 2021
Response from fawaz on 19 Sept 2021
Look forward to welcoming you back, Keith!

2/10 Terrible

Vicki

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the room we booked had been cancelled by the hotel and we were given a smaller room … this was dirty , paint peeling off the walls , the smell of damp and mould was disgusting. Breakfast was a bruised banana , a squashed stale croissant and a penguin biscuit absolute disgrace. Will not return and are disgusted that Expedia would advertise such a terrible property.
Stayed 3 nights in Sep 2021
Response from fawaz on 19 Sept 2021
Thank you for sharing your review and feedback with us. Firstly we apologise for the issue you faced at check in. Owing to an issue with the booking website, this booking was not confirmed in our system. We were however able to offer a room to accommodate all the guests at a discounted price. As for the breakfast, we offer our guests a free breakfast bag with fresh fruit, a pastry, breakfast bar, yoghurt and juice.

10/10 Excellent

MARTYN

Stayed 2 nights in Sep 2021
Response from fawaz on 19 Sept 2021
Thanks Martyn.

8/10 Good

roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, friendly staff lots of dining nearby. avoid room 7 as it located near stairway with much noise (like thundering up and down stairs) also much noise above. would recommend ear plugs. bagged breakfast a joke. would stay again just not in room 7.
Stayed 4 nights in Sep 2021
Response from naseel on 6 Sept 2021
Thank you for your kind words as well as your constructive feedback Roger. We hope to see you back in London again.

2/10 Terrible

Gary R

Disliked: Room comfort
Bathroom was a two and a half flights walk above room. Room was so small no where to open suitcase except on bed. Breakfast was not provided even though it was supposed to be included. No price adjustment or advance warning provided. Staff was unprofessional and noisy entertaining friends.
Stayed 3 nights in Aug 2021
Response from fawaz on 5 Sept 2021
Thank you for leaving a review Gary. We take all criticism very seriously and will always acknowledge our mistakes when we have made them. Having spoken at length to the hotel staff however, we feel this review is inaccurate and unfair. The room booked was a single basic, which had a bathroom close by. You were offered an upgrade to an en suite room but refused. You were also offered the free breakfast bag but refused that as well. We are sorry you did not enjoy your stay with us but when untrue allegations are made we do not feel that is right.

8/10 Good

Susan

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Aug 2021
Response from fawaz on 19 Sept 2021
Thanks Susan.

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at this hotel!!!
A lovely little hotel! Easy to get to, on a busy road but we weren’t disturbed at all by noise! The owners were super friendly and the hotel was lovely and clean. This will definitely be my go to when staying in London. I just loved it!
Stayed 1 night in Aug 2021
Response from naseel on 29 Aug 2021
You’re welcome back anytime Angie!

10/10 Excellent

MARTYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation.
Stayed at this hotel on numerous occasions and if you are looking for a centrally positioned , very clean , comfortable and affordable basic accommodation, this is perfect. Staff are friendly and helpful too. Not far to walk to Oxford Street, Marble Arch tube and Hyde Park.
Stayed 1 night in Aug 2021
Response from Naseel on 27 Aug 2021
Thank you so much for this lovely review, Martyn!

8/10 Good

James

Travelled with family
Liked: Room comfort
Stayed 1 night in Aug 2021
Response from fawaz on 19 Sept 2021
Thanks James.

10/10 Excellent

Tabitha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little b&b
Great b&b, clean and tidy, staff were very helpful and polite, room was compact but suitable for our needs as a family, a room for the night, breakfast was great for the price, a box of 8 croissants, 5 bananas, 5 apples, 5 carton drinks, and 5 choc bars, would stay again.
Stayed 1 night in Aug 2021
Response from Marble Arch Inn on 9 Aug 2021
We're so glad you and your family had a nice stay with us, Tabitha!

8/10 Good

Lateef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not crowded, not noisy but peaceful!
Peaceful!🙏
Stayed 2 nights in Jul 2021

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from fawaz on 19 Sept 2021
Thanks Paul.