Dear Stephen,Thank you for taking the time to share your feedback regarding your recent stay at Marlin Apartments Empire Square. We greatly appreciate your comments and are delighted to hear that you found our accommodations to be clean, secure, and quiet.Ensuring the comfort and satisfaction of our guests is our top priority, and it's always rewarding to know that our efforts have contributed to a positive experience for you.Your feedback serves as encouragement for our team to maintain the high standards of cleanliness, security, and tranquility that we strive to uphold. We are committed to providing exceptional service and amenities to all our guests, and your kind words motivate us to continue delivering on that promise.Should your travels bring you back to this area in the future, we would be honored to host you once again at Marlin Apartments Empire Square. Please feel free to reach out to us if there is anything we can assist you with in the meantime.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Warm regards,Murugan RajendranReception TeamMarlin Apartments Empire Square

Dear Dale,Thank you very much for your delightful feedback following your recent stay at Marlin Apartments Empire Square. We are thrilled to hear that you and your family enjoyed your upgraded room and that it added to the enjoyment of your stay.It was our pleasure to provide you with an upgraded room, and we're delighted to know that it was genuinely appreciated and loved by your family. Your satisfaction is our top priority, and it brings us joy to hear that we were able to contribute to your memorable experience with us.We're incredibly grateful for your kind words and your decision to choose Marlin Apartments Empire Square for your accommodation needs. We look forward to welcoming you back for another wonderful stay in the future!If there's anything we can assist you with in the meantime or if you have any future bookings to arrange, please feel free to reach out to us. We're here to ensure that your next visit with us is just as enjoyable as the last.Warm regards,Murugan RajendranReception TeamMarlin Apartments Empire Square

Hi Sarah,Warm greetings from the reception team at Marlin Apartments Empire Square!We would like to express our heartfelt gratitude for your recent stay with us and for taking the time to provide such wonderful feedback. Your perfect rating and glowing remarks truly made our day!We are thrilled to hear that you found the apartment amazing and that you enjoyed the breathtaking views from the two balconies overlooking downtown London. We take great pride in offering our guests comfortable and luxurious accommodations with spectacular vistas of iconic landmarks such as the London Eye and The Shard. It brings us immense joy to know that your experience surpassed your expectations, and we are delighted to hear that you would choose to stay with us again and again.At Marlin Apartments Empire Square, we strive to create memorable experiences for all our guests, and your positive feedback serves as a testament to our commitment to excellence. Should your travels bring you back to London, we would be honored to welcome you for another unforgettable stay.Once again, thank you for your kind words and for choosing to stay with us. If there is anything more we can do to make your future stays even more enjoyable, please do not hesitate to reach out to us.We eagerly await the pleasure of hosting you again soon!Warm regards,Murugan RThe Reception TeamMarlin Apartments Empire Square

Dear Fabian,Thank you very much for your glowing review and for highlighting the exceptional service provided by our front desk team during your recent stay at Marlin Apartments Empire Square. We're thrilled to hear that you found them to be super polite and professional!Your feedback means the world to us, and it's always heartening to know that our efforts to ensure a pleasant guest experience are appreciated.In order to recognize and commend our outstanding team member, could you kindly provide us with the team member name, date and time of your arrival? With this information, we'll be able to identify the specific front desk personnel who assisted you and extend our appreciation to them directly.We look forward to receiving your response and hope to have the pleasure of welcoming you back to Marlin Apartments Empire Square in the future!Warm regards,Murugan RajendranMarlin Apartments Empire Square

Dear Gareth,Thank you for choosing to stay at Marlin Apartment and for taking the time to share your feedback with us. We greatly value your input as it helps us to continually improve our services and facilities.We are delighted to hear that you found your stay with us to be easy to utilize and that you experienced good service throughout your time here. Providing a seamless and enjoyable experience for our guests is our utmost priority, and we are pleased to know that we succeeded in achieving this during your stay.Your satisfaction is very important to us, and your feedback encourages us to maintain and exceed the level of service we aim to deliver.Should you have any further comments or suggestions on how we can further enhance your experience or improve our services, please do not hesitate to reach out. We are always here to listen and to ensure that your future stays with us are even more enjoyable.Thank you once again for choosing Marlin Apartments, and we look forward to welcoming you back for another pleasant stay in the future.Warm regards,Murugan R - Reception TeamMarlin Apartments, Empire Square

Hi Samantha Thanks for your review; we're sorry we could not provide the accommodation you wanted. We can only assume your review is based on the fact that no refund is available for early departure as the property was not what you wanted.As you know, we did our best to assist you in trying to resolve all your issues. To address some of the specific points, unfortunately, we were not able to replicate these issues. We provide manuals in all rooms for the appliances to help guests use them effectively.

Thank you so much for the incredible 10 out of 10 rating you awarded us! We are truly thrilled and grateful for your positive feedback.Our entire team works tirelessly to ensure our guests have a memorable and enjoyable experience, and it's heartening to know that our efforts have resonated with you. Your satisfaction is our utmost priority, and receiving a perfect score is truly rewarding.If there were specific aspects of your stay that stood out to you or if there's anything you'd like to share about your experience, we would love to hear more. Your insights help us continually improve and provide the best possible service to our valued guests.Once again, thank you for choosing to stay with us and for taking the time to share your feedback. We look forward to welcoming you back in the future!Best regards,Reception TeamMarlin Apartments - Empire Square

Dear Sanjay,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused by the condition of the apartment. We're taking immediate steps to address the issues with the fridge smell and broken curtains to ensure a better experience for future guests.Your insights are crucial to our improvement, and we hope to have the opportunity to welcome you back for a more satisfying stay.Best regards,Empire Square Reception

Dear JoseThank you for your feedback. We apologize for the inconvenience you faced during your stay. We're addressing the issues with the hallway, water, and bed to enhance your experience. Your input is crucial, and we hope to welcome you back soon.Best Regards,Empire Square Reception

Thank you so much for taking the time to share your wonderful review with us! We are thrilled to hear that you had a fantastic experience during your stay. Your kind words truly mean a lot to us and serve as a great source of motivation for our team.It was our pleasure to have you as our guest, and we are delighted that you found our services up to your satisfaction. Providing an exceptional experience is our top priority, and your full rating and positive feedback reinforce our efforts.We sincerely appreciate your support and hope to have the pleasure of welcoming you back in the future. If there's anything specific that made your stay memorable or any suggestions you have for improvement, please feel free to share. We value your feedback and are always looking for ways to enhance our guests' experiences.Once again, thank you for choosing Marlin Apartments. We look forward to serving you again soon!Warm regards,Reception TeamMarlin Apartments - Empire Square

Dear Farhan, Thank you for bringing these concerns to our attention. We apologize for the inconvenience with the appliances and the limited supplies. We're working to fix the issues promptly and will ensure a more comfortable experience in the future. Your feedback is valuable, and we appreciate your understanding.Best Regards,Empire Square Reception

Dear Michael,Thank you for sharing your feedback. We apologize for the inconvenience with the bed quality and cleanliness of the laundry machine. Rest assured, we're addressing these issues to improve the overall experience. We're glad to hear you found the apartment size suitable for a family and appreciated the proximity to the metro. Your insights are invaluable, and we hope to have the chance to welcome you again.Best Regards,Empire Square Reception

Thank you for taking the time to provide us with your feedback and for choosing Marlin Apartments Empire Square for your stay. We appreciate your honest review and are pleased to hear that your experience was generally positive.We value your input, and your rating indicates that there may be areas where we can improve to make your next stay even better. If you have any specific suggestions or feedback on aspects that you feel could be enhanced, please don't hesitate to share them with us. Your insights are invaluable in helping us meet and exceed our guests' expectations.We want to assure you that your satisfaction is our top priority, and we are committed to continually improving our services. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Once again, thank you for choosing Marlin Apartments Empire Square. We look forward to serving you again.With regards,Reception TeamMarlin Apartments Empire Square

Dear guest, Thank you for taking the time to give us feedback. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Marlin Empire Square!

Hi Charles,Thank you for choosing to stay at Marlin Apartments and thank you for taking the time to leave a review! We are very glad that you enjoyed our service and the perks of staying at Empire Square! I am very sorry that you couldn't enjoy the sofa bed and I hope that next time we can make this a much better experience for you. I wish we had been informed that the sofa bed was uncomfortable so that we could have resolved the issue for you. Thank You, Suneha

Dear guest, Thank you for taking the time to give us feedback. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Marlin Empire Square!

Hi Mrs Morag,Thank you for choosing to stay at Marlin Apartments and again thank you for taking the time to leave a review! We are very glad to hear that you have enjoyed your stay with us and that everything was very easy going for you. We hope to see you soon!Thank You,

Dear Richard, Firstly I just wanted to say thank you for choosing to stay at Marlin Apartments and also for taking the time to leave a review! We are very glad that you had a great experience with us and we hope to see you soon! Thank You

Hello from Marlin Empire Square!Thank you for your kind review. It is great to hear that you had an overall positive experience with us, here at Marlin.We highly appreciate all feedback and rest assured we will use it when revamping our services to create improvements.We look forward to seeing you back with us, for future stays!All the best,Front Desk Team

Hello from Marlin Empire Square!Thank you for your kind review. It is great to hear that you enjoyed your time with us at Marlin. We highly appreciate the feedback and look forward to seeing you back with us, for future stays!All the best,Front Desk Team

Hello from Marlin Empire Square!Thank you for your kind review. It is great to hear that you had an pleasant stay with us at Marlin! Rest assured, we will take your feedback and use it to improve our services.All the best,Front Desk Team

Hello from Marlin Empire Square!Thank you for your kind review. It is amazing to hear that you had a great stay with us at Marlin! We strive to providing only the best experiences for our guests and we are pleased that we were able to do so.We highly appreciate all feedback and look forward to seeing you back with us, for future stays!All the best,Front Desk Team

Hello from Marlin Empire Square!Thank you for your kind review. We highly appreciate the feedback and look forward to seeing you back with us, for future stays!All the best,Front Desk Team

Hello from Marlin Empire Square!Thank you for your kind review. We highly appreciate the feedback and look forward to seeing you back with us, for future stays!All the best,Front Desk Team

Thank you very much for taking your time to leave us a review regarding your stay at Marlin Apartments, Empire Square. It is wonderful to hear that you had a great stay at our property. It was a pleasure to host you for your stay. We look forward to welcoming you back again in the future. Thank you again, Georgia - Marlin Apartments.

Good morning, Thanks for sharing your thoughts with us. We're thrilled you found the apartment spacious and loved its great location near The Shard and Borough Market. Having a Tesco Express next door and convenient parking is definitely a plus!We hear you about the appearance, and while we may not be the fanciest, we do our best to provide a comfortable stay. Safety is essential, we wish you had shared this feedback with us earlier, while you were still with us, so we could have solved it. Your feedback is essential for us to make improvements.We are delighted our reception desk staff was helpful during your stay – we will pass along the kind words!We would love to welcome you back sometime in the future. Have a fantastic day!

Thank you for taking the time to provide feedback on your recent experience. We are truly sorry to hear that you found our service to be poor. Your satisfaction is our top priority, and we deeply regret that we did not meet your expectations during your visit. Thank you for sharing your feedback over email providing us more details about the specific aspects of our service that you found lacking. As mentioned over email, we are delighted to provide luxurious L'Occitane toiletries to welcome you upon arrival and ensure a delightful beginning to your experience with us. We understand the importance of guest preferences when it comes to toiletries, which is why the welcome pack is conveniently provided to you before settling in, allowing you to choose products that suit your preference after the first day. In case a guest needs additional toiletries or has specific preferences, our location is extremely convenient since we have a Tesco right next door, making it easy for our guests to find products that cater to their needs. We hope to have the opportunity to welcome you back in the future, providing you with an improved and enjoyable experience.

Dear Thomas, Thank you for providing such positive feedback! We are delighted to hear that our two-bedroom appartament was a great fit for your family of 5. It's also pleasing to know that you enjoyed the convenience of our location near Borough Tube station and the renowned Borough Market, especially with its delightful food and cheese offerings.Our front desk team is truly thrilled to have contributed to your pleasant stay through their friendly and knowledgeable service. We take pride in maintaining a high standard of cleanliness, and we are glad that you noticed and appreciated it.Having a supermarket right next door is indeed a convenient advantage during your stay with us.Once again, we appreciate your feedback, and we look forward to the opportunity to welcome you and your family back for another enjoyable experience!

Thank you for taking the time to share this feedback with us! It's lovely to hear that you enjoyed your time with us! I hope we will have the chance to welcome you back soon, please find another reason to visit us in the near future! Kindest regards, Nancy

Thank you for your feedback. Please accept my apologies for the experience you had with us. As I would like to have more detailed feedback from you, may I please ask you to contact us.Looking forward to your response.

Dear guest,Thank you for giving us a score of 4* out of 5*. I am happy you enjoyed your stay and we look forward to welcoming you back in the near future.Kind regards,Miguel Pita

Dear Craig,Thank you for reviewing your stay. I have noticed you gave us a low score. I am not sure what the issue was but if you would like to provide more details we will look into it.Kind regards,Miguel Pita

Dear Rodrigo,Thank you for taking your time to give us your feedback. I am very happy that you enjoy your stay and the neighbourhood.We look forward to welcoming you back in the near future.Kind regards,Miguel Pita

What a great five star review to read and thank you for taking the time to share your appreciation with us! We certainly could not ask for a better review and we are thrilled that you enjoyed your stay here at Marlin Empire Square. I very much look forward to welcoming you back to our property on many future occasions. With kindest regards, Nancy Tapia

Dear guest,Thank you for your feedback and comments. I am sorry to hear that the accommodation was not what you expected. I would like to let you know that in regards to the tea, coffee etc this is just part of our welcome package, we do not replenish those items during the stay. We offer serviced apartments and the guests have the freedom to buy anything they may want during their stay. The welcome pack is to have the basics when you arrive in case the stores are closed. So you have some coffee, tea, milk, some toiletries but unfortunately we do not provide the same service as a hotel.I am glad that you found the manage to be helpful. We will be addressing your concerns in regards to the reception team with each of them to ensure they show a more welcome attitude.I am sorry again for not being able to provide you with a n enjoyable stay.Kind regards,Miguel Pita

Dear Laura,Thank you for taking your time to send us your score. It seems that your stay was not as enjoyable as you would expect and I am sorry about that. Unfortunately I cannot make any comments as you have not given us any details.We hope you managed to enjoy your stay and we look forward to welcoming you back in the near future.Kind regards,Miguel Pita

Dear Candice, Thank you for taking the time to share this feedback with us and your fellow online travellers.We are glad to hear that you enjoyed your stay at Marlin Empire Square London Bridge! I hope we will have the chance to welcome you back soon, please find another reason to visit us in the near future! Kindest regards, Nancy

Dear Paul, Thank you for taking the time to share your appreciation with us. We certainly could not ask for a better review and we are thrilled that you enjoyed your stay here at Marlin Empire Square. I very much look forward to welcoming you back to our property on many future occasions. With kindest regards, Nancy

Thank you for sharing such a lovely review! It gives us joy to learn that you thoroughly enjoyed your stay with us at Marlin Empire Square and that you found everything to your liking. It is also great to read that our location was perfect for your needs and that you had such a great stay with us. We look forward to welcoming you back soon! Kind regards, Nancy ES Marlin Assistant Manager

Hi Annmarie, Thank you for sharing such a lovely 5* review! It gives us joy to learn that you thoroughly enjoyed your stay with us at Marlin Empire Square and that you found everything to your liking. It is also great to read that our location was perfect for your needs and that you had such a great stay with us. We look forward to welcoming you back soon! Kind regards, Nancy Tapia ES Marlin Assistant Manager

Dear Warren, Thank you for sharing your feedback with us and the rest of the travellers. It is great to read that our location was perfect for your needs!Naturally, we are saddened to know that we did not meet your expectations. We pride ourselves on the service we provide and your feedback is really important and useful to us. It's through feedback like yours that we can improve and get better. I would like to touch base with you in regard to your stay and the challenges you faced. Please feel free to contact me. Warmest regards, Nancy

Dear Daichi, Thank you for your review and for sharing this with us. I am so sorry to hear that we didn't fully meet your expectations.I would like to touch base with you and have a more detailed feedback if possible. At your best convenience, please feel free to contact us. Looking forward to your email. Warm regards, Nancy

Dear Tymoteusz, Thank you for taking the time to leave a review. We are sorry we didn't fully meet your expectations. We take all guest feedback seriously and do offer you our sincere apologies. We hope what happened will not deter you from coming back, and we will do all, we can to ensure your faith in us is restored. If there is anything we can do prior to your next stay, then please do not hesitate to get in touch. With kind regards, Nancy

Dear Audley, Thank you for taking the time to provide such a detailed review following your stay at Marlin Empire Square. We truly appreciate guests’ feedback, as it is a great way to improve our offering!We are glad that the overall stay was great. We take all guest feedback seriously and do offer you our sincere apologies. We hope what happened will not deter you from coming back, when we will do all we can to ensure your faith in us is restored. If there is anything we can to prior to your next stay then please do not hesitate to get in touch. All The Best,

Dear Brian,Thank you for giving us a 5* score. I am very happy that you enjoyed your stay with us.We look forward to welcoming you back in the near future.Kind regards,Miguel Pita

Dear Wendy,Thank you for sending us your feedback and comments. Unfortunately the apartment allocation is subject to availability. We have quite a few long staying bookings and sometimes we don't have many departures so our availability is limited. In regards to the pre authorisation this is advertised on all our booking channels, including Expedia. You should be able to see this in your confirmation. This amount is released automatically by your bank so it takes usually around 5-7 working days depending on the bank.We look forward to welcoming you back in the near future.Kind regards,Miguel Pita

Thank you for your feedback and for staying with us. Naturally we are disappointed that we fell short. I would like to touch base with you and discuss your experience in detail. At your best convenience, please feel free to contact me at nancy.tapia@marlin.com. It would be my pleasure talking to you.Kind regards,Nancy TapiaES Assistant Manager