The hotel is very close to the railway line, we got a room right in front of the tracks. Because of the noise, they put a double window, so it was impossible to open the porch window for ventilation. Please note that there are no air conditioners in the apartments when we asked for another room with air conditioner and it turns out that there is an additional cost for the night 47 pounds.
In addition, I arrived with my son in the apartment. I mentioned this at the time of the reservation and saw that there was a sofa opening to the bed so I thought that he was sleeping in the sofa, also preparing the sofa for sleeping (bedding and a blanket). Peak chutzpah to separate the bed also on this wanted money also 47 pounds per night.
The staff was very nice and very much wanted to help probably this is the policy of the place.