Front of property

Reviews of No 1 The Mansion Apartments by Mansley

4 out of 5
No 1 The Mansion Apartments by Mansley
219 Earls Court Road, Kensington, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 208 out of 321 reviews" "
Rating 8 - Good. 89 out of 321 reviews" "
Rating 6 - Okay. 15 out of 321 reviews" "
Rating 4 - Poor. 6 out of 321 reviews" "
Rating 2 - Terrible. 3 out of 321 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mark

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good location from Gatwick Airport. Bed not too comfy, toilet quite cramped in next to bath. Warm room with noisy pipes.
Stayed 2 nights in Apr 2024
Response from paul on 27 Apr 2024
Dear Mark ,thank you for leaving a high scoring review.Your comments will be passed on to our leadership team .We look forward to welcoming you back in the future.Kind regards,Paul Muscroft.guest service team.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious! Full kitchen.
Stayed 6 nights in Mar 2024
Response from Alberto | Guest Service Shift Leader on 7 Apr 2024
Dear Danielle,Thank you for choosing No1 The Mansions By Mansley on your previous visit in London. Our apartments have been designed to be spacious to ensure the comfort and offer a homelike experience whilst exploring our city. All our kitchens are fully equipped with modern devices and utilities.We hope you enjoyed your stay with us and we look forward to seeing you again.

10/10 Excellent

Walter Nathan

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Elena Santoro Guest Service Associate on 27 Mar 2024
Dear Walter Nathan,Thank you for the Positive feedback for No1 The Mansions by Mansley. We hope to see you back again very soon!

8/10 Good

Jianlong

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed in an apartment with 2 bedrooms and 1 living room for one week. The staff was very friendly and responsive. We had a bath drain clog when we checked in, and they had it fixed next day after we reported. The location of this property is awesome, and it could be a bit noisy with traffic. The bathroom is very small and our apartment is a bit of dated. I was disappointed as what we booked an apartment with two beds in the second bedroom on Expedia, however, there was only one bed in the second bedroom. I was not sure what caused the discrepancy between what we booked on Expedia and what we were offered. Anyway, as we only had 3 people, that was not a big deal.
Response from Charlotte on 30 Mar 2024
Dear Jin, Thank you for taking the time to write us a review. We are delighted to hear that you enjoyed your stay with us. At Mansley we strive to provide great customer service so we are thrilled to hear that you valued it. We are glad to hear that you enjoyed the location of the apartment which is accessible to the heart of London. Thank you on the note of the out dated apartment we will pass it onto our management team. Our standard layout is 1 double and 1 twin room in our 2 bed 1 bath. We hope to welcome you again soon. Kind regards, Charlotte. Guest Services Associate

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Mehedi on 22 Mar 2024
Dear James,Thank you so much for taking the time to leave such a glowing review! We're absolutely thrilled to hear that your experience with us was nothing short of exceptional.At No 1 The Mansions by Mansley, providing top-notch service and creating unforgettable experiences for our guests is our utmost priority, so it's incredibly rewarding to know that we hit the mark during your stay.We sincerely appreciate your feedback and look forward to welcoming you back soon for another fantastic experience!Kind regards, Mehedi HasanGuest Service Associate

10/10 Excellent

Abeer

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property management was fantastic. We were upgraded for free to the 3b/3b which we were incredibly grateful for. Rooms were very clean and comfortable, made our experience so much more relaxing. The garden was gorgeous too. We are very grateful and floored by how much of a bang for our buck it was. The building and area around it have some construction going so bring some ear plugs if that’s an issue for you. Walkable to earls court and brompton tube station a bus stop nearby. Grocery and restaurants in the area. Really loved out experience.
Stayed 8 nights in Feb 2024
Response from Mehedi on 21 Mar 2024
Dear Abeer,Thank you for taking the time to share your experience with us! We are thrilled to hear that you had a fantastic stay at No 1 The Mansion Apartments by Mansley and that you appreciated our efforts to ensure your comfort. It's wonderful to know that you enjoyed the upgrade to the 3-bedroom unit and that it contributed to making your experience more relaxing.We are delighted that you found our rooms to be clean and comfortable, and we're glad that you were able to enjoy the gorgeous garden as well. We appreciate your understanding regarding the construction noise in the area. Indeed, our location offers convenient access to Earls Court and Brompton tube stations, as well as nearby grocery stores and restaurants, making it a convenient choice for travellers.Once again, thank you for choosing to stay with us at No 1 The Mansion Apartments by Mansley and for sharing your positive feedback. We hope to have the pleasure of welcoming you back for another enjoyable experience in the future!Warm Regards,Mehedi HasanGuest Service Associate

10/10 Excellent

GAGM

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Elena Santoro, Guest Serviced Associate. on 3 Mar 2024
Dear GAGM,Thank you for the Positive feedback for No1 The Mansions by Mansley. We hope to see you back again very soon!

10/10 Excellent

javier, Miami

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. Elena at the reception is an asset to any company. I will be back
Stayed 3 nights in Feb 2024
Response from Mehedi on 21 Mar 2024
Dear Javier,Thank you very much for your glowing review! We are thrilled to hear that everything was perfect during your recent stay with us at No 1 The Mansion Apartments by Mansley. It's wonderful to know that Elena at the reception made such a positive impression on you – we agree, she is indeed an asset to our team!We truly appreciate your kind words and your recognition of Elena's exceptional service. We will be sure to pass along your compliments to her.We can't wait to welcome you back for another fantastic experience at No 1 The Mansion Apartments by Mansley. Should you need any assistance or have any special requests for your next visit, please don't hesitate to let us know.Warm regards,Mehedi HasanGuest Service Associate

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great condo!
Stayed 1 night in Jan 2024
Response from Elena Santoro. Guest Service Associate on 28 Jan 2024
Dear Adrian, Thank you for the Positive feedback for No1 The Mansions by Mansley. We hope to see you back again very soon!

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was the best hotel we stayed in on our four week trip The studio room was a great size for two and a fully functional kitchen , with washing machine and dryer was great . I would certainly recommend this place , staff were also pleasant and accommodating and always helpful .10/10
Stayed 6 nights in Jan 2024
Response from Paul on 12 Jan 2024
Dear Bernadette, thank you for your glowing review. It sounds as if we hit the spot with the apartment you stayed in , thankyou for your kind words about our team members, your thanks will be passed on .We love to hear people say they will recommend us . Thanking you .Kind regards.Paul Muscroft.Guest service team.

6/10 Okay

Verified traveller

Liked: Cleanliness
We had a studio-with-Murphy-bed-and-kitchen. Bathroom and kitchen were gleaming and well-equipped - dishwasher! - washer/dryer! - both worked! The main room, though, was slightly tired, with a wood-laminate floor and no rugs. (Of course; the Murphy bed would have killed a carpet.) This was a bit uncomfortable. And there was noise from the room above - also without carpet? Early one morning, we were awakened by a STRONG smell of garlic cooking, no idea where it came from. Then, minutes later, the building smoke detector went off. An employee walking the halls said, "Oh, that's not you," and simply walked away. Building has an old manually-operated elevator, and if the previous user didn't close the gate, it wouldn't work....we had to walk up four floors a couple of times. Definitely not the worst place I've ever stayed, but not the most comfortable.
Stayed 4 nights in Dec 2023
Response from Will on 23 Dec 2023
Dear guest,Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We value your insights and apologise for any inconveniences you encountered during your visit. We're delighted to hear that you found the bathroom and kitchen to be gleaming and well-equipped, and it's wonderful to know that the dishwasher and washer/dryer added to your convenience. However, we sincerely apologise for the discomfort you experienced in the main room. Your feedback about the wood-laminate floor and the absence of rugs is duly noted, and we will certainly explore options to enhance the overall comfort of the space. I'm sorry to learn about the noise from the room above and the unexpected morning disturbance with the smell of garlic cooking and the smoke detector. This is not the experience we aim to provide, and we will investigate these issues to prevent any recurrence in the future. Regarding the elevator challenges, we apologise for the inconvenience caused by its manual operation and the need to climb stairs due to a gate left open. We understand the frustration this can cause and will keep reminding all guests to remember to shut the gates before vacating the lift, so the next guest has a smooth experience. Your comments are valuable to us, and we appreciate your understanding. We hope you consider giving us another opportunity to exceed your expectations in the future. Kind Regards, Will Mbwanda, Front of House Manager.

4/10 Poor

Matt

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Ended up walking out
I didn’t stay in the room. The lift was broken and I was on the 6th floor. The room was quite dated although the bathroom and kitchen had been updated recently. The bed quality was poor and the furniture was pretty creepy. I booked a holiday inn express hotel 2 stops down and ate the non refundable cost of this room instead of letting my family trip be ruined. The staff I did interact with were nice.
Stayed 3 nights in Nov 2023
Response from Will on 23 Dec 2023
Dear Matt,Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconveniences you experienced during your intended stay. It is disheartening to learn that the broken lift and the condition of the room fell short of your expectations. We understand the importance of a comfortable and well-maintained environment for our guests, and we are truly sorry that we did not meet your standards on this occasion. Your comments regarding the bed quality and the dated furniture are duly noted, and we assure you that we will address these issues promptly to enhance the overall guest experience. We appreciate your recognition of our staff's friendliness, and we regret that we were unable to fully salvage your experience during this visit. It is our sincere hope that you will consider giving us another opportunity in the future to showcase the improvements we have made based on your valuable feedback. Kind Regards, Will Mbwanda, Front of House Manager.

10/10 Excellent

PUI PIK

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Alberto Vela Castelan | Guest Service Shift Leader on 23 Dec 2023
Dear Pui PIk,Thank you for choosing to stay at No1 The Mansions By Mansley, we hope you enjoyed your stay and we look forward to seeing you again.

10/10 Excellent

Pauline

Travelled with group
Liked: Cleanliness, room comfort
Amazing place
Ideally placed near to the tube station, our room was upgraded for myself and 3 friends, rooms were clean and beds comfortable, plenty of space, a room each and 3 bathrooms, kitchen was well equipp e and spacious, staff were pleasant and helpful thoroughly recommend
Stayed 1 night in Dec 2023
Response from Alberto Vela Castelan | Guest Service Shift Leader on 23 Dec 2023
Dear Pauline,Thank you for choosing to stay at No1 The Mansions By Mansley. Our three bedroom apartments are ideal for family and friends travelling together as they offer a homelike experience whilst visiting our city. We are glad to know that your stay was pleasant and we look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Perfect for family getaway
Wonderful location in Earls Court, staff was always attentive and present, 2 bedroom room was clean and comfortable with a handy kitchen
Stayed 6 nights in Nov 2023
Response from Alberto Vela Castelan | Guest Service Shift Leader on 23 Dec 2023
Dear guest,Thank you for choosing to stay at No1 The Mansions By Mansley. Our property lies in one of the best areas in London and with just a 20-minute distance to the city centre. All our staff works hard and thoroughly to guarantee that your stay will be the most pleasant and comfortable.We look forward to seeing you again soon.

10/10 Excellent

Peggy

Liked: Cleanliness, property conditions & facilities
Loved having a full apartment
Stayed 5 nights in Sep 2023
Response from Elena Santoro. Guest Service Associate on 3 Dec 2023
Dear Peggy, Thank you for your review and for choosing No1 The Mansions By Mansley in your visit in London.We are located on Earls Court Road, in the heart of the Kensington one of the most exclusive areas of London, which is full of grocery stores where you can find everything you need and nearby restaurants, as well as connected to London, by underground and bus network and within walking distance of the main points of interest in the city.We are pleased that you found everything you needed it. We try to offer all the facilities so that our guests feel a homely atmosphere in our property.We hope to see you again soon on your next visit to London. Best regards,

10/10 Excellent

sean

Travelled with family
Liked: Cleanliness, room comfort
Lovely 3 bedroom apartment!
This was a wonderful location for a family or group. Very close to Earl’s Court station. We had a lovely 3 bedroom apartment - included was a washer and dryer. Daily service with fresh towels made it quite nice. Highly recommend and would stay again.
Stayed 5 nights in Nov 2023
Response from Alberto Vela Castelan | Guest Service Associate on 14 Nov 2023
Dear Sean,Thank you for your review and top score and for choosing to stay at No1 The Mansions By Mansley. Our property is well connected to the city centre just by 20-minute travel by the underground and our 3 bedroom apartments are ideal for a family stay offering a homelike experience whilst exploring London. Housekeeping is keen to ensure that all our accommodations meet the cleanliness and comfort standards.We look forward to seeing you again.

10/10 Excellent

Joan

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Alberto Vela Castelan | Guest Service Associate on 20 Oct 2023
Dear Joan,Thank you for your review and for choosing No1 The Mansions By Mansley in your former visit in London. We look forward to welcoming you again.

10/10 Excellent

Ailea

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This place is in the perfect spot to easily explore and enjoy London. It was clean and felt very safe. I would stay here again in a heartbeat!
Stayed 11 nights in Oct 2023
Response from Alberto Vela Castelan | Guest Service Associate on 20 Oct 2023
Dear Ailea,Thank you for your review and for choosing No1 The Mansions By Mansley. Our property has the privilege to be located in one of the best areas in London and close to the city centre by just 20-minute journey using the underground. We look forward to welcoming you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Nice apartment, good location next to the tube and very clean.
Stayed 4 nights in Oct 2023
Response from Elena Santoro Guest Service Associate on 8 Oct 2023
Dear AnonymousThank you for your review and for choosing No1 The Mansions By Mansley in your visit in London.We are located on Earls Court Road, in the heart of the Kensington one of the most exclusive areas of London, which is full of grocery stores where you can find everything you need and nearby restaurants, as well as connected to London, by underground and bus network and within walking distance of the main points of interest in the city.We are pleased that you found everything you needed it. We try to offer all the facilities so that our guests feel a homely atmosphere in our property.We hope to see you again soon on your next visit to London. Best regards

10/10 Excellent

Jacquelyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff, cleaning was excellent and thorough, beds and linens comfortable, very good amenities
Stayed 8 nights in Sep 2023
Response from Elena Santoro. Guest Service Associate on 8 Oct 2023
Dear Jacquelyn, Thank you for your review and for choosing No1 the Mansions by Mansley.We are glad to hear you enjoyed your stay with us and you found the rooms big with comfortable beds. We are very grateful for the words about our staff, and I shared your comments with them, they are essential for a unique experience in our property.We are looking forward to seeing you again soon. Kind Regards

10/10 Excellent

Winnie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The amenities in this property are very complete. They have washing machine, microwave oven, dishwasher, fridge and TV. The apartment is very clean and they provide fresh towels everyday.
Stayed 3 nights in Aug 2023
Response from Mehedi on 2 Sept 2023
Dear Winnie,We're delighted to learn that you had such a wonderful experience at No 1 The Mansions by Mansley. Your kind words about our comprehensive amenities and commitment to cleanliness are truly appreciated.Your feedback inspires us to continue delivering exceptional service, and we can't wait to have the pleasure of hosting you again in the future.Warmest regards,Mehedi HasanGuest Service AssociateMansley Serviced Apartments

10/10 Excellent

Suzanne

Stayed 7 nights in Aug 2023
Response from Will on 11 Sept 2023
Thank you for choosing No.1 The Mansions for your stay in London. We are extremely pride to see you had a delightful experience with us. I hope we can welcome you back in the foreseeable future. Kind Regards, Will Mbwanda, Front of House Manager.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, room comfort
Another great long weekend
Stayed 2 nights in Aug 2023
Response from Elena Santoro. Guest Service Associate on 9 Sept 2023
Dear Robert, Thank you for the Positive feedback for No1 The Mansions by Mansley. We hope to see you back again very soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023
Response from Mehedi on 13 Aug 2023
Thank you for your review. We look forward to welcoming you back again. Best Regards

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was spacious, clean, and had everything you need. You can see it's been recently renovated which adds a huge extra. Staff were friendly and helpful. Location is unbeatable! It's well connected, has lots of dinning options, coffee shops, groceries, etc. and it's very safe and quiet. Ideal for families. Highly recommend and would definitely stay again.
Stayed 5 nights in Jul 2023
Response from Alberto Vela Castelan | Guest Service Associate on 11 Aug 2023
Dear Maria,Thank you for your review and for choosing No1 The Mansions By Mansley. We are currently undergoing some renovations in our apartments and we are glad that you enjoyed your stay in one of our fully renovated accommodation. At the Mansley Group we take special care in our guest's needs which can be appreciated on the new layout for some of our apartments. We are located in one of the most exclusive areas in London well connected to the city centre within 20 minutes using the London Underground.We look forward to seeing you again.

8/10 Good

Claire

Stayed 7 nights in Jul 2023
Response from Elena Santoro. Guest Service Associate on 22 Aug 2023
Dear Claire, Thank you for the Positive feedback for No1 The Mansions by Mansley. We hope to see you back again very soon!

10/10 Excellent

Kelley, McGraw

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay everyone was kind and helpful. Great location, clean and quiet. Lovely
Stayed 3 nights in Jul 2023
Response from Alberto Vela Castelan | Guest Service Associate on 11 Aug 2023
Thank you for choosing No1 The Mansions By Mansley in your former visit to London. As part of the guest service team we are keen into providing the best to ensure you enjoy a comfortable and pleasant stay with us. We are in a privileged location close to the city centre within 20-minute distance using the London Underground. We look forward to seeing you again.

10/10 Excellent

Kelley, McGraw

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend the Apartment we stayed in was clean, in a great location, we had the best time. Already contemplating a repeat trip.
Stayed 5 nights in Jul 2023
Response from Alberto Vela Castelan | Guest Service Associate on 11 Aug 2023
Thank you for choosing No1 The Mansions By Mansley. Our apartments are thoroughly cleaned by our housekeeping team to ensure our comfort and cleanliness standards are up to level. We look forward to welcoming you back soon.

6/10 Okay

William

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The location of the hotel was great. However, the 5th floor was very hot with no AC and no fans. Something to consider if you're visiting during the summer. The bathroom and kitchen were newly remodeled but the rest of the hotel was old and dated.
Stayed 4 nights in Jun 2023
Response from Will on 28 Aug 2023
Dear William,Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your valuable input, as it helps us improve our services and ensure our guests have the best possible experience. We're delighted to hear that you found the location of our hotel to be great. We sincerely apologize for the discomfort you experienced on the 5th floor due to summer heat. Your comfort is of utmost importance to us. Please note, we provide portable fans inside the apartments for all of our guests. This is usually located in the bedroom cardboard. We're pleased that you appreciated the newly remodeled bathroom and kitchen. We have been making efforts to update our facilities, and it's encouraging to know that you found these areas to be satisfactory. Regarding the condition of the rest of the hotel, your feedback is highly valuable. We continuously work on improving and updating our property. Kind Regards, Will Mbwanda, Front of House Manager.

8/10 Good

Ian

Stayed 5 nights in Jun 2023
Response from Elena Santoro. Guest Service Associate on 14 Jul 2023
Dear Ian, Thank you for your review and for choosing No1 The Mansions By Mansley. We hope that you enjoyed your stay with us and we look forward to seeing you again.Kind regards,

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2023
Response from Will on 1 Jul 2023
Dear Debra,Thank you for selecting No.1 The Mansions by Mansley for your chose of stay. We deeply appreciate you leaving us a positive review for your recent stay. I hope we can welcome you back in the future. Kind Regards, Will Mbwanda, Assistant Manager.

6/10 Okay

Tamara, Apex

Travelled with family
Liked: Cleanliness
With a family of 5, it is difficult to find a place to stay to accommodate. This was a cute and quaint place to stay, and the service was superb. We flew in overnight and the staff went out of their way to let us into our room early, so we could all get some rest. The downside however, is that our specific apartment was in need of renovations and was miserably hot. We opened the windows to try and get some relief, but there were no screens so we had flies everywhere. Walking distance to the bus tours wasn't bad, but it did seem a bit out of the way of most local attractions. I probably wouldn't choose to stay here again, unless our rooms had been renovated and air conditioned, but again the staff was top notch.
Response from Will on 1 Jul 2023
Dear Tamara,Thank you for taking the time to share your feedback about your recent stay at No.1 Mansions. I am glad to hear you found the guest service team to be attentive and helpful. I am truly sorry for the disappointments and inconveniences you encountered during your visit. Your feedback is extremely valuable to us as it allows us to continuously improve our services and ensure a pleasant experience for all our guests. Please note, we do provide portable fans inside the apartments, this is usually located in the bedroom wardrobe. I have passed forward your comments to our leadership team regarding the interior of the apartment, I am pleased to say we will be conducting new renovation works inside the apartment you stayed in. I hope you can give us another chance in the near distant future. Kind Regards, Will Mbwanda, Assistant Manager.

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A little home away from home
Stayed 5 nights in Jun 2023
Response from Will on 1 Jul 2023
Dear Robyn,Thank you for picking No.1 The Mansions By Mansley for your visit in London. We are located on Earls Court Road, in the heart of the Kensington one of the most exclusive areas of London, which is full of grocery stores where you can find everything you need and nearby restaurants, as well as connected to London, by underground and bus network and within walking distance of the main points of interest in the city. We are pleased that you found everything you needed it. I hope we can welcome you back in the near distant future. Kind Regards, Will Mbwanda, Assistant Manager.

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property, quick walking distance to the underground and a grocery store. Apartment had everything we needed. Our only complaint was that we did have to ask a few times for the hot water heater to get turned back on when it mysteriously was shut off.
Stayed 13 nights in May 2023
Response from Elena on 19 Jun 2023
Dear Angela, Thank you for your review and for choosing No1 The Mansions By Mansley in your visit in London. We are located on Earls Court Road, in the heart of the Kensington one of the most exclusive areas of London, which is full of grocery stores where you can find everything you need and nearby restaurants, as well as connected to London, by underground and bus network and within walking distance of the main points of interest in the city. We are pleased that you found everything you needed it. We try to offer all the facilities so that our guests feel a homely atmosphere in our property. Regarding your problem with the boiler, please accept our apologies for the inconvenience you are experiencing with hot water, our front desk is open 24/7 in case you have any issues at the property, and they will be happy to assist you. We have passed all your comments on to the appropriate department and will act accordingly to ensure this does not happen again.We hope to see you again soon on your next visit to London. Best regards, Elena Santoro, Guest Service Associate

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay at this property. Plenty of room, convenient location, helpful staff. Would definitely stay again!
Stayed 7 nights in Jun 2023
Response from Elena on 19 Jun 2023
Dear Jonathan, Thank you for taking the time to write us a review and for giving us a perfect rating. We are glad that you enjoyed your stay with us at No 1 Mansions. We are located on Earls Court Road, close to supermarkets, shops, and restaurants, as well as being well connected to London by underground. We appreciate your kind words about our team, they are always willing to help to offer an unique experience in our property, providing them with everything they may need. We look forward to seeing you again, Kind regards, Elena Santoro, Guest Service Associate

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023
Response from Alberto Vela Castelan | Guest Service Associate on 15 Jun 2023
Thank you for staying at No1 The Mansions By Mansley, we hope you enjoyed your stay and we look forward to welcoming you again.

10/10 Excellent

Dawn, MISHAWAKA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, especially to the tube station
Response from Will on 30 May 2023
Dear Dawn,Thank you for selecting No.1 The Mansions by Mansley for your chose of stay. We deeply appreciate you leaving us a positive review for your recent stay. The great transport links in Earl's Court enable guests to have ease of access to central London. On top of this, we are lucky enough to have lots of restaurants and shops nearby on the main road of Earl's court. I hope we will have the pleasure of hosting you in London again. Kind Regards, Will Mbwanda, Guest Service Manager.

8/10 Good

Hiang Teck

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Response from Will on 30 May 2023
Dear Hiang,Thank you for choosing No.1 The Mansions by Mansley for your stay. We are pleased to see you enjoyed the Earl's Court neighbourhood, we are located in a great location with lots of restaurants and accessible public transport links. We hope to welcome you again. Kind Regards, Will Mbwanda, Guest Service Manager.

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Best accommodations! We stay at this property every time we visit London and recommend to everyone visiting the city. Spacious, immaculate, well equipped apartments perfect for our family. With 24-hour security, helpful staff, and the grocery store and underground just across the street, the No. 1 Mansion Apartments by Mansley is the perfect place every time. Thank you for always making our stay amazing!
Stayed 4 nights in May 2023
Response from Alberto - Guest Service Associate on 15 May 2023
Dear Chris,Thank you for your review and for choosing No1 The Mansions By Mansley in your former visit in London. We are delighted to know that you enjoyed your stay with us.All our apartments are carefully maintained by our housekeeping team to ensure they meet the comfort and cleanliness standards and our guest service team is keen to offer assistance at all times. Our apartments have all the utilities to offer a homelike experience whilst visiting our city.We look forward to welcoming you again at No1 The Mansions By Mansley.

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend the No. 1 Mansion Apts! Excellent area - close to downtown but far enough that it’s a bit quieter and approachable. TONS of character. Will definitely stay again! Excellent for a family!
Stayed 9 nights in May 2023
Response from Ryan | Guest Services on 14 May 2023
Thank you Joe. We are delighted you and your family enjoyed your time with us and the location.

10/10 Excellent

Sarah

Liked: Cleanliness, amenities
Stayed 7 nights in Apr 2023
Response from Alberto - Guest Service Associate on 15 May 2023
Dear Sarah,Thank you for your review and for choosing No1 The Mansions By Mansley in your former visit in London. We hope that you enjoyed your stay with us and we look forward to seeing you again.

10/10 Excellent

Chrystal

Travelled with family
Liked: Cleanliness, room comfort
Great location
Great location and wonderful staff. The apartment was comfortable and was the perfect spot for our family. Close to the underground and beautiful part of London to walk around.
Stayed 5 nights in Apr 2023
Response from Ryan | Guest Service Associate on 12 Apr 2023
Dear Chyrstal, Thank you for leaving a lovely review and mentioning our team. We are delighted that you enjoyed your time in London, and thanks once more for letting us be a part of your trip.Kind regards,

10/10 Excellent

sarah

Travelled with family
Liked: Amenities, property conditions & facilities
This was a great place to stay for our family of five. Earls court location was great and it was close to the tube to get anywhere in London. The apartment was nice and clean.
Stayed 3 nights in Mar 2023
Response from Alberto - Guest Service Associate on 3 Apr 2023
Dear Sarah,Thank you for choosing No1 The Mansions on your former visit in London, we are glad to hear you enjoyed your stay. Our property is in a privileged location within the city and it is well connected to the centre and main places of interest using the underground.Our housekeeping team is keen to make sure all our apartments meet the cleanliness and comfort standards that the industry demands.We look forward to seeing you again at No1 The Mansions By Mansley.

10/10 Excellent

Mandi

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Mar 2023
Response from Alberto Vela Castelan - Guest Service Team on 28 Mar 2023
Thank you for staying at No1 The Mansions By Mansley, we hope you enjoyed your stay.

8/10 Good

Ingrid

Travelled with family
PJM
The apartment was as advertised in the photos. The sofa was old and very uncomfortable which lowered my opinion of the apartment.
Stayed 2 nights in Mar 2023
Response from Alberto Vela Castelan - Guest Service Team on 28 Mar 2023
Dear Ingrid,Thank you for your review, please accept our apologies for the inconveniences you experienced during your stay at No1 The Mansions By Mansley due to the poor condition of the sofa bed, I will ensure that this is highlighted in our further management meeting to undergo some renovations in our apartments' furniture.We look forward to seeing you again.

10/10 Excellent

VALERIA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
we loved our stay on this property in late March. despite the cold london weather we always had enough hot water for all 5 of us to shower. the rooms were pleasant and the beds and blankets were amazingly comfortable. we all had great sleep. there was 24 hour concierge service and if there was ever an issue with our key card they would quickly program it for us. the apartments had nice modern amenities and very large rooms. the area around, aka Earl's Court, is awesome! so much to see and do in walking distance, great pubs, museums, and local victorian architecture! Earl's Court underground metro is only 5 minutes walking and a bus stop is right around the corner. loved this place!
Stayed 5 nights in Mar 2023
Response from Ryan | Guest Service Associate on 21 Mar 2023
Dear Valeria, Thank you so much for leaving this wonderful review. We are absolutely delighted that you and your family all enjoyed your stay. Hopefully we will have another chance to welcome you back to Earls Court once more, and impress you even further. Kind regards,

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really liked the location. I reserved a two bedroom suite and was upgraded to a three bedroom which was nice. It was on the 6th floor which required steps but once the luggage was up wasn’t a problem. I would definitely stay there again
Stayed 7 nights in Mar 2023
Response from Ryan | Guest Service Associate on 14 Mar 2023
Dear Michelle, Thank you for taking the time to leave your great feedback. We look forward to welcoming you again soon.

6/10 Okay

Laurence

Travelled with partner
Liked: Cleanliness, amenities
Would rate my stay 3/5 stars. The room was very clean and a decent size with a refurbished kitchen and bathroom. The staff were very friendly and helpful which was nice and which is why I’m giving 3 stars. However, our stay wasn’t too great. The bed was comfy but squeaked with every movement. The worst part was how lacking the room was of sound proofing. Early hours in the morning and a couple times in the night on pretty much both nights (not as bad on first night but still not great) we were awoken by the traffic which was loud, the windows must’ve been quite old. There was constant stamping from the apartment upstairs from 7am onwards. You could hear everything from the hallway which made my girlfriend feel unsafe before we went to sleep. Enjoyed the style, clean room and friendly staff. Didn’t enjoy the lack of sound proofing.
Stayed 2 nights in Feb 2023
Response from Will on 1 Mar 2023
Dear Laurence,Thank you for leaving us a review of your stay at No.1 The Mansions. I will pass forward your warm comments to the reception and housekeeping staff. Apologies if the sound from outside disturbed you throughout your stay, we are located on a busy main road in the heart of Earl's Court, therefore traffic sound and street noise is expected during rush hour unfortunately. Again, we are sorry to hear the apartment above you was stomping on the floors. Reporting this to our reception team would allow us to resolve any stomping/loud noises from the apartment above at that point of time. I will send over your comments regarding sound proofing to the senior leadership team. We hope you can give us a second chance on another occasion so we can provide a better experience of No.1 The Mansions. Please feel free to contact me directly if you have any further questions. Kind Regards, Will Mbwanda, Guest Service Manager.

10/10 Excellent

Mary Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our third stay - we have always been impressed with the comfort and our lodgings, the helpful staff, and the great neighborhood.
Stayed 4 nights in Feb 2023
Response from Will on 21 Feb 2023
Dear Mary,Thank you for leaving a fantastic review regarding your recent stay with us at No.1 The Mansions. It's always a pleasure to welcome back repeat guests. I am extremely pleased to hear you had a splendid time in Earl's Court, especially as this is your first visit post COVID lockdown. I will pass forward the warm comments to the rest of the team. We hope to welcome you back again in the near distant future. Kind Regards, Will Mbwanda, Guest Service Manager