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Reviews of OYO The Arch, Wembly Stadium

3 out of 5
OYO The Arch, Wembly Stadium
324 Harrow Road, Wembley, England

Reviews

7.2

Good

Rating 10 - Excellent. 95 out of 407 reviews" "
Rating 8 - Good. 150 out of 407 reviews" "
Rating 6 - Okay. 75 out of 407 reviews" "
Rating 4 - Poor. 40 out of 407 reviews" "
Rating 2 - Terrible. 47 out of 407 reviews" "

8.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room and bathroom were clean, but bathroom smelt of damp. TV didn’t work. No tea and coffee making facilities.
Stayed 1 night in Apr 2024

2/10 Terrible

RAVICHANDRA

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed only 5 hours and no water for shower also. I demand my money to be returned
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value property with good transport links

8/10 Good

Harry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value room, clean and comfortable.
Stayed 4 nights in Jan 2024

6/10 Okay

Dylan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs
The hotel and staff where nice. But unfortunately the beds was not clean. As i got bitten by bed bugs. And ended spending tye next day at A &E as i had a reaction and my face swelled up. Did inform the staff there was apologies and the moved me to another room. But i ended up checking out 1 day early as the room i got moved to. When looking at bed sheets i could see someone else hair
Stayed 3 nights in Jan 2024

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

4/10 Poor

Philip

Stayed 1 night in Jan 2024

6/10 Okay

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Decent
Overall good, mainly two issues. Firstly, I booked my stay on Friday which unfortunately coincided with DJ night, therefore, couldn’t get a sleep till late as the music was loud and speakers vibrations rippled through the room. Second no fridge in the room.
Stayed 1 night in Dec 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
No one available at check in. Only one key to the room given despite 2 of us staying. This hotel doesn't offer breakfast. Issue with the thermostat in the shower. Really clean room. Very comfortbale beds. Minor issues with shower and lack of pillows dealt with very promptly and with no fuss. Very close to wembley and facilities. Would stay again, just advise anyone who wishes to stay to plan ahead for breakfast.
Stayed 3 nights in Dec 2023

6/10 Okay

PARULBEN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything Okk but the problem is that if you need anything For anything you want nobody is there. There is no shampoo or no extra facilities there as per the price excellent but they need to improve as well the room facilities
Stayed 2 nights in Dec 2023

8/10 Good

Anne Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was apprehensive on the approach as the area looked run down. However the property was surrounded by a well kept gated area. It was clean and the room was adequate for a over night stop after a show at the OVO, which was very walkable. There are no tea and coffee facilities in the room but there is a 24hr station at the reception for tea and coffee. It was unclear if the water in the room was drinkable so we opted to get some bottled water. The bathroom was very clean. I would definitely book again and recommend
Stayed 1 night in Nov 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 15 minutes walk to tube .clean but basic facilities red hot shower .lovely bar area serving late with late with a disco of
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas, St Albans

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Basic but good accommodation above a pub a stones throw from Wembley Stadium. Room was warm, bed comfortable and all clean. Lovely big TV in the room but no kettle or hairdryer. However hot / cold water and tea coffee making facilities in communal area. Being above a pub I imagine it could be noisy on a Friday night / weekend but I stayed mid week and it was pleasantly quiet. Overall better than I expected and I would stay there again.
Stayed 2 nights in Nov 2023

6/10 Okay

Oliver gw

Liked: Property conditions & facilities
Nice place
It was perfect for Wembley stadium, i would say that Wembley park was a bit closer than Wembley Central, the room eas perfect for one person and the bathroom was exceptional 👌, yes there was load mudic but it does say music till 1pm
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Anna-Marie

Stayed 1 night in Nov 2023

8/10 Good

Adele

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good location to wembley park, room was comfy and clean, bathroom was nice and bar below was fun and friendly to visit after the concert- would recommend as a base
Stayed 1 night in Nov 2023

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here to avoid travelling back after the football, no complaints. It can be noisy but it's nothing unexpected for a pub/hotel. It was a Tuesday night and the music didn't go on late. Great location of using Wembley Stadium, Arena or LDO shopping
Stayed 1 night in Oct 2023
Response from Joey on 6 Nov 2023
Hi Emma, That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Joey

10/10 Excellent

Vincent

Business traveller, Travelled with partner
The room is a good size as is the bathroom. Looks new. Very comfortable. All good - one point for improvement. Put a large OYO sign outside, where it can be seen. Thank you.
Stayed 1 night in Oct 2023
Response from Joey on 6 Nov 2023
Hi, Vincent! We are elated to know that you liked our services. Regards, Joey

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here.
The area around the hotel is not safe. While there is security, there were multiple drug deals happening in the outdoor restaurant. The staff had to push and force locals outside the gated area. It’s a poor area which is unsafe. When we asked for a refund, we were told the manager was ‘partying” and unavailable.
Stayed 3 nights in Sep 2023
Response from Tim on 6 Nov 2023
Apologies for the problems you had faced, Christina! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Jennifer

Business traveller
Disliked: Staff & service
Extremely disgusting
Stayed 1 night in Sep 2023
Response from Barbara on 6 Nov 2023
Hi, Jennifer! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff that work here were extremely kind and helpful and there are great places to eat near by that you can easily walk to! They even offered to help me take my luggage up and down the stairs! Highly recommend!
Stayed 4 nights in Sep 2023

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very comfortable room great powerful shower. Very convenient for stadium. Staff very friendly and helpful
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept 2023
Thank you for rating us with such awesome words, Michelle! We will strive to keep up with your expectations always. Regards, Ava

6/10 Okay

Victoria

Liked: Cleanliness, property conditions & facilities
Honest review
We arrived on a Friday, the music downstairs went on until 1.00am, there was no way to block it out unfortunately, so it was hard to sleep. The TV in the room had no signal, so we had to use our phones to watch anything. There was only 2 fairly flat pillows. No one was at reception, so we couldn’t request any more pillows or ask about the tv. Excellent place for the stadium, pub downstairs and restaurant were top notch and the downstairs staff were very polite. Could do with access to a hairdryer. Spotlessly clean
Stayed 2 nights in Aug 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent venue
Stayed 2 nights in Aug 2023

4/10 Poor

HEMA

Stayed 1 night in Aug 2023

10/10 Excellent

olusola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly decent for the low price I paid! Pleasantly surprised indeed. Will definitely visit again!
Stayed 1 night in Aug 2023

10/10 Excellent

Sam

Stayed 1 night in Jul 2023

8/10 Good

Nisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and excellent helpful staff. Will stay again. Only negative is it doesn’t have any elevators.
Stayed 1 night in Jun 2023
Response from Barbara on 15 Jul 2023
Hi, Nisha! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Barbara

8/10 Good

Claire

Liked: Cleanliness, property conditions & facilities
No one was at reception when I arrived and I waited for 20 minutes then had to go find someone in the pub downstairs as I arrived at 3.15 and needed to get ready for an event at the stadium.
Stayed 1 night in Jul 2023
Response from Barbara on 15 Jul 2023
Thanks for your kind and lovely words, Claire! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara

8/10 Good

Peggy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
The hotel is better than you would expect for the price. It’s really clean and good modern decor. The main thing is it’s above a bar and there is music on a Friday night. I wanted to have quiet so I was kindly upgraded for free to a better room which was a bit further from the bar. No kettle in the rooms tho - you have to go to reception to use the water machine there.
Stayed 1 night in Jun 2023
Response from Barbara on 15 Jul 2023
Hi, Peggy! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara

8/10 Good

Alireza

Liked: Cleanliness, staff & service
Noisy
Stayed 3 nights in Jun 2023
Response from Barbara on 15 Jul 2023
Thank you for rating us with such awesome words, Alireza! We will strive to keep up with your expectations every time. Regards, Barbara

2/10 Terrible

Vincent

Stayed 1 night in Jun 2023
Response from Noah on 15 Jul 2023
Hi, Vincent! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah

2/10 Terrible

Jayne

Stayed 1 night in Jun 2023
Response from Dewi on 15 Jul 2023
Hey, Jayne! Thanks for notifying us and we do regret the hassle faced. Your feedback will help us in handling future guests more diligently. Request you to treat this as an exception and we will look forward to serving you better. Have a wonderful day! Regards, Dewi

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, bright room, great value
Stayed 1 night in May 2023
Response from Lisa on 3 Jun 2023
Heartfelt gratitude for sharing this, Lisa! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Lisa

10/10 Excellent

Pamela

Stayed 1 night in May 2023
Response from Barbara on 15 Jul 2023
We are happy to see you liked the stay, Pamela! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Barbara

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had to quickly find a hotel for the night when most of London was booked. Our flight was late and we missed a connecting flight. It was further from London (expensive taxi rides)than we wanted but they had a room. Had to get back to the airport, so we left at 5 in the morning. The shower water was really hot. Minimal accommodations but the price was right for a very short stay. Attendents were great!
Stayed 1 night in May 2023
Response from Ava on 31 May 2023
Hi Nancy! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Lisa

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ava on 18 May 2023
Hey, Robin! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
If COVID was not a thing it would of been ok
Customer service was welcoming, but that was the highest point. The bed felt uncomfortable, bedframe was sticking, the hygiene was don't enough a thing. It felt like the bed sheets (which had a plastic tag thing on the inside) and towels things updated from the previous guest but then the towels were looking quite tired. I would attach photos but it doesn't seem to let me upload
Stayed 1 night in Apr 2023
Response from Ammy on 19 Apr 2023
Apologies for the problems you had faced, William! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

10/10 Excellent

Jeremy

Liked: Cleanliness
Stayed 1 night in Apr 2023
Response from Ammy on 10 May 2023
Hi, Jeremy! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 Okay

Tina

Travelled with group
Liked: Cleanliness, staff & service
Great location for Wembley. Over a pub , we were lucky as it was fairly quiet , though probably on disco nights it could be noisy as window opened as room so hot! Bed was very hard and only one thin pillow. Tea/ coffee facilities in corridor. Newly decorated.
Stayed 1 night in Apr 2023
Response from Eva on 6 Apr 2023
Thank you for your valuable feedback, Tina! As per the feedback, it seems that you are not satisfied with our services. Be assured, we will strive to make your stay pleasant whenever you revisit us next time in the future. Have a great day! Regards, Eva

2/10 Terrible

NEAL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was given a room that was opposite room that had some kind of machinery apparently to do with a boiler that was going on and off constantly all night without any pause. Hotel could do nothing about it even when I said the room was not fit for purpose. Total waste of money.
Response from Lisa on 1 Apr 2023
We are sorry to disappoint you, Neal! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Lisa

10/10 Excellent

Megan

Stayed 1 night in Mar 2023
Response from Ammy on 23 Mar 2023
Hi, Megan! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Good

Rachael

Stayed 1 night in Feb 2023
Response from Lisa on 7 Mar 2023
Thanks for rating us superbly, Rachael! Glad to know that you loved our services :) Regards, Lisa

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 2 nights with my partner for a gig and the arena was a grate stay friendly staff
Response from Ava on 2 Mar 2023
Great to hear this, Natasha! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ava

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Ammy on 23 Mar 2023
Thanks for the positive rating, Jasmine! Hope to welcome you again soon. Regards, Noah.

8/10 Good

CP

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Eva on 4 Jan 2023
Hey, Guest! Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Eva

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel very convenient for wembley arena or stadium. Cant fault it apart from dont have room 4 or 5 as opposite the room there was some mechanical machine that was noisy all night. Would use again though if in the area for a concert again.
Stayed 1 night in Dec 2022
Response from Ava on 22 Dec 2022
Hi, Chris! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Ava

4/10 Poor

Henrietta

Stayed 1 night in Dec 2022
Response from Ava on 22 Dec 2022
Hi, Henrietta! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

2/10 Terrible

Ray

Disliked: Staff & service
Inflexible . Poor customer service.
Stayed 1 night in Nov 2022
Response from Ammy on 1 Dec 2022
Hi, Ray! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim