4/10 Poor
Shelby
Travelled with partner
6 May 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Many thoughts on this hotel... I booked this specifically because of the beautiful pictures I saw online for their junior suites. Understanding that there was variance between some suites, I was not naïve to the notion to get my heart set on any one suite; that said, the junior suite that we paid for was a complete let down. Not only was it dated and drab, but quite literally dirty and hazardous. Within the first few moments of being in our room, we noticed cobwebs on the light fixture above the bed, and discovered used tea bags and open sugar packets in the ice bucket. The couch in the room had terribly sunken-in cushions, and there were nix and marks all over the walls. Not only this, my husband went to take a shower and the shower head fell off, nearly missing his foot. We went to the front desk to request if we could be moved, but the front desk staff offered little solution. One young lady was very helpful in trying to understand our disappointment, but the response was lackluster. That said, the morning staff did work to get us into a proper suite the next day; however, it was a let down knowing our time in London had to be split between our plans and moving rooms. The second room was absolutely stunning, and actually clean this time, but our first day was a let down. They did end up giving us a refund, but it only (strangely) resulted in a refund of $38, despite the inconvenience and hazard we faced. Best of luck if you book, but be prepared for the room you get.
Shelby
Stayed 2 nights in Apr 2024