Exterior

Reviews of Point A Hotel - London, Canary Wharf

3 out of 5
Point A Hotel - London, Canary Wharf
1B Hertsmere Road West, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 538 out of 1006 reviews" "
Rating 8 - Good. 346 out of 1006 reviews" "
Rating 6 - Okay. 70 out of 1006 reviews" "
Rating 4 - Poor. 27 out of 1006 reviews" "
Rating 2 - Terrible. 25 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a bit tucked away and was initially a bit difficult to find as my google maps kept spinning direction, possibly due to the environment. Staff were pleasant and friendly. Room was spacious and very clean. I liked the lighting options along with heating and air conditioning. An affordable place to stay in canary wharf. No dining but did offer coffee, crisps & snacks. We got back after 11pm and all the restaurants were closed so if you're peckish, eat beforehand or it's a delivery service. Clean, comfortable and did the job for us. Thanks for having us :-)
Stayed 1 night in Apr 2024
Response from Olivia on 27 Apr 2024
Dear Mark, Thank you for taking the time to write such a kind review about your stay with us. We are happy to hear you enjoyed how spacious and clean the room was. We hope to welcome you back soon for another lovely stay. Kind regards,

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jennifer on 27 Apr 2024
Hello HannahThank you for taking your valuable time to share your experience at Point A Canary Wharf.We are happy you had a lovely stay with us.It was our pleasure to host you. We hope to welcome you back in the future!Kind Regards,Jennifer

10/10 Excellent

Liam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the London Marathon,my wife was spectating and was able to see me a few times around Canary Wharf. The room was clean and modern and the staff were very friendly and helpful
Stayed 3 nights in Apr 2024
Response from Beatriz on 23 Apr 2024
Hello Liam, Thank you for your kind review. We are happy to hear you enjoyed our location and its amenities. Also, we appreciate your kind comments about our team.We look forward to welcoming you back to our Point A hotel.Kind Regards,

10/10 Excellent

Vina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dhiovana on 7 Apr 2024
Hello Vina,Thank you for leaving us a review. We hope to welcome you back in the future!Kind Regards,Dhiovana

8/10 Good

Chef

Liked: Cleanliness, staff & service
It would be great if there is a kettle and some amenities for the prices.
Stayed 1 night in Apr 2024
Response from Dhiovana on 3 Apr 2024
Hello Chef,Thank you for leaving us a review. Unfortunately, because our rooms are compact, there is no kettle inside, but you can always have free hot water for your tea or a cup of coffee at the reception, which is open 24 hours. We hope to welcome you back in the future!Kind Regards,Dhiovana

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 2 nights in Mar 2024
Response from Beatriz on 1 Apr 2024
Hello Luis,Thank you for taking the time to leave such a good review. We hope to welcome you back soon. Kind regards,

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, staff & service
Tiny room but very clean and the bed was very comfortable
Stayed 1 night in Mar 2024
Response from Jennifer on 30 Mar 2024
Hello Susan Thank you for taking the time to leave us a review. We're thrilled to hear that you found our rooms clean and comfortable. Our rooms are advertised as cozy and compacted whilst also providing all your essential needs for a comfortable stay in London. We are looking forward to hosting you in the future.

10/10 Excellent

MIKE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Liseth on 31 Mar 2024
Thank you for taking your precious time to leave us impressive feedback. We are extremely glad to hear that you enjoyed your stay with us. Our hotel is located in one of the greatest financial hubs in the UK which allows our guests to succeed in their stay with us. Our hotel is also well privileged for its excellent communication with restaurants, transportation, and shopping mall. We highly appreciate your feedback and mentioning our staff's name. We apologize for the kettle. We eagerly look forward to welcoming you back to a small boutique hotel with a big heart.Best regards,Liseth

10/10 Excellent

sherubin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Liseth on 31 Mar 2024
Thank you so much for taking the time to leave us a review.We are delighted to know you had a pleasant stay with us. it was our pleasure to have you as a guest.It is great to know our staff made you feel welcome. We hope to welcome you back in the future again.Kind Regards,Liseth

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Beatriz on 23 Mar 2024
Hello Stefan,Thank you for taking the time to leave such a good review. We hope to welcome you back soon. Kind regards,

10/10 Excellent

Clemens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Beatriz on 14 Mar 2024
Hello Clemens,Thank you for taking the time to leave such a good review. We hope to welcome you back soon. Kind regards,

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are lovely and the room was clean and nicely done. The area felt safe, well-lit and enough people about. Very close to a few tube stations to make getting about easy.
Stayed 4 nights in Mar 2024
Response from Giselle on 12 Mar 2024
Dear Emily,Thanks for leaving us your review.We love to hear you had a great time during your stay.Our location in Canary Wharf is perfect, we are a few minutes away from 3 different lines of tube stations and also, there is so much to do around here.We hope to welcome you back anytime soon.

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything we needed, tv worked great, check in & out was simple and easy. Soap in the bathroom smelt awful so I’d recommend taking your own shower gel etc like we did but I guess it’s a matter of personal preference and not necessarily a negative.
Stayed 3 nights in Mar 2024
Response from Giselle on 12 Mar 2024
Dear Beth,Thanks for your review. We love to hear you had a good time during your stay.Kind regards,

6/10 Okay

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jennifer on 14 Mar 2024
Hello GlennThank you for taking the time to leave us a review. We appreciate your feedback and hope you enjoyed your stay with us. Hosting you was a pleasure, we hope to see you again soon.Kind regards,Jennifer

6/10 Okay

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There are 2 buildings for this hotel, we were given a room in the building that doesn't have a reception or any staff. Felt a bit weird as someone was trying to get in the main door by banging on it and the staff didn't even know until I told them, so security isn't great. Rooms are quite small but they are quiet and comfortable.
Stayed 1 night in Mar 2024
Response from Olivia on 9 Mar 2024
Dear Emily, Thank you for taking the time to write us feedback on your stay with us. We are happy to hear you enjoyed how quiet and comfortable the rooms were. We have two buildings, both are secured by locked doors that only have access either by staff control or key cards (guests) and are monitored by CCTV and constant staff patrols. In our second building, we have an intercom as well, where staff can communicate to guests if they are at the door, so we are sorry that someone was knocking instead of ringing in and that disturbed your rest. We hope to welcome you back soon. Kind regards,

10/10 Excellent

Sunil

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Jennifer on 4 Mar 2024
Hello Sunil, We sincerely appreciate your wonderful review! It brings us joy to hear that your stay with us was enjoyable. It was a pleasure hosting you, and we eagerly look forward to the opportunity of welcoming you back soon. Kind regards, Jennifer

4/10 Poor

Ralph Renso

Liked: Cleanliness, property conditions & facilities
Pros close to the Elizabeth rail line, and 30mins to main attaction London Eye area. Easy access going to the airport since the train line is connected to the airport The room is clean Cons Not quiet. The door is thin anyone can hear your business VERY Clearly. I am not sure if its worth the price 😅 I didnt like the fact that the door requires card 10pm after.
Stayed 2 nights in Feb 2024
Response from Beatriz on 20 Feb 2024
Hello Ralph,Thank you for leaving us a review.Your feedback is very valuable to us as it helps to improve the services we provide. Our hotel is located in the financial district of London which makes your stay attractive. We sincerely apologize for any inconvenience you faced during your stay. We hope to see you at Point A Hotel Canary Wharf again soon! Kind regards,Beatriz

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Olivia on 19 Feb 2024
Dear Tim, Thank you for taking the time to review your stay. We are happy you enjoyed your time with us, and we hope to welcome you back soon.Kind regards,

6/10 Okay

Francesca

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was adequate- decent double bed and ensuite shower room. The location is great, feels safe and close to transport. However, the cleanliness was not good: stain on bed sheets, grit in shower and food on surfaces. As we entered the room there was an overwhelming smell of damp. We had to keep the window open overnight. Unfortunately we needed to leave soon after checking in and returned late at night, so didn't have a chance to report this. I therefore cannot comment on how the team would have dealt with this and thus have not rated this as low as I would have, as there was not a chance for it to be rectified.
Stayed 1 night in Feb 2024
Response from Beatriz on 16 Feb 2024
Hello Francesca,Thank you for taking the time to leave us a review. We apologize for this inconvenience you faced during your stay. Your feedback is very valuable to us as it helps to improve the room's cleanliness and the service we provide. We are much looking forward to being able to welcome you back. Kind Regards,Beatriz

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Beatriz on 16 Feb 2024
Hello James,Thank you for leaving a positive review. We hope to welcome you back soon for an even better stay.Kind Regards,Beatriz

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel & staff. Great location for the tube to the 02! Would stay again!
Stayed 1 night in Feb 2024
Response from Beatriz on 15 Feb 2024
Hello Carol,Thank you for your kind review. It is lovely to know that you had a great stay. We truly appreciate your kind words regarding our service and staff.We hope to welcome you back. Kind regards, Beatriz

8/10 Good

Tiara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really good for its price but very small for 2 people
Stayed 2 nights in Feb 2024
Response from Beatriz on 11 Feb 2024
Hello Tiara,Thank you for leaving us a kind review.We are grateful for your compliments regarding our service. We always do our best for our guests to have a lovely experience. We are much looking forward to being able to welcome you back soon. Kind Regards,Beatriz

10/10 Excellent

Peter

Stayed 2 nights in Jan 2024
Response from Beatriz on 8 Feb 2024
Hello Peter,Thank you for leaving a review.We hope to welcome you again soon. Kind Regards,Beatriz

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely stay here again! Perfect, lovely staff.
Stayed 1 night in Feb 2024
Response from Dhiovana on 6 Feb 2024
Good morning Wendy,Thank you very much for such a kind review. We are looking forward to having you as a guest again. Have a lovely week!Kind Regards,Dhiovana

8/10 Good

Warren

Stayed 1 night in Jan 2024
Response from Olivia on 2 Feb 2024
Dear Warren, Thank you for your lovely review. We hope to welcome you back soon.Kind regards,

8/10 Good

Ennestina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, decorated room on request, property in a good location easy to get to everywhere. Rooms are not soundproof
Stayed 1 night in Jan 2024
Response from Beatriz on 1 Feb 2024
Hello Ennestina,Thank you for taking the time to leave us a review.We highly appreciate your feedback and mentioning our services and location. We are doing our best for our guests to have a lovely experience. Kind Regards,Beatriz

10/10 Excellent

Winyfred

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is nice but the rooms are quite small.
Stayed 1 night in Jan 2024
Response from Jennifer on 28 Jan 2024
Hello WinyfredThank you for taking the time to leave us a review. We are thrilled that you enjoyed your stay with us. Our rooms do tend to be on a smaller scale but they offer everything you need for a good night's sleep. Hosting was a pleasure. We hope to see you again soon.Kind regards,Jennifer

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
The hotel is in a very convenient location for exploring Canary Wharf and offers excellent value for money. The room is clean and comfortable and good for a 1-night stay.
Stayed 1 night in Jan 2024
Response from Liseth on 27 Jan 2024
Hello Anonymous,Thank you for taking the time to leave us a review. We are glad that you have enjoyed your stay with us. We loved to see that our guests really enjoyed our area and they also noticed how convenience is from Central London. Thank you for also noticing the hard work of our housekeeping, they always work hard to make sure our guests are satisfied with the conditions of our rooms.We hope to welcome you again!Kind regards,Liseth

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and different
Very nice. Turned up to one block you see on bookings etc, to be told we were were staying in the one opposite. Now this looked like a run down old home. Do not judge a book by its cover. Inside is all fresh and modern. No noise from road, pub or other guests. Leds lights inside. Only issue we had was room was freezing wben we turned up and the little over door heater took forever to heat it up. No heating in bathroom either.
Stayed 1 night in Jan 2024
Response from Dhiovana on 27 Jan 2024
Good morning Michelle,Thank you for taking the time to share your feedback. We are glad that you had a good stay. We have two different buildings but both are modern and have everything necessary for a good stay. I'm sorry to hear that you had an issue with the heater, we will take note of that to ensure that this doesn't happen again. We hope to see you again soon!Kind Regards,

10/10 Excellent

Michael, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here a few time. Is what it is. Very clean and friendly. The set up is good and close to DLR.
Stayed 2 nights in Dec 2023
Response from Jennifer on 26 Jan 2024
Hello Michael Thank you for taking the time to leave us a review! We are thrilled that you enjoyed your stay with us. The hotel sits in the heart of Docklands, in a peaceful spot, a short walk from Canary Wharf and the Isle of Dogs. We are surrounded by various transport links which can be very practical. We are glad that you made the most of it. Hosting was a pleasure, we hope to see you again soon.Kind regards,Jennifer

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A reasonably priced hotel near the 02 arena.
Excellent location. We had a concert at the 02 ( one tube station away. Easy to get to central London. Small room But perfect for what we needed. It was very clean, towels and hair dryer provided. No breakfast but Wetherspoons was across the road. The area is quite vibrant. Good range of shops and we saw the winter lights festival.
Stayed 2 nights in Jan 2024
Response from liseth on 25 Jan 2024
Hello Nigel,Thank you for taking the time to leave us a review. We are glad that you have enjoyed your stay with us. Our hotel location is perfect as we have a couple of stations near our hotels that will help you to connect to London.We hope to see you again! kind regards,

8/10 Good

SUSANNAH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a short stay (1-2 nights), or if you're intending to be out a lot. Room was small (about a foot of space around the bed. Shower room was clean and well appointed. Hairdryer, TV all OK. Good price, for the area.
Stayed 1 night in Jan 2024
Response from Dhiovana on 23 Jan 2024
Hello Susannah,Thank you for taking the time to share your feedback with us. The hotel sits in the heart of Docklands, in a peaceful spot, a short walk from Canary Wharf, and plenty of activities around, entertainment, restaurants, transport links, and shopping. While our rooms may be on the smaller side, they are designed to provide everything necessary for a restful night's sleep. We hope to welcome you back here in the future.Have a lovely day!Kind Regards,

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dhiovana on 23 Jan 2024
Hello Paul,Thank you very much for your review.We hope to see you here again!Kind Regards,

10/10 Excellent

patrick

Stayed 1 night in Jan 2024
Response from Dhiovana on 23 Jan 2024
Hello Patrick,Thank you very much for leaving us a review.We hope to welcome you back in the future!Kind Regards,

8/10 Good

Wanessa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for business travelers
Response from Anna on 22 Jan 2024
Hello Wanessa,Thank you for staying with us and we hope to welcome you back soon.Kind Regards,

10/10 Excellent

Rusty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All You Need
Comfortable, cozy, functional and exceptionally clean room in a convenient location. Price was fair for the style and service of the hotel. Easy to grab a coffee and snack from the front desk or there's a great little diner next door for a filling breakfast. Would highly recommend whether you're visiting London, on business, or catching a concert at the O2.
Stayed 3 nights in Jan 2024
Response from Jennifer on 23 Jan 2024
Hello, Rusty!Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our rooms comfortable, cozy, and exceptionally clean. It's fantastic to know that you appreciated the functionality and convenience of our location. It's wonderful to hear that our location worked well for your needs, whether you were visiting London, on a business trip, or catching a concert at the O2.We look forward to welcoming you back for another excellent stay!

10/10 Excellent

Mustafa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Good accomodation with fantastic location and good price
Stayed 2 nights in Jan 2024
Response from liseth on 25 Jan 2024
Hello Mustafa,Thank you for taking the time to leave us this nice review. We are glad to hear that you enjoyed your stay with us and that you have enjoyed the location of our hotel.We hope to see you again!Kind regards,Liseth

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from paul on 21 Jan 2024
Dear Guest,Thank you for taking your valuable time to leave us lovely feedback. We are glad to hear that you enjoyed staying with us. We aim to provide the best services to our guests. Indeed, Our hotel is well-privileged for its excellent location, walking distance transportation, restaurants, and attractive shopping. we highly appreciate your feedback.We eagerly look forward to welcoming you back to our point hotel. Best regardsPaul

10/10 Excellent

Lee, Simi Valley

Liked: Cleanliness, staff & service, property conditions & facilities
great location, clean, and awesome team at reception!
Stayed 4 nights in Jan 2024
Response from paul on 21 Jan 2024
Dear Guest,Thanks for leaving us such an amazing review.We aim to provide the best services to our guests. Indeed, Our hotel is well-privileged for its excellent location, walking distance transportation, restaurants, and attractive shopping. we highly appreciate your feedback.We eagerly look forward to welcoming you back to our point hotel. Best regardsPaul

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dhiovana on 23 Jan 2024
Hello,Thank you for leaving us a review. Have a great day!Kind Regards,

10/10 Excellent

Stephen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dhiovana on 23 Jan 2024
Hi Stephen,Thank you for your review. Have a lovely day!Kind Regards,

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Will definitely stay again
Helpful staff, great location, clean, will definitely stay again. Had a nice room overlooking the Wharf.
Stayed 2 nights in Jan 2024
Response from Anna on 14 Jan 2024
Hello Hannah,Thank you for staying with us. It was a pleasure to have you as our guest.We hope to welcome you back again.Kind Regards,

10/10 Excellent

Neil

Stayed 1 night in Jan 2024
Response from Anna on 14 Jan 2024
Hello Neil,Thank you for staying with us. It was a pleasure to have you as our guest.We hope to welcome you back again.Kind Regards,

10/10 Excellent

Dannii

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Anna on 14 Jan 2024
Hello Dannii,Thank you for taking the time to leave us a review. it was a pleasure to have you as our guest.We hope to welcome you back in the future again.Kind Regards,

10/10 Excellent

Ankush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Anna on 14 Jan 2024
Hello Ankush,Thank you for taking the time to leave us a review. it was a pleasure to have you as our guest.We hope to welcome you back in the future again.Kind Regards,

10/10 Excellent

ali

Liked: Cleanliness, staff & service, property conditions & facilities
your room is very nice your staff is very nice And my prayer for the staff, my prayer for the owner, may you all be promoted in this new year
Stayed 3 nights in Jan 2024
Response from Anna on 14 Jan 2024
Hello Ali,Thank you for taking the time to leave us a review. it was a pleasure to have you as our guest.We hope to welcome you back in the future again.Kind Regards,

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great place for a short stay, has everything you need. Good location.
Stayed 1 night in Dec 2023
Response from Dhiovana on 4 Jan 2024
Thank you for leaving us such a lovely review. We hope to welcome you back in the future. Have a lovely day! Kind Regards,Dhiovana

8/10 Good

rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dhiovana on 4 Jan 2024
Thank you for leaving us a review. We hope to welcome you back in the future. Have a lovely day! Kind Regards,Dhiovana

6/10 Okay

Aashish

Travelled with family
Disliked: Room comfort
Basic Hotel
If you want a place that gives you basic shelter and a bed then this is the no frills experience you are looking for.
Stayed 2 nights in Dec 2023

8/10 Good

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s was okay
It’s was perfect , but I thought our towels will be charge but it wasn’t.
Stayed 2 nights in Dec 2023
Response from Jennifer on 4 Jan 2024
Hello DavidThank you for taking the time to leave us a review. We are thrilled that you enjoyed your stay with us. Our reception is at your service 24/7, and should you require any assistance, please don't hesitate to reach out. It was a pleasure to host you, we hope to see you again soon.Kind regardsJennifer