Single bed in a shared dormitory
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Reviews of Smart Russell Square Hostel

2 out of 5
Smart Russell Square Hostel
71-72 Guilford Street, London, England

Reviews

6.4
Rating 10 - Excellent. 50 out of 404 reviews" "
Rating 8 - Good. 121 out of 404 reviews" "
Rating 6 - Okay. 132 out of 404 reviews" "
Rating 4 - Poor. 53 out of 404 reviews" "
Rating 2 - Terrible. 48 out of 404 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Zhongyi

Stayed 1 night in Mar 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Nanako

Stayed 1 night in Sep 2023

6/10 Okay

Nancy, Leipzig

Travelled with family
Liked: Cleanliness, staff & service
Great location.
Stayed 2 nights in Apr 2023

6/10 Okay

Dinesh Bhaurao

Disliked: Staff & service, property conditions & facilities
Beds are too congested and small. reception guy will not let you seat in reception area unless you check-in.. found so rude behaviour..

8/10 Good

Selina

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2022

8/10 Good

david

Stayed 1 night in Jun 2022

6/10 Okay

Ubonwan

Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a really nice hostel with good facilities. The bathrooms were really clean and the dorms were nice too.
Stayed 1 night in May 2022

6/10 Okay

Keren

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2022

6/10 Okay

Eric

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2021

10/10 Excellent

mohammed

Stayed 1 night in Nov 2021

4/10 Poor

Marie

Stayed 2 nights in Nov 2021

8/10 Good

Suzanne

Stayed 1 night in Nov 2021

10/10 Excellent

Levi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome just extremely boiling
Stayed 2 nights in Oct 2021

8/10 Good

Bradley

Travelled with group
Liked: Cleanliness, amenities
It's a Hostel, you get what you pay for. The free breakfast was a nice little surprise. The private room met the needs of us both, although basic.
Stayed 2 nights in Oct 2021

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in London
I was very impressed with my stay. The best feature (not seen elsewhere before) were the adjustable curtains to each bed! Great idea!
Stayed 2 nights in Aug 2021

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Mar 2021

2/10 Terrible

Lukasz

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2021

4/10 Poor

Jordan, Budapest

Travelled with family
Disliked: Staff & service
We booked a twin room (bunk bed) for just one night. Two main issues arose during our stay, the bed sizes and noise in the rooms. When we booked (on Expedia) at no point were we informed that the beds in this hotel are max 1.8 meters length. As someone 1.90, it was literally impossible to sleep comfortably, only with legs bent. During our stay, we also experienced intolerable noise levels in the room. I understand that this is a hostel, but the management’s tolerance of noise was irritating, to say the least. Between the hours 23:00-2:30, our room was filled with loud yelling and general party noises (running, music, etc.). It was loud enough to wake us multiple times, and prevent restful sleep. We also couldn’t tell whether it was in the hallway outside our room, or the floor above. Either way, it seems soundproofing is lacking. When we complained the next day, staff acknowledged the issue, but were not apologetic, and openly had a “So what?” attitude. Would not recommend booking here if you’re looking to sleep, despite the low prices.
Stayed 1 night in Feb 2020

6/10 Okay

S M

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019

8/10 Good

Minsoo

Stayed 1 night in Dec 2019

2/10 Terrible

Tiana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There are a lot of better hostels in London...
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No fresh air can be good for downstairs rooms and shower needs to upgrade
Stayed 7 nights in Dec 2019

8/10 Good

Chorlyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Attention at the front desk was amazing, had an issue when I got to my room and the smell was so bad i was about to puke (due the people in there) i was ready lo leave the place but the guy at the front desk was super kind and made sure i got another room i was happy with.
Stayed 2 nights in Dec 2019
Response from Smart Russell Square on 18 Dec 2019
Dear customer, Thank you for taking your time to write us such a nice review and rating the hostel so high. Please do not hesitate to follow our latest news and offers on our social networks. We hope we will see you again soon! Kind regards, SRS Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and easy stay
It was good enough for this price. I would stay again!
Stayed 1 night in Dec 2019

8/10 Good

Madison

Stayed 4 nights in Nov 2019

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
This is a very good location. It is right next to a train station and a shopping mall with a grocery store. It is also surrounded by some of the best museums in the world.....which are free at this time. There is also a large room on first floor to hang out and “recharge” both yourself and electronic devises. TV and kitchen available. This is a nice extra feature many hostels do not have. Great staff, helpful and hardworking. They went out of their way to help me out when I needed anything.
Stayed 14 nights in Oct 2019
Response from SRS Team on 26 Nov 2019
Dear Christine , Thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve our services. We are so glad you're happy with our hostel and services. See you next time! Kind regards, SRS Team

8/10 Good

Stephen

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2019
Response from Smart Russell Square on 7 Nov 2019
Hi Stephan, Thank you for taking your time to write us such a nice review and rating the hostel so high. Please do not hesitate to follow our latest news and offers on our social networks. We hope we will see you again soon! Kind regards, SRS Team

2/10 Terrible

Verified traveller

Stayed 4 nights in Oct 2019
Response from Smart Russell Square on 7 Nov 2019
We are sorry to read that you didn’t fully enjoy your stay. We have taken on board your comments and will work in order to improve our services. Kind Regards, SRS Team

6/10 Okay

Shuk Man

Stayed 14 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Privacy curtains to bunks are useful but each bunk would be better with its own small reading light. I was on the third floor and there is no lift.
Stayed 1 night in Oct 2019
Response from Smart Russell Square on 7 Nov 2019
Thank you for taking your time to write us a review. We are sorry to read that our hostel your stay didn’t live up to your expectations. We will take your valuable feedback into account and hopefully, if you decide to stay again with us, you will notice all the positive improvements. Kind Regards, SRS Team

2/10 Terrible

Dan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The bathroom is tiny and the lock system is flimsy.
Stayed 2 nights in Sep 2019
Response from Smart Russell Square on 7 Nov 2019
Hi Dan, Thank you for taking your time to write us a review. We are sorry to read that our hostel your stay didn’t live up to your expectations. We will take your valuable feedback into account and hopefully, if you decide to stay again with us, you will notice all the positive improvements. Kind Regards, SRS Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
One of the best hostels in london. Good location, clesn and modern
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outage of wifi
I used it before which gave me confidence t9 come again but it was boring this time due to wifi outage for all my stay.
Stayed 2 nights in Aug 2019

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A reasonably decent option
Your slightly better-than-average hostal that, outside of a bed curtain (for dormatory beds), will neither impress nor disappoint you. AC would've been nice, tho I wonder how important AC will be for the average traveler. I mean how often does a traveler land in London in the middle of a heatwave? Good location, friendly staff. I'd stay here again. But buyer be prepared to bring a little cash for that bath towels, shower soaps, and lockers are charged items.
Stayed 3 nights in Jul 2019
Response from SRS Team on 31 Jul 2019
Good afternoon, thank you for your review, we are glad that you enjoyed your stay and hope to see you soon. Kind regards,

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Water is push button amd only stays on for 2 seconds. Its really hot and hard to change it
Stayed 6 nights in Jul 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
There is no air shower and some of them no hot water or lights also rooms are messy Which bed is yours confuses no number Everything charges even lockers
Stayed 6 nights in Jul 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Staff could not do do enough for me. The room was fine. It was hot. I stayed in a female only room which allowed me to wear less in bed so it help cool down abit Breakfast was good for the cost. Would stay. Again
Stayed 1 night in Jul 2019

6/10 Okay

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked a disabled bed (low bunk) little did I know that it was on the third floor with no lift. Why on earth my booking was accepted I do not know. No information given to me about lockers and wifi. Brilliant place to stay otherwise.
Stayed 1 night in Jun 2019

4/10 Poor

Mohammed, singapore

extremely overcrowded and its super pricey for a bidget traveller. have to pay so much just get a locker, not worth it. i shouldve paid a little more to get a much more decent place. i would say that the one thing good about this spot is that its very close to the ST pancras international
Stayed 7 nights in Apr 2019

8/10 Good

Nitzia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hostal
El lugar es cómodo, cumple con la d unción de Solo ir a dormir, no está cerca de las atracciones turísticas Más importantes para ir caminando pero justo atrás hay una estación de tren
Stayed 3 nights in May 2019

10/10 Excellent

Janet, Scotland

Business traveller
Liked: Cleanliness, staff & service
You deleted what I wrote. The best hostel I have so far found. Compact (caravan style) en-suite shower room was v clean and useable. Not so easy to make up bed with supplied flat sheets but imminently practical.
Stayed 1 night in May 2019

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The common room is not to the best, the chairs is not comfortable.
Stayed 3 nights in Apr 2019