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We stay at The Lanesborough regularly when visiting London. This was our second Christmas stay and we have already booked for 2024 because this hotel is wonderful. The staff are all incredible and make you feel so special.
Another wonderful stay at the best hotel in London. Everything about The Lanesborough is top class. The minute you arrive you are treated like royalty. Cannot wait for our next visit in a few weeks.
Suzanne
Stayed 1 night in Oct 2023
6/10 Okay
Joao
Travelled with family
26 Sept 2023
Great service, excellent facilities but room didn’t match descriptions at confirmed reservation.
Promised Hide Park view and was given a wall in front of window. I could have saved approximately $500 if I knew a view would not be available.
My stay at the Lanesborough was wonderful. The concierge staff was very helpful and friendly. They went above and beyond my expectations. The same goes for the butler service which thoughtfully anticipated my needs. The hotel itself was beautiful and immaculate. Check in and check out was a pleasure. Overall, I felt right at home.
The Lanesborough is an exceptional hotel and having stayed at many 5 star hotels, including The Dorchester and The Ritz, this hotel tops them all. The hotel is immaculate and the staff welcome you as one of their family. Cannot wait to be back there next month.
We stayed for the Xmas period and had all our celebration meals in The Lanesborough Grill. Everything and everyone was fantastic, it has to be the best hotel in London. It certainly is a step up from The Dorchester, Ritz and Savoy.
It was so good we are already booking stays for 2023, including Xmas again.
This was our first stay at The Lanesborough although we have eaten here on several occasions. We can only say that this hotel makes The Ritz look 3 Stars. The rooms, staff and service were incredible and we cannot wait to be back for Xmas. We might even fit in an additional visit as it was so good.
Wow!!!! Not only is this place the most elegant and beautiful of all of London! The people here are what makes this stand above other 5 star hotels around. Everyone knows your name and greets you around each corner. They are so kind and you can tell they are genuinely glad you are staying at the establishment!!!
This is a great hotel for friendliness and service. We went as a couple and the initial check in and welcome was superb. Glen at check in was so user friendly and prepared to give you all the time you needed. Same for others at the door and on reception. Butler service is either your thing or not but it adds a certain something. However we did not use it that much. Great Spa and we were upgraded to a room with a view which was thoughtful. Nice Library bar for a drink in the evenings and good cocktails. Superbly maintained and plush/clean. You can't go wrong with this place but in this budget it is competing with some great hotels and whilst the service is tough to beat the room offering at others is better (space etc). It depends on what you want... Would I come again? yes definitely BUT it doesn't stop me wanting to look at other options as from certain perspectives they have the upper hand - price becomes key given the pros and cons
The staff are exceedingly friendly and eager to please. We were very well cared for during our stay.
Maria Michelle
Stayed 1 night in Nov 2021
2/10 Terrible
Verified traveller
31 Oct 2021
Disliked: Staff & service
paid upfront and cancelled by hotel at last minute
cancelled with less than 24 hours to check in despite having paid upfront almost 2 months earlier
moved to another hotel
another party wished to extend their stay
They found us a room in another hotel but no choice and no compensation offered
Very poor
Didn't expect anything less from an establishment like Lanesbourough. Whilst the interior might not be to everyones taste (think granny's living room in the 60s), however it suits the place and underneath all the flowery tapestry there are all the modern cons.
When it comes to service then it is the best, as it should be. However even places like this have not been left untouched by everything that is going on in the world. You don't stay in Lanesbourough when you are in a rush - so sit back, relax and let people do their work.
Dear Guest,
Thank you for the 5/5 rating for your recent stay with us.
It is delightful to receive such feedback and we look forward to seeing you again in the not too distant future.
Kind regards,
One of the best hotels in London. We took advantage of everything they had to offer. Visited the spa everyday, in-room breakfast was amazing (especially the truffle eggs), the concierge service recommend and arranged 2 of the finest restaurants in the city and spent the evening in the bar for cocktails. While we didn’t see them, staff said the royal family Ian usually in there a time least once a week. Wonderful hotel.
Room technology is goods. Bathrooms a little small
Anonymous
Stayed 2 nights in Sep 2019
Response from Andrew Booth on 3 Apr 2020
Dear Guest,
Thank you for taking the time to share your feedback with us.
The luxury of our hotel is that each room is individual in design and layout , even in the same room category.
Please do let us know next time you are planning on staying and we can allocate a room which is tailored to your preferences.
Thank you for staying with us and we look forward to welcoming you back in the near future.
Kind regards,
10/10 Excellent
Verified traveller
13 Sept 2019
Liked: Cleanliness, staff & service
friendly , professionel, situation ,
excellent . traditional
Verified traveller
Stayed 2 nights in Sep 2019
Response from Andrew Booth on 3 Apr 2020
Dear Guest,
It is fantastic to see that you found the hotel to be excellent and the team to be friendly and professional.
We really are a 'home away from home' so I know the team will be delighted to know that you felt this way.
We look forward to welcoming you back in the near future.
Kind regards,