Bar (on property)

Reviews of The Mad Hatter Hotel

3 out of 5
The Mad Hatter Hotel
3 - 7 Stamford Street, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 529 out of 1001 reviews" "
Rating 8 - Good. 395 out of 1001 reviews" "
Rating 6 - Okay. 58 out of 1001 reviews" "
Rating 4 - Poor. 11 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is unique and quaint. Comfortable, well-appointed rooms without street noise. A really delicious breakfast is included, with lots of options. The attached pub is great too.
Stayed 3 nights in Mar 2024

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. Breakfast and bar food wonderful. Price very good. Staff and service top notch. Bedrooms well equipped they just need some updating.
Stayed 3 nights in Feb 2024

10/10 Excellent

Hazel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Clean and affordable. Decor outdated.
Stayed 1 night in Dec 2023

10/10 Excellent

Jacqueline

Stayed 1 night in Dec 2023

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spot! Great service.
Stayed 3 nights in Dec 2023

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in great location
Great stay, great location, super friendly staff, bed was so comfortable
Stayed 1 night in Dec 2023

10/10 Excellent

floyd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place - great find!
The Mad Hatter was a great find - really nice characterful room, very friendly staff and good pub downstairs
Stayed 1 night in Dec 2023
Response from Delfina on 21 Dec 2023
Dear Floyd, Thank you for your feedback! We are glad to hear that you enjoyed your stay and we hope to see you again soon. Regards Delfina

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 2 night show break
To stay at the Mad Hatter Hotel is an experience. From seeing various pictures of Alice in Wonderland around the building to having a magnificent breakfast, with terrific customer service, together with a clean comfortable room was superb. It’s location is good for reaching central London as well as train and bus routes close by to reach those outer suburbs. Would definitely recommend.
Stayed 2 nights in Nov 2023
Response from Delfina on 21 Dec 2023
Dear Brian, Thank you for your feedback! We are glad to hear that you liked our location and facilities. We hope to see you again soon! Regards Delfina

8/10 Good

Tessa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fabio on 14 Dec 2023
Dear Tessa, Thank you for your rating! If there's anything specific that we could improve upon to turn your experience into a perfect five, please let us know. We're here to ensure your next stay with us exceeds expectations!Kind regards, Fabio

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central place to stay
Great place to stay, staff were great, food was good, room was excellent,. Close to Waterloo mainline station and Southwark underground, anywhere in London is easily reached
Stayed 2 nights in Dec 2023
Response from Fabio on 14 Dec 2023
Dear Peter, It's wonderful to hear you had a fantastic stay! We're thrilled that you found our staff great, enjoyed the food, and appreciated the excellent room. Our central location aims to provide easy access to London's key spots, and we're delighted this was convenient for your travels. Should your adventures bring you back to London, we'd love to welcome you again for another excellent experience!Kind regards, Fabio

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Fabio on 14 Dec 2023
Dear Stacie, Thank you for the top rating! We're delighted that you had a fantastic experience with us. If there's anything else we can do to maintain this level of satisfaction or enhance your future visits, please feel free to reach out. We look forward to your next stay!Kind regards, Fabio

8/10 Good

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location nearthe river with many major attractions within walking distance. Nice decor in the room with a good range of toiletries and great selection of teas and coffees, not to mention the goodies in the fridge. And the breakfast was excellent.
Stayed 3 nights in Nov 2023
Response from Delfina on 21 Dec 2023
Dear Sylvia, Thank you for your feedback! We are glad to hear that you enjoyed our breakfast and location. We hope to see you again! Regards Delfina

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovey location great rooms good breakfast
Stayed 2 nights in Nov 2023

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious (for London) - easy walk to Tube. Great breakfast included, lovely location for things to do within walking distance. Grocer just across street. Staff friendly and ready to help. A place with character.
Stayed 4 nights in Nov 2023

10/10 Excellent

Stef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Excellent stay staff very friendly and helpful rooms clean and well stocked with complimentary items Breakfast excellent with superb choice of buffet and hot options
Stayed 2 nights in Nov 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was to celebrate a birthday and perfect for seeing London
Stayed 3 nights in Nov 2023

10/10 Excellent

Ginni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Had a very comfortable stay! Room was spacious enough for London. The location is great, very close to tube. Their lift was out of service the day we arrived but it was fixed soon after. People at the front desk and the bar area (where breakfast is served) are very helpful! Special thanks to Luke for helping carry our luggage up to our room. The breakfast was good, they had hot food including some vegetarian options which was much appreciated. The breakfast was so much better than most mid range hotels I have stayed in the US. Overall a very good experience!
Stayed 2 nights in Nov 2023

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for tube and attractions. Good breakfast and friendly helpful staff. Only downside is that it is on a busy road junction, so without adequate soundproofing it is a little noisy. Overall very good and I would stay there again, but would request a room at the rear of the Hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Melissa

Travelled with family
Great beds, lots of little touches in the rooms such as a selection of teas and coffees and complimentary convenience items, good location, nice pub adjoining. Only complaint is that there was a birthday party in the pub for hours one evening, and it was too noisy to enjoy a drink. Overall, very good experience and we will recommend to others!
Stayed 2 nights in Nov 2023

10/10 Excellent

Katharine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect. We were staying in London for my son's graduation at the Royal Festival Hall so the location was great, just a 15 minute walk along the river. The staff were ever so friendly, and helpful and the room was very comfortable. There were some lovely touches, such as chocolates and posh coffee, bathrobes, and eye masks as well as toiletries. The pub/restaurant area downstairs was cosy and inviting, and the breakfast good with plenty of choice. We will come back as soon as we have an excuse to do so!
Stayed 1 night in Oct 2023
Response from Fabio on 14 Dec 2023
Dear Katherine,Congratulations to your son on his graduation! We're thrilled to have been a part of such a special occasion for your family. It's fantastic that our location and amenities suited your needs, and we're delighted you enjoyed the cozy pub atmosphere and breakfast options. Whenever you find a reason to return, we'd be more than happy to welcome you back for another comfortable and memorable stay!Kind regards, Fabio

8/10 Good

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Ok but not worth the price
Room was small for the price. Windows poorly insulated so lots of noise. Curtains not blackout so light intruded from early morning. Errors on check in meant I was held up for a long time on check out.
Stayed 1 night in Nov 2023

8/10 Good

Belinda, Burnaby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, breakfast was delicious!
Stayed 2 nights in Nov 2023

8/10 Good

Joanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Frances

Stayed 1 night in Oct 2023

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for price. Quiet old English hotel. Food good in restaurant, Included breakfast. Bed comfortable, quiet room. Staff nice, polite, helpful. Would stay again. Good location. Walkable to everything.
Stayed 2 nights in Oct 2023

10/10 Excellent

c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Kay

Stayed 1 night in Oct 2023

10/10 Excellent

Nicola

Stayed 1 night in Oct 2023

10/10 Excellent

Craig, Christchurch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again!
Enjoyable and comfortable stay with no issues. Friendly staff, good location and complementary breakfast which was very tasty.
Stayed 2 nights in Oct 2023

8/10 Good

Raffaella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely, cheerful place to stay. Good location and friendly staff made the stay memorable.
Stayed 2 nights in Oct 2023

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You have to stay here!!
Incedibile!! We were welcomed warmly by Samuel who was so kind, friendly and outgoing. We arrived a little early and had a drink and bite to eat at the pub attached. When our room was ready Samuel came and let us know. Our room was a good size plenty of space for 2 people. The bed was very comfortable and the decor was nice. The bathroom was big with a huge tub/shower. The amenities were way more than we expected for a 3 star hotel. Robes, bottled water, toothbrush/toothpaste, shaving kit and more. All soaps, shampoos were Bee Kind brand and smelled Amazing. The fridge was stocked with bottled water (still and sparking), milk for tea and a beer. Later in the evening Luke at the front desk was also super helpful and friendly! Whenever we had questions or needed anything the front desk guys were amazing. We also got to meet Ivan, who is also so kind and informative and helped us with our boarding passes. Last but not least the pub staff were all excellent and the complimentary breakfast was delicious. This hotel far exceeded our expectations and we are bummed they are booked when we come back to London. Also very walkable and connected! Awesome location! Highly recommend!!
Stayed 2 nights in Oct 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly welcoming staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous friendly and helpful staff. Beautiful rooms. Really lovely hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Caroline

Stayed 2 nights in Oct 2023

10/10 Excellent

Lesley

Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is a charming old hat factory which has its quirks and makes your stay unique! We enjoyed the room, everyone was so so kind and helpful from the pub staff to the check in desk! We thoroughly enjoyed our stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Yonah

Stayed 1 night in Sep 2023

10/10 Excellent

Duy Thieu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and beautiful room. Staff was very nice. Good location and close to everything.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
‘Twas Brillig
‘Twas brillig..! Lovely hotel and pub. Spacious room, well appointed, nice drinks and snacks AND an espresso machine. Best part was a full-size bath, such a delight after little characterless cubicle showers in other hotels. Check in quick and very friendly
Stayed 1 night in Oct 2023

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Anthony

Stayed 2 nights in Sep 2023

6/10 Okay

Sara

Travelled with partner
Liked: Cleanliness
Older room which was overly hot (average temp outside was 12-19C). Walkable to Tube station and train station.
Stayed 3 nights in Sep 2023

10/10 Excellent

Alisha

Perfect!
Everything was perfect. The staff was all very friendly. The breakfast included was a treat. The room service was quick and consistent. I would definitely stay here again.
Stayed 3 nights in Sep 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Lyann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Lorien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and location.
Great location! Value for money. Welcoming staff.
Stayed 3 nights in Sep 2023