Terrace Room | Terrace/patio
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Reviews of The Mandrake

5 out of 5
The Mandrake
20-21 Newman Street, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 153 out of 225 reviews" "
Rating 8 - Good. 36 out of 225 reviews" "
Rating 6 - Okay. 14 out of 225 reviews" "
Rating 4 - Poor. 10 out of 225 reviews" "
Rating 2 - Terrible. 12 out of 225 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
c
Stayed 6 nights in Feb 2024

10/10 Excellent

Trisha, West Fargo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a fabulous hotel- room was very comfortable and big for a London hotel
Stayed 1 night in Jan 2024

2/10 Terrible

Tom

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Dissapointing experience.
Over the weekend, the Mandrake transforms into a bar/club with accommodations situated above it. Unfortunately, our stay was marred by subpar service and a lack of attentiveness, exacerbated by concurrent events on both Friday and Saturday nights. Prospective guests should exercise caution and verify event schedules during their stay, as hotel guests do not receive preferential treatment over walk-in bar customers. It is advisable to secure a reservation for a table in the bar in advance. The staff's performance left much to be desired; they engaged in unnecessary disputes, such as contesting the absence of a bottle opener in our room instead of promptly providing a replacement. Furthermore, I encountered difficulties gaining entry to the bar on two occasions due to wearing an outdoor coat and hat in frigid -2°C weather. Our experience in the Terrace room was underwhelming, considering its petite size relative to the associated cost. Additionally, the absence of room service for food further detracted from the overall appeal of our stay. We will not be returning.
Stayed 2 nights in Dec 2023

6/10 Okay

Rachel

Stayed 2 nights in Nov 2023

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Putting the record straight
Stay was fine , slept like a log in the big bed , English breakfast was good quality ingredients, eggs were clearly free range After making the booking I read the reviews, which were mixed , which made me a little concerned …. As we generally only stay in 5* hotels , and don’t normally feel a need to leave a review as they are what you expect However on this occasion I feel that it is only right that we comment The hotel is privately owned and a one off boutique, which is decorated in all areas with original one off furniture and fine art , it is NOT your usual travel lodge magnolia blandness . There is even live music in the later part of the week evenings The staff were welcoming, taking our bags to our rooms and showing us around , the lady who checked us both in and out also explained before checking in, that if we were to wanted complete quiet in our room towards the end of the week she would choose our room carefully for us We have already decided to stay at the mandrake when in London next month P.s. if you want to stay a in a hotel with character stay here , if not … not book it
Stayed 1 night in Oct 2023

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, loved my stay. The hotel bar is a vibe. Would stay again.
Stayed 2 nights in Sep 2023

2/10 Terrible

Melissa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I’ve ever stayed in
This is not a 5 star hotel by any stretch of the imagination. It was dirty, smoky and old, and attracted some of the most undesirable people in London. Music was blaring all night on Friday and Saturday and they left me a nice little inexplicable charge on my credit card after I left despite the fact, I did not order anything at all during my stay there. In fact, even if I wanted to order some thing it would not be possible because the phone never worked in the room. Horrible place.
Stayed 5 nights in Sep 2023

2/10 Terrible

Ilene, New York

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I was not aware that this hotel is an “adult party” hotel. There is paraphernalia in the rooms and the rooms are small and unappealing. If you are into adult partying etc, that’s great but it would have been nice to know that was the theme of the hotel.
Stayed 3 nights in Sep 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mandrake is a stunningly fitted-out hotel, with exceptional and distinctive decoration and artwork. The staff are wonderful. The cocktails are exceptional. The atrium garden and the lounge areas in it are gorgeous.
Stayed 3 nights in Sep 2023

2/10 Terrible

Alan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nightclub with rooms.
Atrocious stay. Zero sleep. It’s a nightclub with rooms and management don’t care about it. Wish we’d read the reviews first. Other people leaving the hotel saying the same at reception. There seems to be a standard script - because what we were told and what we were offered mirrored the previous reviews (not to mention promises reneged on too). Absolutely the worst hotel decision I’ve made in years.
Stayed 2 nights in Sep 2023

4/10 Poor

Amritpaul

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and small rooms. Rooms smell of cigarettes and weed.
Stayed 1 night in Sep 2023

10/10 Excellent

Jag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Flawless service, all staff were very welcoming & professional throughout our stay Beautiful hotel and room Will return one day for sure
Stayed 1 night in Sep 2023

10/10 Excellent

Roksolana

Liked: Amenities, property conditions & facilities
Amazing people and loved the style of the hotel ! Perfect for London vacation
Stayed 4 nights in Aug 2023

2/10 Terrible

Paul

Travelled with partner
Disliked: Staff & service, amenities
Stayed 1 night in Aug 2023

10/10 Excellent

Josh

Travelled with partner
Liked: Amenities, property conditions & facilities
Incredible in every way. Cannot wait to stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

Rupert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well kept secret in London, very unique hotel with an amazing restaurant and bar, nice rooms and a boho vibe.
Stayed 1 night in Aug 2023
Response from Nazz on 20 Aug 2023
Hi Rupert, we are thrilled that you enjoyed your time with us. Our goal is always to exceed your expectations. I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We would love to welcome you back soon, so don’t be a stranger. Thanks again! Kindest Regards, Nazz Chowdhury (Guest Relations Executive) and The Mandrake team.

8/10 Good

George

Liked: Cleanliness
Stayed 1 night in Aug 2023

6/10 Okay

Erik

Stayed 3 nights in Jul 2023

10/10 Excellent

Stephen Gerrard

Stayed 1 night in Jul 2023

6/10 Okay

Simon

Stayed 5 nights in Jun 2023

10/10 Excellent

Wade

Stayed 2 nights in Jun 2023

10/10 Excellent

geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and unusual hotel with superb bar and food! If you love seafood you will love the hotel !
Stayed 2 nights in Jun 2023
Response from Nazz on 20 Aug 2023
Hi Geoffrey,We are thrilled that you enjoyed your time with us and I’m happy to hear you found F&B superb. Our goal is always to exceed your expectations. I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again! Kindest Regards,Nazz Chowdhury (Guest Relations Executive) and The Mandrake team.

10/10 Excellent

Abdel-qader, Cape Girardeau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibes
Stayed 2 nights in Apr 2023

10/10 Excellent

Christopher

Stayed 1 night in Mar 2023

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Chelsea, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique hotel. Staff was very welcoming and helpful even when my Expedia reservation was not on file with them. Easy check in otherwise. Lots of interesting touches in the rooms.
Response from Nazz on 20 Aug 2023
Hi Chelsea, We are thrilled that you enjoyed your time with us and I’m happy to hear you found our staffs welcoming and helpful. Our goal is always to exceed your expectations. I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We’d love to welcome you back soon, so don’t be a stranger. Thanks again! Kindest Regards, Nazz Chowdhury ( Guest Relations Executive) and The Mandrake team.

10/10 Excellent

Paul

Stayed 1 night in Mar 2023

2/10 Terrible

Sophie

Liked: Cleanliness
Disliked: Staff & service, room comfort
Overpriced, tacky, loud, bad service
Unique and immersive experience? If that means loud music all night, terrible service, small rooms with tacky decor and a broken bathroom door then I would agree. It was not what I was looking for from a ‘luxury’ hotel stay. Book with caution. Live DJ at the weekend and the bar gets packed. They need to decide if they are a hotel or a nightclub. Our room was directly above the DJ booth, despite telling reception that we had booked for a night away from our baby we had to move rooms as it was so loud. We had a tiny bathroom with a sliding door that was wedged open and wouldn’t close. The bar service was not what you would expect from a luxury london hotel, or a Soho bar, they didn’t even wipe the tables. Not worth the money.
Stayed 1 night in Feb 2023

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Amazing staff. Great location. Clean rooms just no amenities like steam room or gym.
Stayed 3 nights in Feb 2023
Response from Nazz on 20 Aug 2023
Hi Steven, Thank you so much for taking the time to post a review. We are so happy to hear that you enjoyed your stay with us, and friendly staff were particular highlights. We take pride in delivering great service, and we are thrilled that we were able to meet your expectations. Thank you so much for your kind words. We very much look forward to welcoming you back soon at The Mandrake.Kindest Regards, Nazz Chowdhury (Guest Relations Executive) and The Mandrake team.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel. My only criticism is that the bathroom did not have a door seaparting it from the bedroom (the sliding door had been removed)
Stayed 1 night in Feb 2023
Response from Nazz on 20 Aug 2023
Hi Robert, Thank you for your recent stay at The Mandrake and taking the time to pay forward your feedback. Please let me apologise for the maintenance issues you had experienced during your stay. Rest assured, we take all our guest feedbacks very seriously and your comments have been shared with our maintenance team. I very much hope to have you back with us and allow us to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nazz Chowfhury(Guest Relations Executive) and The Mandrake Tribe

8/10 Good

Paolo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2022

10/10 Excellent

Kirsty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Place to Party
Amazing hotel if you’re partying! If you’re looking for a quiet, relaxing stay book elsewhere. We booked to stay over after a wedding and joined their epic Halloween Party which continued until 3am. If we’d have tried to sleep any earlier it would have been impossible as the room 3 window over looks the DJ box. There was also no outside window so no natural light, despite this being advertised as a ‘light room’. It fit the purpose but would not stay again unless we were partying.
Stayed 1 night in Oct 2022

10/10 Excellent

Alistair

Stayed 1 night in Oct 2022

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful friendly staff everywhere. Fantastic chilled, creative atmosphere, great people, food, drinks and music. Thank you 🙏
Stayed 1 night in Sep 2022
Response from David on 27 Sept 2022
Dear Michelle,Many Thanks for your review and comments.We are glad to read that you enjoyed your stay and immersed yourself into, the Mandrake and its vibe. We look forward to welcoming you back to the Mandrake.Regards,David

8/10 Good

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hip spot with mystique, but price is perhaps a bit hyped unless you really want to take advantage of the cool bar and restaurant scene. Rooms are tiny but quiet (in terms of street noise) and dark which was nice after a long flight—however, you can hear voices easily in the hallways and our neighboring guests were rudely loud and drunk in the wee hours, speaking at very loud volumes in the hallway. Bed was ok, shower was amazing! Shower was probably the best part. Breakfast was ok, nothing memorable and a simple menu but the English breakfast was satisfying. However, the waitress told us the 5 pound orange juice was fresh squeezed but it was absolutely not, it was from concentrate. The front desk staff, porters, and room service staff were very cordial and friendly and we appreciated their service.
Stayed 1 night in Sep 2022

8/10 Good

Ellen L

Travelled with family
Liked: Cleanliness
Was too dark in the entry way.
Stayed 1 night in Aug 2022
Response from David on 27 Sept 2022
Dear Ellen,Thanks for your feedback. Yes, the Portal is dark but this is designed this was so as to create a disconnect from the Streets of London to the tranquility of The Mandrake itself.We hope you enjoyed the other aspects of the Mandrake.Regards,David

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2022
Response from David on 27 Sept 2022
Dear Brian,Thanks for your score. We are pleased to see that it was a stay you will remember.Regards,David

10/10 Excellent

Cristina

Stayed 1 night in Aug 2022

10/10 Excellent

Shaun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really welcoming and friendly. This was our second stay and will definitely stay again.
Stayed 2 nights in Aug 2022
Response from David on 27 Sept 2022
Dear Shaun,Many Thanks for your feedback from your recent visit with us. We look forward to welcoming you back soon.Regards,David

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful 5 star boutique hotel in soho
Outstanding customer service , wonderful attentive staff. The rooms are beautifully decorated as is the hotel in general. Bar cocktails imaginative and snacks delish ! A wonderful unique boutique hotel , a pure delight.
Stayed 2 nights in Jul 2022
Response from Melissa on 10 Aug 2022
Dear Dee, Many Thanks for your review score and are glad you enjoyed The Mandrake. We look forward to welcoming you back in the near future.

10/10 Excellent

Luke

Stayed 1 night in Jul 2022
Response from Melissa on 10 Aug 2022
Dear Luke, Many Thanks for your review score and are glad you enjoyed The Mandrake. We look forward to welcoming you back in the near future. Regards, Melissa

10/10 Excellent

Nimmi

Stayed 1 night in Jun 2022

4/10 Poor

Karl

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Balcony rooms are very noisy as they face the interior entertainment area. Also I appreciate the hotel can’t control building works, however the building next door is being renovated so we were woken early by construction work.
Stayed 2 nights in Jun 2022

10/10 Excellent

Bev

Stayed 1 night in Jun 2022
Response from Melissa on 10 Aug 2022
Dear Bev, Many Thanks for your review score and are glad you enjoyed The Mandrake. We look forward to welcoming you back in the near future. Regards, Melissa

10/10 Excellent

Ashley

Liked: Cleanliness, property conditions & facilities, room comfort
Was lovely would deffo stay again
Stayed 1 night in Jun 2022
Response from Melissa on 10 Aug 2022
Dear Ashley, Many Thanks for your review score and are glad you enjoyed The Mandrake. We look forward to welcoming you back in the near future.

10/10 Excellent

Alaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location!
Stayed 3 nights in May 2022
Response from Melissa on 10 Aug 2022
Dear Alaa, Many Thanks for your review score and are glad you enjoyed The Mandrake. We look forward to welcoming you back in the near future.

10/10 Excellent

Elias, Tel Aviv

Stayed 1 night in May 2022