Apartment | Private kitchen
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Reviews of Westciti Caroco Aparthotel

3.5 out of 5
Westciti Caroco Aparthotel
35 Morland Avenue, Croydon, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 149 out of 313 reviews" "
Rating 8 - Good. 115 out of 313 reviews" "
Rating 6 - Okay. 26 out of 313 reviews" "
Rating 4 - Poor. 16 out of 313 reviews" "
Rating 2 - Terrible. 7 out of 313 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Martin

Travelled with family
Room was good but the only issue was that our room was next to the gym & it sounded like someone was working out at midnight
Stayed 1 night in Apr 2024

10/10 Excellent

Lucia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I booked this last minute after being let down by two other properties on the day I was meant to be checking in. The property responded promptly with all check in info and I had a very pleasant stay. The room was fresh and clean, I have no complaints! Thank you.
Stayed 1 night in Mar 2024
Response from Westciti Guest Support Team on 20 Apr 2024
Hi Lucia,Thank you for taking the time to leave outstanding feedback! It is great to hear that the service, rooms and locations were ideal for you during your stay! We hope that we can welcome you again soon!

10/10 Excellent

Emmanuel

Liked: Cleanliness, amenities, property conditions & facilities
This is by far, one of the best hotels around. Very clean and cozy. The staff too are very friendly and accessible. The air is always fresh. I cannot recommend this hotel enough. I will always rate them 10/10
Stayed 9 nights in Mar 2024
Response from Westciti Guest Support Team on 20 Apr 2024
Hi Emmanuel,Thank you for taking the time to leave outstanding feedback! It is great to hear that the service, rooms and locations were ideal for you during your stay! We hope that we can welcome you again soon!

4/10 Poor

Tammy

Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Mohammed ALi on 31 Jan 2024
Dear Tammy Thank you for taking the time to complete our on-line satisfaction survey regarding your recent stay with us here at the Westciti Caroco Hotel and Apartments Our commitment at the Westciti is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary. Once again we thank you for choosing the Westciti Carcoco Hotel and Apartments and for taking the time to provide us with valued feedback. We hope to welcome you back. If I can be of any further assistance to you, please do not hesitate to contact us. Best Regards, Westciti Apartments

10/10 Excellent

Yonas

Stayed 3 nights in Jan 2024
Response from Mohammed ALi on 31 Jan 2024
Dear Yonus , Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards, Westciti Apartments

8/10 Good

Tammy

Liked: Room comfort
Simple but a small touch of home
Very responsive and welcoming walls are think so movement and other noise can be heard. Would be nice to have a kettle but other than that this is my 3 rd stay and the cost is reasonable.
Stayed 1 night in Jan 2024
Response from Mohammed ALi on 31 Jan 2024
Dear Tammy Thank you for taking the time to complete our on-line satisfaction survey regarding your recent stay with us here at the Westciti Caroco Hotel and Apartments Our commitment at the Westciti is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary. Once again we thank you for choosing the Westciti Carcoco Hotel and Apartments and for taking the time to provide us with valued feedback. We hope to welcome you back. If I can be of any further assistance to you, please do not hesitate to contact us. Best Regards, Westciti Apartments

8/10 Good

Helen

Liked: Cleanliness, property conditions & facilities
Great place to stay. Liked that breakfast included. Everything you need and very clean. Sound insulation from upstairs could be better but this was not a problem for us.
Stayed 1 night in Jan 2024
Response from Mohammed ALi on 31 Jan 2024
Dear Helen Thank you for taking the time to complete our on-line satisfaction survey regarding your recent stay with us here at the Westciti Caroco Hotel and Apartments Our commitment at the Westciti is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary. Once again we thank you for choosing the Westciti Carcoco Hotel and Apartments and for taking the time to provide us with valued feedback. We hope to welcome you back. If I can be of any further assistance to you, please do not hesitate to contact us. Best Regards, Westciti Apartments

10/10 Excellent

Francis, Wokingham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mohammed ALi on 31 Jan 2024
Dear Dowling , Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards, Westciti Apartments

10/10 Excellent

Eleni

Stayed 2 nights in Dec 2023
Response from Mohammed ALi on 31 Jan 2024
Dear Eleni , Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards, Westciti Apartments

10/10 Excellent

Corey

Liked: Cleanliness, room comfort
Really great place to stay , short or long term.
When I and the misses had stayed here for about a week we had a great time , the room was immaculate, very comfortable with a big space and very friendly staff . It’s within a nice and peacefully quiet area so you can be sure your going to get a great night sleep . Highly recommended this place to stay . Top marks !!!!
Stayed 2 nights in Dec 2023
Response from Mohammed ALi on 31 Jan 2024
Dear Corey , Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards, Westciti Apartments

10/10 Excellent

Rakesh

Liked: Cleanliness, room comfort
Doesn’t disappoint. Great staff. Lovely modern units with all you need. Great place.
Stayed 1 night in Dec 2023
Response from Mohammed ALi on 31 Jan 2024
Dear Rakesh , Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards, Westciti Apartments

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, room comfort
An easy place to stay to walk to Selhurst Park. Perfect spot to crash after a game! Love it :)
Stayed 1 night in Dec 2023
Response from Mohammed ALi on 31 Jan 2024
Dear Glenn , Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards, Westciti Apartments

10/10 Excellent

Martha

Liked: Cleanliness, room comfort
Mountain out of a mole hill
My partner and I had a great time add this location nothing was too much trouble for the staff in order to make our stay as comfortable as possible. Reading the previous reviews to ourselves it seems that people were making a mountain out of a mole At least an eye unit things like the shower was a little smaller than would have been preferred but I'm a big guy and didn't find it that hard to navigate, the apartment could have smelt fresher but didn't smell of mould just needed more airing out a little difficult to do considering how cold the apartment was, we arrived late at night but in the morning at breakfast Tev immediately came round and got the heating and hot water working beautifully . Free parking was definitely a bonus the entrance to the car park was a little narrow but after my second night of a four-night stay it was no problem to navigate through just required that I paid attention a little bit more. Breakfast was a continental breakfast meaning that nothing was cooked apart from toast but a good choice of serial and bread but to counter and step they had a tuck shop within the property which easily allows you to upgrade your breakfast and cook something a little more to your liking as the apartment was fully cut it out kitchen wise
Stayed 5 nights in Nov 2023

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, room comfort
Peaceful
Stayed 1 night in Nov 2023
Response from Westciti Guest Support on 18 Nov 2023
Hi Mike,Thank you for taking the time to review our hotel. We are delighted to hear that you found our rooms clean and gorgeous, and that the staff were exceptional. It is always our goal to make sure our guests have an enjoyable stay, and we are so happy to know that we exceeded your expectations. Thank you again for your kind words about our hotel. Best Regards,

10/10 Excellent

Miriam

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Westciti Guest Support on 18 Nov 2023
Hi Miriam,Thank you for taking the time to review our hotel. We are delighted to hear that you found our rooms clean and gorgeous, and that the staff were exceptional. It is always our goal to make sure our guests have an enjoyable stay, and we are so happy to know that we exceeded your expectations. Thank you again for your kind words about our hotel. Best Regards,

8/10 Good

Tammy

Liked: Room comfort
Stayed 1 night in Oct 2023
Response from Westciti Guest Support on 28 Oct 2023
Dear Tammy , It's heartening to hear that you appreciated our hotel's prime location,, and the overall cleanliness of your room. We're glad that our staff made a good impression and you found the beddings comfortable. Your feedback regarding breakfast and certain aspects of our amenities is duly noted. We continuously strive to improve our guest experience and your comments are valuable to us. Please know that we're committed to maintaining high standards and your feedback helps us do that. We look forward to welcoming you back on your next visit Warm Regards, Front of House Manager

10/10 Excellent

Adenike

Liked: Cleanliness, property conditions & facilities
Very neat
Stayed 2 nights in Oct 2023
Response from Westciti Guest Support on 19 Oct 2023
Dear Adenike , Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards, Westciti Apartments

10/10 Excellent

belinda

Liked: Cleanliness, room comfort
Clean and welcoming
Westciti Caroco Aparthotel was a quick Uber from east Croydon station to take a train to Gatwick (15mins). The Aparthotel staff were very welcoming and helpful, helping me with my luggage and making sure I had all I needed. The rooms were very clean and modern and included all the amenities mentioned. Loved the breakfast rooms and used both the laundry facilities and gym. Convenient and easy stay.
Stayed 2 nights in Oct 2023
Response from TEAM WESTCITI on 9 Oct 2023
Dear Belinda , Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards, Westciti Apartments

10/10 Excellent

jordan

Liked: Cleanliness, property conditions & facilities
Great place to stay, will be going back
Stayed 1 night in Oct 2023
Response from Westciti Guest Support on 8 Oct 2023
Hi Jordan,Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, amenities
Property was clean. Toilet bowl cover was not working properly. It was coming off the hinges. Apartment was hot at times even with the window open. The fan in the room did not make much difference to the temperature. The range and refrigerator were working well. The breakfast area was clean and well stocked with cereals, milk, sugar and tea. Overall our stay was good.
Stayed 4 nights in Sep 2023
Response from Westciti Guest Support on 8 Oct 2023
Hi Andrew,Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards

8/10 Good

Andrew

Business traveller
Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Westciti Guest Support on 5 Oct 2023
Dear Andrew , Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards, Westciti Apartments

10/10 Excellent

Oliver

Stayed 5 nights in Sep 2023
Response from Westciti Guest Support on 19 Sept 2023
Hi Oliver,Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards

10/10 Excellent

Adrian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from TEAM WESTCITI on 11 Sept 2023
Dear Adrian , Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards, Westciti Apartments

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, room comfort
Excellent 5* accommodation
We couldn’t believe our luck when we arrived. The staff were so helpful. Our luggage was taken to our twin room (No3) that had everything you could possibly want. They provide continental breakfast 7:30am until 9pm and there’s 2 washing machines and 2 tumble dryers for you to use if needed We would definitely recommend this 5* accommodation
Stayed 3 nights in Aug 2023
Response from TEAM WESTCITI on 4 Sept 2023
Dear Julie , Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards, Westciti Apartments

10/10 Excellent

Wai kong

Stayed 1 night in Aug 2023
Response from TEAM WESTCITI on 30 Aug 2023
Hi Wai Kong , Thank you so much for taking the time to leave us such a wonderful review. I am so glad to see that you enjoyed your stay with us in our 'Ridiculously Clean' Studios, and that you experienced our five star service that we strive to deliver to all our guests. I am happy to see also that your Check In process was smooth and that you were provided your access codes in a timely manner. I hope you had a great trip back home. Let us know next time you are in London, we would love to host you again. Cheers, Muhammed Ali

10/10 Excellent

Tim

Stayed 2 nights in Aug 2023
Response from TEAM WESTCITI on 30 Aug 2023
Hi Tim , Thank you so much for taking the time to leave us such a wonderful review. I am so glad to see that you enjoyed your stay with us in our 'Ridiculously Clean' Studios, and that you experienced our five star service that we strive to deliver to all our guests. I am happy to see also that your Check In process was smooth and that you were provided your access codes in a timely manner. I hope you had a great trip back home. Let us know next time you are in London, we would love to host you again. Cheers, Muhammed Ali

6/10 Okay

Akshay

Travelled with family
Stayed 3 nights in Aug 2023
Response from TEAM WESTCITI on 4 Sept 2023
Dear Akshay , Thank you very much for staying with us and sharing your kind words. We appreciate your feedback and will continue to work on it. We all look forward to welcoming you back many more times. It is with great sadness that I read about the lapse in service you encountered during your stay with us. Please be assured that this is not the level of service we strive to deliver. if you would like to discuss your experience further, I am very happy for you to contact Us.We all hope to welcome you back again in the future. Kind regards, Team Westciti

6/10 Okay

Raj

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is dirty. Like there was mold around the ventilator, ventilation is poor too. There was a hole on the floor where you can literally see below the room. Ceiling seemed to be in construction but poorly built. Overall, not at all satisfied with the money I spent on the “expected” standard but not got it.
Stayed 6 nights in Aug 2023
Response from TEAM WESTCITI on 4 Sept 2023
Dear Raj , Thank you very much for staying with us and sharing your kind words. We appreciate your feedback and will continue to work on it. We all look forward to welcoming you back many more times. It is with great sadness that I read about the lapse in service you encountered during your stay with us. Please be assured that this is not the level of service we strive to deliver. if you would like to discuss your experience further, I am very happy for you to contact us. We all hope to welcome you back again in the future. Kind regards, Team Westciti

8/10 Good

Daniel

Stayed 1 night in Aug 2023
Response from Westciti Guest Support on 8 Aug 2023
Dear Daniel , Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards, Westciti Apartments

10/10 Excellent

Perri

Stayed 1 night in Jul 2023
Response from teja on 2 Aug 2023
Dear Perri , Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards, Westciti Apartments

10/10 Excellent

Philip

Stayed 2 nights in Jul 2023
Response from teja on 2 Aug 2023
Dear Phillip , Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards, Westciti Apartments

8/10 Good

Sean

Stayed 1 night in Jul 2023
Response from TEAM WESTCITI on 25 Jul 2023
Dear Sean, Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards, Westciti Apartments

10/10 Excellent

stan

Stayed 3 nights in Jul 2023
Response from Westciti Guest Support on 3 Aug 2023
Dear Stan , Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards, Westciti Apartments

10/10 Excellent

Gerard

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and convenient. Continental breakfast options were good and having the kitchen gives you more options. Staff very helpful and nothing too much trouble. I booked very late when reception was closed, however the night manager made the booking in process very smooth.
Stayed 1 night in Jul 2023
Response from Muhammed on 6 Jul 2023
Dear Gerard , Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards, Westciti Apartments

10/10 Excellent

LESLEY

Liked: Cleanliness, room comfort
Clean & very comfortable bed!
Stayed 2 nights in Jun 2023
Response from Westciti Guest Support on 5 Jul 2023
Hi Lesley,Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards

4/10 Poor

Orden

Travelled with partner
Disliked: Property conditions & facilities
The office staff was rude no house keepers
Stayed 3 nights in Jun 2023
Response from Westciti Guest Support on 29 Jun 2023
Dear Tracy , Thank you very much for staying with us and sharing your kind words. We appreciate your feedback and will continue to work on it. We all look forward to welcoming you back many more times. It is with great sadness that I read about the lapse in service you encountered during your stay with us. Please be assured that this is not the level of service we strive to deliver. if you would like to discuss your experience further, I am very happy for you to contact me directly . We all hope to welcome you back again in the future. Kind regards, Team Westciti

6/10 Okay

Stacy, Newark

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I stayed for 2 days in one of their studios. I have to say, while it was clean, the room reminded me of a school dormitory. It seems as though the studios are one step above a hostel type environment with the exception that every room has their own bathroom. Unfortunately, the room was very warm for myself and for my friend's room as well. They do supply fans, so you will need to close the window and leave your door open for some time with the fan running to circulate cold air from the air conditioning unit in the hallway. There are no elevators, so be aware if you have heavy luggage that you will need to take it up staircases. The property manager was very helpful, detail oriented, and extremely friendly. He helped my friend and I with a checking process with pure ease. The lounge is available to use until 9:00 p.m. at night. There is a laundry room and a gym downstairs. And a property manager is on site until night time usually. If I return to Croydon, I'll more than likely will stay in the Westciti apartment as I was there originally for 12 days prior to leaving England and returning.
Stayed 2 nights in Jun 2023
Response from muhammed on 19 Jun 2023
Dear Stacy , thank you for taking the time to share your experience with us. We are glad to hear that our staff was friendly and helpful during your stay. We value the feedback that you provided about the Facilities , and it will be taken into consideration as we continue to strive for excellence in all aspects of our service. Thank you again for choosing to stay with us, and we hope you will visit us again soon. Best Regards, Westciti Apartments

4/10 Poor

Ms S

Disliked: Room comfort
Very cheaply done!
Converted house with apartment setup - very cheaply done and the breakfast was access to a fridge with cereal, tea, coffee & milk. Bed was uncomfortable & pillows were lumpy. The bathroom stank of drains. Other than that it was fine!
Stayed 1 night in Jun 2023
Response from muhammed on 19 Jun 2023
Ms s , thank you for taking the time to share your experience with us. We are glad to hear that our staff was friendly and helpful during your stay. We value the feedback that you provided about the Facilities , and it will be taken into consideration as we continue to strive for excellence in all aspects of our service. Thank you again for choosing to stay with us, and we hope you will visit us again soon. Best Regards, Westciti Apartments

8/10 Good

Stacy, Newark

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I thoroughly enjoyed my 12 day stay in one of the apartments. It looked just like the photos listed online. I was able to cook with the utensils and pots/pan provided. The only downside was that the apartment does not have air conditioning. So it did get a little warm in there which made me a little uncomfortable. But this only occurred the last few days as the outside temperature got warmer. They do supply a fan which is good. Overall, I would definitely recommend and I do plan on going back to stay when I return to London soon.
Stayed 11 nights in Jun 2023
Response from Muhammed on 15 Jun 2023
Dear Stacy, thank you for taking the time to share your experience with us. We are glad to hear that our staff was friendly and helpful during your stay. We value the feedback that you provided about the Facilities , and it will be taken into consideration as we continue to strive for excellence in all aspects of our service. Thank you again for choosing to stay with us, and we hope you will visit us again soon. Best Regards, Westciti Apartments

10/10 Excellent

Alicia

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023
Response from TEAM WESTCITI on 11 May 2023
Dear Alicia , Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards, Westciti Apartments

8/10 Good

Ebony

Liked: Cleanliness, amenities, property conditions & facilities
I stayed from April 17- may 6 the room was great felt very homey staff was very helpfully only thing we didn’t get sheets changed upon last week of my stay but staff did a great job cleaning the room area lovely not too far from anything I wanted to extended my check out time due to flight issues wasn’t able to but would for sure book again
Stayed 10 nights in Apr 2023
Response from Westciti Guest Support Team on 7 May 2023
Hi Ms Ebony,Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards,

10/10 Excellent

Isaiah

Stayed 13 nights in Apr 2023
Response from Westciti Guest Support on 4 May 2023
Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon.

8/10 Good

Eloisa

Stayed 1 night in Jan 2023
Response from Westciti Guest Support Team on 1 May 2023
Dear Eloisa , Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel, London. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our staff's attentiveness. At Westciti Aparthotel, London we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case. Thank you once again and we look forward to welcoming you back soon. Warm regards, Westciti Apartments

4/10 Poor

Eloisa

Stayed 5 nights in Jan 2023
Response from Westciti Guest Support Team on 4 May 2023
Thank you very much for staying with us and sharing your kind words. We appreciate your feedback and will continue to work on it. We all look forward to welcoming you back many more times. It is with great sadness that I read about the lapse in service you encountered during your stay with us. Please be assured that this is not the level of service we strive to deliver. We all hope to welcome you back again in the future. Kind regards

8/10 Good

august

Liked: Cleanliness, room comfort
Needs tweaking
Strange check-in, I wasn't made aware by hotels.com of check-in procedure; just by luck some employee was smoking a cigarette] outside so I could check-in, poor procedure, again I don't think it's westciti's fault. The apartment was a bit warm, nobody there to get the temperature setting right. Also, poor noise insulation: foot steps and recreational activities could be heard from upstairs
Stayed 1 night in Apr 2023
Response from Westciti Guest Support Team on 27 Apr 2023
Dear August , Thank you so much for the kind review of the Westciti Caroco Hotel, London. and that you enjoyed your Stay and delicious breakfast. Our team strives to create a comfortable and inviting atmosphere for all of our guests, and we are delighted that we could provide you with an excellent experience during your stay. Thank you again for taking the time to share your thoughts on facilities we look forward to welcoming you back in the near future! Warm regards, Westciti Apartment

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Great place for a weekend away.
Great accommodation, great facilities. Room was consistently warmer than we would have preferred but they do provide a strong fan which helped.
Stayed 2 nights in Apr 2023
Response from Westciti Guest Support Team on 12 Apr 2023
Dear Sir/Mam,Thank you for taking the time to share your feedback about your recent stay at the Westciti Aparthotel. We are delighted to hear that you were pleased with our convenient location close to the Station and that you found breakfast to be enjoyable. We also appreciate your kind comments regarding our facilities we always strive to create a memorable experience for guests, and it is encouraging to know that we have met this goal in your case.Thank you once again and we look forward to welcoming you back soon.Warm regards

8/10 Good

Gina

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023
Response from Westciti Guest Support on 9 Apr 2023
Dear Gina , Thank you so much for the kind review of the Westciti Caroco Hotel, London. We are pleased that you found our location convenient to the station and that you enjoyed your Stay and delicious breakfast. Our team strives to create a comfortable and inviting atmosphere for all of our guests, and we are delighted that we could provide you with an excellent experience during your stay. Thank you again for taking the time to share your thoughts - we look forward to welcoming you back in the near future! Warm regards, Westciti Apartment

10/10 Excellent

Magdalena

Travelled with family
Liked: Room comfort
Great staff
Very nice place to stay.Staff always very welcoming and considerate of my requests.
Stayed 1 night in Feb 2023
Response from Westciti Guest Support on 28 Feb 2023
Hi Magdalena,Thank you for taking the time to review our Westciti Caroco Aparthotel.Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service.We would look into the recommendation mentioned by you and implement measure to better our guest experience at our properties,On behalf of everyone at Westciti, I hope to have the opportunity to welcome you back soon,

6/10 Okay

Mij

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Noisy night - no sleep!
Good location, comms and Easley check-in and pleasant condition, although covered sofas are split under and really are not comfortable to sit on (maybe just my room). That’s all the good stuff….if you need quiet after midnight don’t stay here. Might have been my bad luck but the room was stomping around until 2:45am and y like dragging furniture around! The problem is worsened I think as this is a conversion and sound insulation is poor added to the hard floor surfaces. Like I said it may have been my bad luck…
Stayed 1 night in Feb 2023
Response from Westciti Guest Support on 26 Feb 2023
Hi Mij,Thank you for taking the time to review our Westciti Caroco Aparthotel.Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service.We would look into the recommendation mentioned by you and implement measure to better our guest experience at our properties,On behalf of everyone at Westciti, I hope to have the opportunity to welcome you back soon,

8/10 Good

Alia

Stayed 1 night in Feb 2023
Response from Westciti Guest Support on 16 Feb 2023
Hi Alia,Thank you for staying with us at The Westciti Caroco Hotel and Apartments and for taking the time to leave us this feedback. We are delighted to hear that you enjoyed so many aspects of your stay with us. I will definitely pass your compliments to the team members . They will be thrilled to hear they helped you make your stay special.We hope to be able to welcome you back to stay with us in the near future. Kind Regards