Riviera Maya Kid friendly Holidays

My very first experience in an all-inclusive resort and this resort checks all the list. I was spending my birthday here and they made me feel special. They were even generous enough to upgrade me to a beachfront room which was amazing! Attentive, courteous, respectful, pleasant staff-always there to help, a 100%! My personal concierge was the best! She handled our needs perfectly and effortlessly. The place is well maintained, clean, and has a relaxing vibe to it. Food was great and tasteful! Drinks were superb-can be customised too! Only thing I have to comment but not really a bother was the early breakfast or box lunch they serve, I had ordered an early breakfast as we have to leave the place before 7am and they don't serve eggs or continental breakfast. I know, very minor! But that was it, everything else was perfect! 100%!

The pool and overall resort experience were great. The beach area itself isn’t the best, but that personally didn’t bother me because I’m not someone who cares much about spending time on the beach. If having a great beach is a major part of your vacation, this may not be the ideal place for you. One thing I would recommend before visiting Playa del Carmen is checking the sargassum conditions for the time of year you plan to travel. The amount of seaweed can vary quite a bit depending on the season. The staff at the resort were exceptional — honestly some of the friendliest and most polite people we’ve encountered while traveling. Based on our experience, I would absolutely recommend this resort to anyone who is more interested in the overall resort atmosphere than the beach itself. I would definitely consider coming back. One thing to be aware of if you walk around outside the resort: some locals may approach you and pretend to recognize you as a guest they previously served. They usually notice your resort bracelet and try to create a personal connection to sell something. It wasn’t a major issue, just something to keep in mind. Ironically, the only negative experience we had during the trip came from a fellow American guest at one of the resort restaurants. His behavior and volume level completely disrupted the atmosphere for everyone around him. Another tip to keep in mind is the restaurants, other than the buffet, requires a reservation.

I loved my stay at Royalton Hideaway Riviera, the staff was so friendly and helpful. The amenities were useful I feel like they thought of everything you could need. The environment was very clean and relaxing. I’d definitely go back.

Very nice family hotel, lots of food choices, staff working in food truck should be more welcoming and should be two people working to avoid long lines. Check in service should be better managed

My very first experience in an all-inclusive resort and this resort checks all the list. I was spending my birthday here and they made me feel special. They were even generous enough to upgrade me to a beachfront room which was amazing! Attentive, courteous, respectful, pleasant staff-always there to help, a 100%! My personal concierge was the best! She handled our needs perfectly and effortlessly. The place is well maintained, clean, and has a relaxing vibe to it. Food was great and tasteful! Drinks were superb-can be customised too! Only thing I have to comment but not really a bother was the early breakfast or box lunch they serve, I had ordered an early breakfast as we have to leave the place before 7am and they don't serve eggs or continental breakfast. I know, very minor! But that was it, everything else was perfect! 100%!

My very first experience in an all-inclusive resort and this resort checks all the list. I was spending my birthday here and they made me feel special. They were even generous enough to upgrade me to a beachfront room which was amazing! Attentive, courteous, respectful, pleasant staff-always there to help, a 100%! My personal concierge was the best! She handled our needs perfectly and effortlessly. The place is well maintained, clean, and has a relaxing vibe to it. Food was great and tasteful! Drinks were superb-can be customised too! Only thing I have to comment but not really a bother was the early breakfast or box lunch they serve, I had ordered an early breakfast as we have to leave the place before 7am and they don't serve eggs or continental breakfast. I know, very minor! But that was it, everything else was perfect! 100%!

I loved my stay at Royalton Hideaway Riviera, the staff was so friendly and helpful. The amenities were useful I feel like they thought of everything you could need. The environment was very clean and relaxing. I’d definitely go back.

The pool and overall resort experience were great. The beach area itself isn’t the best, but that personally didn’t bother me because I’m not someone who cares much about spending time on the beach. If having a great beach is a major part of your vacation, this may not be the ideal place for you. One thing I would recommend before visiting Playa del Carmen is checking the sargassum conditions for the time of year you plan to travel. The amount of seaweed can vary quite a bit depending on the season. The staff at the resort were exceptional — honestly some of the friendliest and most polite people we’ve encountered while traveling. Based on our experience, I would absolutely recommend this resort to anyone who is more interested in the overall resort atmosphere than the beach itself. I would definitely consider coming back. One thing to be aware of if you walk around outside the resort: some locals may approach you and pretend to recognize you as a guest they previously served. They usually notice your resort bracelet and try to create a personal connection to sell something. It wasn’t a major issue, just something to keep in mind. Ironically, the only negative experience we had during the trip came from a fellow American guest at one of the resort restaurants. His behavior and volume level completely disrupted the atmosphere for everyone around him. Another tip to keep in mind is the restaurants, other than the buffet, requires a reservation.

I loved my stay at Royalton Hideaway Riviera, the staff was so friendly and helpful. The amenities were useful I feel like they thought of everything you could need. The environment was very clean and relaxing. I’d definitely go back.

Very nice family hotel, lots of food choices, staff working in food truck should be more welcoming and should be two people working to avoid long lines. Check in service should be better managed