Dear RENATO,Thank you for sharing your kind review.We are glad that overall you had a nice stay with us.Our hotel indeed have plenty of steps, and ramps to give a better access of our areas to all of our guests.We hope you could visit us again, so we can pamper you even more.Warmest regardsGuest Experience Manager.

Dear Jonathan,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear Glenn,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, specially that you had enjoyed the delicious quality of our dishes, and feel safe eating at our restaurants.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Kelli,Thank you for sharing your kind review.We are truly happy to read that you had a great time with us, especially that you appreciated the friendly service that our staff offered you.We apologize if your room was not ready upon your arrival; our regular check-in time is 3 p.m.Normally, we receive really good comments regarding the delicious quality of our restaurants. Hence, this informatin it is really important to us, so we can improve our services.We hope you could visit us so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Michelle,Thank you for sharing your kind review.We are really happy to read that you had a great first time with us, specially that you enjoyed the attentive service that our staff offered you, as well as your comfortable room and the beauty of our beach area.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Erik,Thank you for sharing your kind review.We are really happy to read that you had a lovely stay with us, specially that you had enjoyed the beauty of our beach area, as well as the delicious quality of our restaurants and bars.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Gurtej,Thank you for sharing your kind review.We are really happy to read that you had a great time with us, especially that you enjoyed the delicious quality of our restaurants, as well as your comfortable room.It is gratifying to read that you appreciated the attentive service that our staff offered you at all times.We hope you can visit us again so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Ireland,Thank you for taking the time to share your kind review.We are really glad to read that you had an amazing stay with us, specially that you had enjoyed our spotless facilities, as well as the friendly service that our staff offered you.It is gratifying to read that you appreciated the delicous quality of our restaurants.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Val,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear Natasha,Thank you very much for sharing your nice review.We are pleased to know that, overall, you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We look forward to having you with us again, and spoiling you even more.Best regards.Guest Experience Manager.

Dear James,Thank you very much for sharing your nice comment.We appreciate your good comments regarding the attentive and friendly service that our staff offered you, making you feel welcome.It is very gratifying to read that you enjoyed the delicious quality and variety of our restaurants and bars.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Bradley,Thank you for sharing your kind review.We are really glad to read that you had a nice stay with us, specially that you appreciate the attentive and friendly service that our staff offered you.It is gratifying to read that you enjoyed the delicious quality of our restaurants.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Stephen,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear Darla,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, specially that you enjoyed the delicious quality of our restaurants and bars.It is gratifying to read that you appreciated the attentive and friendly service that our staff offered you, as well as the beauty of our beach area.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Nina,Thank you for sharing your kind review.We are really happy to read that you had a beautiful stay with us, specially that you had appreciated the friendly and attentive service that our staff offered you at all times.It is gratifying to read that you also enjoyed the delicious quality of our restaurants.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Anton,Thank you for sharing your kind review.We are really happy to read that you had a nice stay wuith us, specially that you had appreciated the friendly service that our staff offered you.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Tibor,Thank you for sharing your kind review.We are really happy to read that you had nice stay with us, specially that you enjoyed the delicious quality of our restaurants.We hope you could visit us again, so we can pamper you even more.Warmest regards

Dear Richard,Thank you for sharing your kind review.We are glad to read that you had a nice stay with us, specially that you enjoyed our facilities, as well as the friendly and attentive service that our staff offered you.It is gratifying to read that you appreciated the delicious quality of our restaurants and bars.We hope you could visit us again, so we can pamper you even more.Warmest regards.

Dear Fred,Thank you very much for sharing your valuable rating.We appreciate your kind comments about the good services we have to offer.We are sorry that you did not fully enjoy your stay. We would appreciate having more information, so we can improve our services.Hope you can allow us the opportunity to serve you again, in order to improve your experience.Best regards.Guest Experience Manager.

Dear James,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear Jennifer,Thank you for sharing your valuable review.We are really happy to read that you had enjoyed the beauty of our beach area.Our restaurant booking system it is made for the guest to be able to book it themselves with a QR code and their cellphones, in case that the QR code doesn't work on their phones, we have a computer available for the guest. An apology for the inconvenience of this situation, we appreciate your comments since it help us to improve our services.We hope you could give us the opportunity to welcome you back, so we can pamper you even more.Warmest regards.

Dear Ricky,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Deea Kurta,Thank you for sharing your valuable review.We are glad to read that overall you had a nice stay with us, specially that you had enjoyed the delicious quality of our restaurants.We have 2 bars, the Magic bar at the pool area from 10am until 10pmand the lobby bar from 6pm until midnight. Our live music show start at 9pm until 11pm. An apology for the inconvenience.We hope you could visit us again, so we can pamper you even more.Warmest regards.

Dear Jennifer,Thank you very much for sharing your nice comment.We are very pleased to read that you had an excellent stay with us. We appreciate your good comments regarding the attentive and friendly service that our entertainment team provided at all times, making you feel welcome.Furthermore, we hope you could visit us again, to pamper you even more.Warmest regards.

Apreciable Alberto,Muchas gracias por compartir su amable comentario.Nos es muy grato leer que tuvo una excelente estadía con nosotros, en especial que hayan disfrutado del atento y cálido servicio que nuestros colaboradores le brindaron.Apreciamos sus buenos comentarios respecto al buen estado de nuestras instalaciones.Esperamos nos visiten nuevamente para consentirles aún más.Saludos

Dear Vanessa,Thank you for sharing your review.We hope you had enjoyed most of the services that we have to offer.Due to environmental conditions, our beach gets shorter since the beginning of this year. Hence, the sunbeds will get closer to each other. Nonetheless, we greatly appreciate your comments regarding our pools, since it helps us to improve our services.The standards for the minibar stoking, will be 2 bottles of water, 2 sodas and 2 beers. If you need more waters, you can always request at front desk. An apology for the inconvenience of the power outage. Unfortunately, was a situation beyond our hands by the supplier company.We hope you could give us the opportunity to welcome you back so we can offer you a better experience.Warmest regards.Guest Experience Manager.

Dear James,Thank you very much for sharing your nice review.We are pleased to know that, overall, you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We look forward to having you with us again, and spoiling you even more.Best regards.Guest Experience Manager.

Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear Sharron,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, specially that you appreciated the friendly and attentive service that our staff offered you.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Donald,Thank you for sharing your valuable review.We hope you enjoyed your stay.Our hotel indeed have stairs around the facilities, an apology if this was an inconvenience.We will always be glad to welcome you back, so we can improve your experience.Warmest regards.Guest Experience Manager.

Dear Ricci,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, specially that you had enjoyed our sportless facilities, as well as the friendly service that our staff offered you at all times.We hope you could visit us again and make you feel at home.Warmest regards.Guest Experience Manager.

Dear Ilya,Thank you for sharing your kind review.We are really happy to read that you had a nice anniversary stay with us, specially that you enjoyed the delicious quality of our restaurants and bars. It is gratifying to read that you appreciate the attentive service that our staff offered you at all times.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Dylan,Thank you for sharing your kind review.We are really glad to read that you had enjoyed the attentive and friendly service that our staff offered you at all times.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Tara,Thank you for sharing your kind review.We are really happy to read that overall, you had a nice stay with is, specially that you had enjoyed the delicious quality of our restaurants and bars. We also appreciate the kind service that our staff offered you at all times.Your comments regarding our system to make dinner reservation is really important to us, since it helps us to improve or services.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Melesa,Thank you very much for sharing your valuable rating.We appreciate your kind comments about the good services we have to offer.We are sorry that you did not fully enjoy your stay. We would appreciate having more information, so we can improve our services.Hope you can allow us the opportunity to serve you again, in order to improve your experience.Best regards.Guest Experience Manager.

Dear Kennedy,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, specially that you had appreciated the friendly and attentive service that our staff offered you, making you part of our NYX family.We are looking forward to seeing you again, so we can make you feel at home.Warmest regards

Dear Thang,Thank you for sharing your kind review.We are really happy to read that you had a good stay with us, specially that you had appreciated the delicious quality of our restaurant, as well as the friendly service from our staff.Your comments regarding maintenance it is kindly appreciated, and I already sent it to our maintenance team.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Catrin, Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear Jenna,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear Olivia,Thank you very much for sharing your nice comment.We appreciate your comments regarding the beauty of our beach.We are very pleased to read that you had an excellent stay with us, especially that you enjoyed the good condition of our facilities, as well as your comfortable room. We appreciate your comments regarding the beauty of our beach.We look forward to seeing you again, so we can spoil you even more.Warmest regards.

Apreciable Anjeela,Thank you very much for sharing your nice review.We are pleased to know that, overall, you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We look forward to having you with us again, and spoiling you even more.Best regards.Guest Experience Manager.

Dear Iuliia,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear Melinda,Thank you for sharing your kind review.We are glad to read that overall you had a nice stay with us, specially that you had enjoyed the delicousquality of our restaurants and bars.The dinner reservation system is designed for the guest to make their own reservation, as there were many complaints about queuing for reservations. The reservation window is available for same day and next day, to avoid generating reservations that would end in "no show". Our Umami restaurant it is quite small, that is why with few reservations it gets full quickly. An apology for the inconvenience.We hope you could give us the opportunity to welcome you back and pamper you even more.Warmest regards.

Dear Stephania,Thank you for sharing your valuable review.We are glad to readthat overall you had a nice stay with us, speciall that you had enjoyed the delicious quality of our restaurants.You book a deluxe unit, those can have one king size bed or 2 queen size bed; however it will deppend on the hotel availability. Upon your arrival there was only deluxe with one king size bed, as you wish to have two beds right away, their only solution was to offer you an upgrade to one of the fewer Junior suite with two beds that we have. We are glad that the new room with ocean room was of your liking.We appreaciate your comments regarding our reservation system. Your comments are really important to us since it helps us to improve our services.An apology if you had an inconvenience at our Umami restaurant. This information I already sent it to our F&B department in order to improve our services.We hope you could visit us again, so we offer you a better experience.Warmest regards.Guest Experience Manager.

Dear Ludmila,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear Marianne,Thank you for sharing your valuable review.We are glad to read that you had appreciated the beauty of our beach area.You book a deluxe unit, this rooms can have one king-size or two queen size bed, the type of bed will depend on the availability. Upon your check in there was only Deluxe units with one king-size bed, they offered you an upgrade to a Junior suite or Master suited with ocean view for an extra fee, this was not an option for you; hence, they inform you that they will be able to change your room to another Deluxe unit with two bed but for the next day. I am sorry if there was a misunderstanding.Your comments regarding your room, I already sent it to our maintenance team, in order to improve our services.We hope you could give us the opportunity to welcome you back and offer you a better experience.Warmest regards.Guest Experience Manager.

Dear Bonnie,Thank you for contacting us.We hope you had been able to enjoy most of the good services that we have to offer.An apology if you had an inconvenience trying to get a reservation for our speciality restaurants. The dinner reservation system is designed for the guest to make their own reservation. The reservation window is available for same day and next day, to avoid generating reservations that would end in “no show”. Our hot tub works properly, we recommend informing our front agents in order to assist you.We hope you could give us the opportunity to welcome you back and offer you a better experience.Warmest regards.Guest Experinece Manager.

Dear Marina,Thank you very much for sharing your valuable rating.We appreciate your kind comments about the good services we have to offer.We are sorry that you did not fully enjoy your stay. We would appreciate having more information, so we can improve our services.Hope you can allow us the opportunity to serve you again, in order to improve your experience.Best regards.Guest Experience Manager.

Dear Ian,Thank you for sharing your kind review.We are happy to read that you appreciated the attentive service that our staff offered you.An apology if you perceive a rude treatment from a staff at the breakfast. I am aware that depending on the time, they could be in a rush; nonetheless, they should always offer the best service possible.We hope you could visit us again, so we can pamper you even more.Warmest regards.

Dear Sherry,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.