Akumal Hotel Guide - Family Friendly Hotels in Akumal, Quintana Roo

"The stay was great"

"The activities and entertainment were boring. This place is for an older crowd "

"We love this hotel. Quiet and relaxing. Short walk to restaurants."

"3/5 stars. It was fine, nothing to scream about. Definitely needs upgrades. Water park needs a fresh coat of paint, sucks the beach wasn't on the actual COBA property but a short trolley ride away. The staff were very good to us as we had two young kids. I would likely comeback but stay at the AKUMAL resort instead it was beautiful and beach front. Late checkout was accommodated at no charge which was fantastic, but no chance for el la carte dinners as they were all booked up solid before we even arrived. So buffet 3x a day for 7 days was a bit much. "

"Lots of families, super clean buildings, walks, pool areas and very friendly helpful staff!!"

"The property was absolutely amazing! Clean and beautiful! "

"Boutique charm with excellent management: This hotel has a wonderful boutique vibe and several standout features. The beach is beautiful, with well-maintained palapas and chaise lounges. Unfortunately, we visited during sargassum season; while the staff worked hard to clean the beach, nature ultimately won. We loved that the room had a fan (as we prefer it over AC) and a surprisingly soft, comfortable mattress—a rare find! Communication with Tony, the manager, was quick and very friendly from check-in to checkout. One note for future guests: we asked the hotel to call a taxi and were charged $23 USD for a 5-minute ride. While the "taxi mafia" is a known issue throughout Quintana Roo and not the hotel's fault, it did mar the end of our stay."

"Not quite ready for prime time. We had premium rooms and thus the special check in and concierge. Difficult to communicate with over email prior to arrival and no better in person. One day the gym was FILTHY! No towels, no water, no wipes, HOT. No one had checked in for hours. Concierge seemed confused about issue. Making dinner reservations with her was painful. Excellent yoga program. Food at reservation only restaurants is good. Buffet etc mediocre. Breakfast was a sh*! show—tons of staff there, many idling together and chatting and nearly a full contact sport to get coffee, water and a place setting. Buffet staff are an organizational disaster. Grounds are nice. Rooms large and nice. Maid service spotty. No one seemed to notice a drawer in my room had completely come off. So some nice things but you likely can do better for the price."