Chenies Hotels

"Great location and clean hotel with great breakfast"

"This was the worst experience I’ve ever had at a hotel. We arrived early at the hotel and they told us our rooms weren’t ready. When we went store our bags with them they weren’t going to give us a ticket and said to leave in a corner and they would put it in another room. We got back later that evening to check in and they told us they no longer had our rooms available. There was some whispering/complaining about it being an Expedia booking and after going into the back came out to tell us there had been “a flood” on the floor. They took us next door to another hotel where they wanted us to pay the full amount of our booking for the 2 nights because they were going to move us back to the Holiday Inn Kensington for the second night. When we questioned paying up front, they were extremely belligerent and acting as though it was our fault that they didn’t have a room. Throughout the"

"Clean room, staff were great and distance from departure at airport"

"For a budget hotel that mess surprised , rooms where large clean and very comfortable. Nice bar and a good menu."

"I used the self checkin and it was pretty quick. My room was quite a trek away and I was relieved the door card worked! There was tea and coffee in the room. It was fairly basic but served the purpose."

"Staff were nice and friendly, bed was very comfortable and the soundproofing was great !!"

"This hotel is in a very busy, commercial area, which isn't horrible but can be very noisy at times. The Underground is right around the corner which is great. There are a ton of fast food restaurants and a couple very nice restaurants. As far as the hotel itself.... The staff is extremely helpful!! I mean that, they are great. Unfortunately, the hotel is lacking in many areas. We booked online they Expedia and was sent email letting me know that I could inquire about a free upgrade.... When we arrived, I inquired, and was told I was supposed to do that they Expedia. No such a great start. We got to our room which was tiny...I mean tiny and hot. They came to look into the air conditioning and we decided to just upgrade. Back down the stairs and we did the upgrade. I asked them to make sure the air conditioner worked before we moved ourstuff, I was told they would definitely check. . "

"Very clean and renovated hotel at an excellent location. The staff was very friendly. Very spatious room. The rooms could use some renovation, especially the closets."

"I had a great stay at the Copthorne Tara Hotel London Kensington and would definitely recommend it. The location is fantastic—just a short walk from Kensington High Street, with easy access to public transportation, shops, and restaurants."