2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Antera Hotel & Residences

3.5 out of 5
Antera Hotel & Residences
Avenida 10 Norte esquina Calle 6, Col. Centro, Playa del Carmen, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 706 out of 1000 reviews" "
Rating 8 - Good. 185 out of 1000 reviews" "
Rating 6 - Okay. 53 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location cose to everything great services
Stayed 5 nights in Apr 2024
Response from Antera Hotel on 21 May 2024
Dear Ruben thank you very much for your visit and your comments, they are very important for us

6/10 Okay

Galina

Has terrible smell. Cleaning was not great either.
Stayed 13 nights in May 2024
Response from Antera Hotel on 21 May 2024
Dear Galina thank you very much for your visit and your comments, they are very important for us

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff at Antera Hotel was Excellent. The front desk staff and the security staff was so friendly and helpful they attended to all our needs making our stay so pleasant. One staff member Pavel in particular was outstanding and helpful to my husband and myself. We definitely will be back to stay at the Antera Hotel.
Stayed 5 nights in May 2024
Response from Antera Hotel on 21 May 2024
Dear Nancy thank you very much for your visit and your comments, they are very important for us

10/10 Excellent

Naima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend Antera hotel to everyone this place was a great stay for me and my mother. Everything is in walking distance. The staff was wonderful and very helpful. We flow into Cancun and took the ADO bus which was a 45 min ride for $15 for an air condition ride. The station is a 6 min walk from the hotel. Antera Hotel ambience is top tier and affordable. Book through Expedia to receive free perks and discounts ... 10 out of 10
Stayed 3 nights in May 2024
Response from Antera Hotel on 21 May 2024
Dear Naima thank you very much for your visit and your comments, they are very important for us

8/10 Good

Robert

Liked: Amenities
Location
Stayed 8 nights in May 2024
Response from Antera Hotel on 14 May 2024
Thank you

8/10 Good

Ofelia

Liked: Cleanliness, staff & service, property conditions & facilities
Great area near 5th avenue and the beach. Easy access to excursions by using the tours near by
Stayed 5 nights in May 2024
Response from Antera Hotel on 13 May 2024
Dear Ofelia thank you very much for your visit and your comments, they are very important for us

10/10 Excellent

Andrea

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location! Location! Location! Five minute walk to the beach, and restaurants. 10 minute walk from both malls to do shopping! If you’re looking for a place to stay in playa del Carmen and don’t walk to break the bank, this is the place to stay. Felt safe my entire stay due to security, and the staff was beyond accommodating.
Stayed 6 nights in May 2024
Response from Antera Hotel on 13 May 2024
Dear Andrea thank you very much for your visit and your comments, they are very important for us

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom and I loved our stay at Antera! All the staff at the hotel and restaurant were so lovely, and our room was spacious, well-equipped, and comfortable. Our room (3rd floor residences) also faced the courtyard, so the nightlife noise was minimal (and only on the weekends). The only small issues we had were our showers not heating up well, and the 12am quiet hours not always being upheld. Thank you everyone at Antera for making our stay wonderful!
Stayed 7 nights in Apr 2024
Response from Antera Hotel on 1 May 2024
Dear Erin thank you very much for your visit and your comments, they are very important for us

8/10 Good

Raphael, Ridgewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Antera was perfect for what my family needed. Walking distance to the beach, safe, lots of shops and restaurants close by, nightlife, and close to Xcaret park. We had to wait until 3pm to get our room but that’s check-in.
Stayed 2 nights in Apr 2024
Response from Antera Hotel on 1 May 2024
Dear Raphael thank you very much for your visit and your comments, they are very important for us

10/10 Excellent

Robert, Pittaburgh

Liked: Amenities
Great rooftop pool and hottub
Stayed 1 night in Mar 2024
Response from Antera Hotel on 28 Apr 2024
Dear Robert thank you very much for your visit and your comments, they are very important for us

10/10 Excellent

JoAnne Nancy, Wilmington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luv this place...it's an affordable gem right in the heart of Playa del Carmen. Full modern kitchens with two restaurants, a bar & two pools. Two blocks from the beach, one block from the lively 8th Avenue, don't need a car. You get an authentic Mexican experience. Been there 5 times in 2 years...need I say more?
Stayed 3 nights in Jan 2024
Response from Antera Hotel on 1 May 2024
Dear JoAnne thank you very much for your visit and your comments, they are very important for us

10/10 Excellent

Malya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property, friendly staff and beautiful pool area on the roof. It was as stunning in person as in the photos.
Stayed 5 nights in Apr 2024
Response from Antera Hotel on 27 Apr 2024
Dear Hotel thank you very much for your visit and your comments, they are very important for us.

10/10 Excellent

martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the location of this property, just a block away from Quinta avenida in PdelC. and one block away from a delicious fonda were we had the best tinga chicken of the whole trip! we had a car, that we left in the parking included and the apartment was spotless!
Stayed 2 nights in Apr 2024
Response from Antera Hotel on 25 Apr 2024
Dear Martha thank you very much for your visit and your comments, they are very important for us.

10/10 Excellent

Gabriela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed in this hotel a few time already and I love it. The location is great, the staff is friendly, and the prices are good.
Stayed 3 nights in Apr 2024
Response from Antera Hotel on 24 Apr 2024
Dear Gabriela thank you very much for your visit and your comments, they are very important for us

8/10 Good

Junsong

Travelled with group
Liked: Amenities, property conditions & facilities
nice apartment and clean. easy to walk around but can be noisy because of bars and clubs around.
Stayed 1 night in Apr 2024
Response from Hotel Antera on 24 Apr 2024
Dear Junsong thank you very much for your visit and your comments, they are very important for us

10/10 Excellent

sofia

Stayed 2 nights in Apr 2024
Response from Antera Hotel on 13 May 2024
Gracias

8/10 Good

Debra

Stayed 7 nights in Apr 2024
Response from Antera Hotel on 10 May 2024
Muchas gracias

10/10 Excellent

Lucas

Stayed 5 nights in Apr 2024
Response from Antera Hotel on 9 May 2024
Muchas gracias

10/10 Excellent

Eran

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at this hotel and family room size was very large, 2 large bedrooms with 2 Well appointed bathrooms, kitchen and living space. Will definitely stay here in the future.
Stayed 1 night in Apr 2024
Response from Antera Hotel on 16 Apr 2024
Dear Eran thank you very much for your visit and your comments, they are very important for us

10/10 Excellent

Sonia

Liked: Property conditions & facilities
Hotel was very nice and comfortable. The receptionists were attentive and friendly. Special thanks for housekeeping services during our stay. In summary the workers did beyond our expectations.
Stayed 12 nights in Mar 2024
Response from Antera Hotel on 12 Apr 2024
Dear Sonia thank you very much for your visit and your comments, they are very important for us

10/10 Excellent

Jennifer, Paris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a 2 bedroom apartment everything was so clean, we had everything we needed. Beautiful hotel and grounds. The staff amazing security was so great. We will definitely return
Stayed 5 nights in Apr 2024
Response from Antera Hotel on 11 Apr 2024
Dear Jennifer thank you very much for your visit and your comments, they are very important for us

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking lot hard to find out.
Stayed 1 night in Apr 2024
Response from Antera Hotel on 11 Apr 2024
Dear Raul thank you very much for your visit and your comments, they are very important for us

10/10 Excellent

fernando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good overall
Stayed 2 nights in Apr 2024
Response from Antera Hotel on 9 Apr 2024
Dear Fernando thank you very much for your visit and your comments, they are very important for us

10/10 Excellent

Juan, Laredo

Stayed 3 nights in Mar 2024
Response from Hotel Antera on 27 Apr 2024
Estimado Juan muchas gracias por su visita

8/10 Good

Srdjan, Shelby Township

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and spacy. The front desk staff is friendly and willing to help with special requests. I have stayed four nights at the hotel. My original room was facing the street. There is a club/bar down the street from the hotel with loud music until 3am! Even with closed balcony doors the music is loud. I've managed to sleep with one of the heavy pillows over my head. I have asked the front desk staff for a new room that would not be facing the street. They were not able to accommodate me in the first two nights but, they did move me for the last two days of my stay.
Stayed 4 nights in Mar 2024
Response from Direccion General on 8 Apr 2024
Thank you very much for sharing your lovely comments about your experience Antera Hotel Playa del Carmen. We are glad to see how much you enjoyed your stay with us. Your preference is highly appreciated, and we are happy to learn that you had a truly unforgettable experience. Please know we truly hope to see you again and will be looking forward to your next visit!

10/10 Excellent

Shavon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was near all the activity .. although it was in a quiet zone .. the staff was great
Stayed 4 nights in Mar 2024
Response from Direccion General on 3 Apr 2024
Thank you very much for sharing your lovely comments about your experience Antera Hotel. We are glad to see how much you enjoyed your stay with us. Your preference is highly appreciated, and we are happy to learn that you had a truly unforgettable experience. Please know we truly hope to see you again and will be looking forward to your next visit!

10/10 Excellent

Isabella Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was noisy, but it wasn’t that bad. I enjoyed our stay and unless you want to spend the entire time in the hotel, I think this is a good choice to be able to have access to the rest of the city.
Stayed 6 nights in Mar 2024
Response from Direccion General on 28 Mar 2024
Thank you very much for sharing your lovely comments about your experience in Antera Hotel. We are glad to see how much you enjoyed your stay with us. Your preference is highly appreciated, and we are happy to learn that you had a truly unforgettable experience. We are truly sorry for the inconveniences encountered; despite them, we hope you had a great stay. Please know we truly hope to see you again and will be looking forward to your next visit!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Antera Hotel on 16 Apr 2024
Thank you

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Pool was nice. Grateful we could shower with later departure. Kitchen was pretty well stocked. Glad it had laundry. One older security guard was super kind. Good for families. Beach very close.
Stayed 7 nights in Mar 2024
Response from Antera Hotel on 27 Mar 2024
Dear Julie thank you very much for your visit and your comments, they are very important for us

6/10 Okay

Lisa, Fontana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
WiFi was a problem big disappointment, very inconvenient and then the electricity went out but did return quickly, wifi didn’t work for three days !!!!!
Stayed 7 nights in Mar 2024
Response from Antera Hotel on 26 Mar 2024
Dear Lisa thank you very much for your visit and your comments, they are very important for us a big apology about wifi now it is working perfectly

6/10 Okay

Andrew

Stayed 3 nights in Mar 2024
Response from Antera Hotel on 14 Apr 2024
thank you

10/10 Excellent

Rachel, Washington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful, especially Pavel
Stayed 5 nights in Mar 2024
Response from Antera Hotel on 22 Mar 2024
Dear Rachel thank you very much for your visit and your comments, they are very important for us

10/10 Excellent

jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Antera Hotel on 11 Apr 2024
Dear Jacob thank you very much for your visit

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for families
Stayed 7 nights in Mar 2024
Response from Hotel Antera on 22 Mar 2024
Dear Sandra thank you very much for your visit and your comments, they are very important for us

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools could have been much warmer—as expected, there was lots of nightlife noise. However, there are lovely views from the rooftop. The housekeepers were great, and the staff was friendly and informative.
Stayed 23 nights in Feb 2024
Response from Antera Hotel on 20 Mar 2024
Dear James thank you very much for your visit and your comments, they are very important for us

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this property. Check in was easy, as was the self parking. We stayed in the family apartment and had plenty of space and loved the rooftop terrace. The location was also great, and was in close proximity to the ferry, beach, bars, restaurants, and shopping - all within walking distance. We would stay here again.
Stayed 2 nights in Mar 2024
Response from Antera Hotel on 20 Mar 2024
Dear Julie thank you very much for your visit and your comments, they are very important for us

10/10 Excellent

Rosa

Stayed 3 nights in Mar 2024
Response from Direccion General on 8 Apr 2024
Muchas gracias por compartir tus lindos comentarios sobre tu experiencia en Antera Hotel Playa del Carmen. Nos alegra saber cuánto disfrutó de su estancia con nosotros. Agradecemos mucho su preferencia y nos alegra saber que tuvo una experiencia verdaderamente inolvidable. ¡Sepa que realmente esperamos verlo nuevamente y esperamos su próxima visita!

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. Never felt unsafe walking outside. It did get loud over the weekend, but it was to be expected. Photo opportunity throughout the building. Short walk to the beach and has a pool as well. Would highly recommend to anyone staying in the area.
Response from Antera Hotel on 20 Mar 2024
Dear Jessica thank you very much for your visit and your comments, they are very important for us

8/10 Good

Cynthia Gwen, Kitimat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Antera on 20 Mar 2024
Gracias

6/10 Okay

Benzion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Direccion General on 3 Apr 2024
Thank you very much for sharing your lovely comments about your experience Antera Hotel. We are glad to see how much you enjoyed your stay with us. Your preference is highly appreciated, and we are happy to learn that you had a truly unforgettable experience. Please know we truly hope to see you again and will be looking forward to your next visit!

10/10 Excellent

Marquia

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Hotel Antera on 12 Mar 2024
gracias

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The security of this property is top notch. The staff were so attentive to our needs and kind. The property is stunning and would totally come back again.
Stayed 7 nights in Mar 2024
Response from Antera Hotel on 12 Mar 2024
Dear Natasha thank you very much for your visit and your comments, they are very important for us

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Feb 2024
Response from Antera Hotel on 12 Mar 2024
Dear Glenn thank you very much for your visit and your comments, they are very important for us

8/10 Good

marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Antera on 12 Mar 2024
thank you

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yum yum restaurant is excellent. easy to walk to everywhere. weird that the balcony doors don't lock, but seemed safe enough. can be loud all night due to proximity to clubs.
Stayed 7 nights in Feb 2024
Response from Antera Hotel on 12 Mar 2024
Dear Sabrina thank you very much for your visit and your comments, they are very important for us.

8/10 Good

STEPHANE

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience overall. I would suggest to add some coffee cups in the kitchen dishes. I noticed the floor was not so clean but everything else was perfect.
Stayed 7 nights in Feb 2024
Response from Antera Hotel on 24 Feb 2024
Dear Stephane thank you very much for your visit and your comments, they are very important for us

6/10 Okay

Edith Margaret

Liked: Property conditions & facilities
Very noisy every night until 3 am in the morning. No coffee station or coffee to purchase anywhere in the building. Not any vending machines for water or anything else. Your room is not safe because they say they are not responsible for anything taken from your room. So if you lose money or any of your belongings, that should be safe in your room, they are not responsible. So we never let anyone clean our room. Because allowing the housekeeper in your room means they can steal anything and the hotel says they are not responsible. This was uncomfortable feeling to say the least. The bed was comphy and the rooftop beautiful and that was all that was good.
Stayed 8 nights in Feb 2024
Response from hotel antera on 23 Feb 2024
Dear Edith thank you very much for your visit and your comments they are very important for us, any hotel can be responsible for values that are not inside the safety box that is why it is provided.

8/10 Good

Lesley

Travelled with partner
Liked: Cleanliness, staff & service
The rooms could be cleaner. Floors, cabinets all need a deep clean. Bathrooms both had strong sewage odor. Well equipped kitchen area and washer drier a bonus. Staff were attentive in particular Pavel and Pablo.
Stayed 7 nights in Feb 2024
Response from Antera Hotel on 20 Feb 2024
Dear Lesley thank you very much for your visit and your comments, they are very important for us

8/10 Good

SUZANNE

Stayed 8 nights in Feb 2024
Response from Antera Hotel on 20 Mar 2024
thank you

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 6 nights in Jan 2024
Response from Antera Hotel on 20 Feb 2024
Dear Stephen thank you very much for your visit and your comments they are very important for us