Dear Kenneth D,Thank you for your feedback and for acknowledging the good food and service provided by our staff. We apologize for any inconvenience you experienced with the lack of air conditioning in the resort and the issue with the elevator. Your comments are important to us, and we will address these concerns to ensure a more comfortable stay for our guests in the future. We hope to have the opportunity to welcome you back for a better experience.Warm regards,

Dear Tonja,Thank you for choosing our property for your reservation and for taking the time to share your feedback. We're glad to hear that you found the hotel clean and the staff friendly. We appreciate your understanding regarding the busyness of the property during peak seasons. Your comments regarding the availability of sun chairs and room service are noted, and we will strive to improve in these areas. We hope to welcome you back for another great experience in the future!Best regards,

Estimado Eric,¡Gracias por tu calificación! Si en el futuro tienes algún comentario o sugerencia sobre cómo podemos mejorar, ¡no dudes en hacérnoslo saber! Esperamos verte nuevamente en tu próxima visita.

Dear Chelson Ariel,I'm sorry to hear that your experience with us did not meet your expectations. We take every comment very seriously and use it to continuously improve our services. We would greatly appreciate it if you could provide us with more details about your stay so that we can address your specific concerns. We hope to have the opportunity to welcome you again in the future and provide you with an exceptional experience.Thank you for your feedback!

We apologize for the difficulties you encountered during your stay. It's disappointing to hear about the language barrier and the issues with the room phone not being fixed despite your complaints. We will address these communication and maintenance issues with our staff to ensure better service in the future.Regarding the checkout process and transportation, we regret any inconvenience caused by the phone not working and the miscommunication. Your feedback will be used to improve our procedures and ensure a smoother experience for our guests in the future.We're glad to hear that you enjoyed the pool and the food, especially the fresh guacamole, and that there were plenty of drinks available. Thank you for your recommendation regarding bringing a pool float.We appreciate your feedback and hope to have the opportunity to welcome you back in the future, providing you with a much-improved experience. If there's anything else we can assist you with, please don't hesitate to reach out.

We're delighted to hear that you enjoyed the friendly and accommodating service from our staff, as well as the energetic Pool Entertainment Team at Bluebay Grand Esmeralda. However, we apologize for the inconvenience caused by the lack of pool chairs. Your feedback is valuable, and we'll address this issue with our management team to ensure that there are enough chairs available for all our guests in the future. Thank you for bringing this to our attention, and we hope to welcome you back for another enjoyable stay.Warm regards,Bluebay Family

We're deeply sorry to hear about the issues you encountered during your stay at Bluebay Grand Esmeralda. Your feedback is concerning, and we take it very seriously. We will address the A/C and cleanliness issues with our maintenance and housekeeping teams to ensure they are promptly resolved. Additionally, we'll investigate the behavior of the staff member at the gift shop to prevent such incidents from happening in the future. Please accept our sincerest apologies for any inconvenience caused. We appreciate your feedback as it helps us improve our services for all our guests. If there's anything else we can do to make things right, please don't hesitate to let us know.Warm regards,Bluebay Family

We're thrilled to hear that you had such a fantastic experience at Bluebay Grand Esmeralda, rating it as a 5 out of 5 resort! Your satisfaction is our top priority, and we're delighted that you enjoyed your time with us. We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Bluebay Family

We're sorry to hear that your experience at our resort was mixed. We're glad that the staff was great and that you enjoyed the second room, but we apologize for any inconvenience caused by the need to switch rooms. We appreciate your feedback regarding the food, and we'll use it to improve in that area.Regarding the lack of a clear itinerary and information about the resort in the rooms, we apologize for any inconvenience. We'll take your suggestion into consideration and work on providing better guidance and information for our guests in the future.We're pleased to hear that you had a positive experience with the timeshare presentation and that you felt informed without pressure to buy.While we're disappointed that you don't plan to return, we appreciate your honesty and hope that you'll consider giving us another chance in the future. If there's anything else we can do to address your concerns, please don't hesitate to let us know.

¡Gracias por otorgarnos una calificación perfecta de 5 estrellas! Nos complace saber que tu experiencia en nuestro hotel fue excelente. Esperamos poder recibirte de nuevo en el futuro y seguir ofreciéndote un servicio de calidad que merezca cada una de esas estrellas. ¡Gracias por tu apoyo y confianza!

Here's a suggested response to address these concerns:Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced regarding the availability of chairs and the air conditioning in our dining and entertainment areas. We strive to ensure all our guests have a comfortable and enjoyable experience, and your comments are crucial for us to improve these aspects. We are taking your observations into serious consideration as we continually work to enhance our facilities and services. We hope to have the opportunity to welcome you back and provide a more pleasant experience.Bluebay Family

Thank you for taking the time to share your experience at Bluebay Grand Esmeralda. We are delighted to hear that you enjoyed our food, gym, and pool activities. We apologize for any inconvenience caused by the noise and the seaweed at the beach. We continuously strive to improve our guest experience, and your feedback is invaluable in this process. Regarding transportation, we aim to provide convenient options while ensuring safety and comfort. Thank you again for your feedback, and we hope to welcome you back in the future.Bluebay Family

Dear Aaron Thank you so much for taking the time to leave us a positive rating. We're delighted to hear that your stay at our hotel met your expectations.If, at any point, you'd like to share more details about your experience or if there's anything specific you'd like to highlight, we're always open to receiving additional feedback to help us continuously improve and maintain the quality of our services.We look forward to welcoming you again in the future, and wish you a wonderful day.Best regards,

Dear Jeanette,Thank you for sharing your feedback with us. We appreciate your comments regarding the transportation around the resort and the food options. We apologize for the inconvenience you experienced in obtaining a hair dryer and for any issues with the staff in the souvenir shop. Your feedback is valuable, and we will use it to improve our services. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience.Best regards,

Thank you for sharing your rating of your experience at Bluebay Grand Esmeralda. We value your feedback and apologize for any aspects of your stay that did not meet your expectations. We are continuously striving to improve and provide the best possible experience for our guests. If there are any specific areas where you feel we could have done better, please let us know so that we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,Bluebay Family

Dear William Scott, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the need for updates at our hotel.We constantly strive to improve our facilities and amenities to ensure that our guests have the best possible experience. Your feedback is invaluable to us, and we will certainly take it into consideration as we continue to make enhancements.We hope to have the opportunity to welcome you back in the future and provide you with an updated and enjoyable stay.Warm regards,

Hello,We greatly appreciate your feedback. We're very sorry that you had inconvenience with your room change. These changes are always subject to availability, as well as late checkouts, since there are other scheduled reservations to consider, and time must be allowed for departure, cleaning, and the arrival of the new guest.We hope to have the opportunity to welcome you again and improve your experience in all aspects!- BlueBay Team

Dear Tanya, Thank you for sharing your detailed feedback with us. We're delighted to hear that our staff's hard work to ensure your comfort and satisfaction was appreciated during your stay. Your comments about the room conditions and food options are noted, and we apologize for any inconveniences you experienced. We are continuously working to improve our offerings, and your feedback will certainly be taken into consideration. We're glad you enjoyed the vegetarian options and had a great meal at our Italian restaurant. We appreciate your understanding regarding the check-in process and will strive to make improvements in this area as well. We hope to welcome you back in the future to experience the positive changes we are making. Thank you for choosing to stay with us.Bluebay Family

Dear Paul,Thank you for your kind review! We are delighted to hear that you enjoyed the service provided by our staff and that you found the entertainment to be great. Our team works hard to ensure that every guest has a memorable experience, and we are thrilled to hear that we succeeded in making your stay enjoyable.We hope to welcome you back to our resort in the future for another wonderful stay.Bluebay Family

Dear Dwayne,Thank you for sharing your feedback on your experience at our hotel. We sincerely apologize for any inconvenience you may have encountered during your stay.We appreciate every comment as it provides us with the opportunity to continuously improve our services. If there are specific details you would like to share with us so that we can address any issues, we would welcome the additional information.We hope to have the chance to welcome you again and provide a more positive experience in the future.Best regards,

Dear Benjamin,Thank you for your kind words about our staff! We are thrilled to hear that you had an excellent experience with them. Providing exceptional service is our priority, and we are delighted to know that our team met your expectations. We look forward to welcoming you back for another wonderful stay.BlueBay Family

Dear Leonard,Thank you for taking the time to rate your stay with us. We appreciate your feedback and are always looking for ways to improve. If there is anything specific you would like to share with us about your experience, please feel free to reach out. We hope to welcome you back in the future for a more enjoyable stay.BlueBay Family

Dear Kimberly,Thank you for your kind words regarding our food and service. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. We look forward to welcoming you back for another amazing stay at BlueBay Grand Esmeralda.Best regards,BlueBay Family

Dear Glen,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with the food and beach did not meet your expectations. Please rest assured that we take your comments seriously and will work to improve in these areas. We strive to provide a memorable and enjoyable stay for all our guests, and we regret that we fell short on this occasion. We hope you will give us another opportunity to exceed your expectations in the future.Best regards,BlueBay Family

Dear Cristopher,Thank you for choosing BlueBay Grand Esmeralda for your stay and for sharing your experience with us. We are delighted to hear that you found our staff and service amazing. However, we apologize for any inconvenience caused by the timeshare team. Your feedback is valuable to us, and we will address this matter to ensure a more enjoyable experience for our guests in the future. We look forward to welcoming you back on your next visit.Best regards,BlueBay Family

Dear Selin,We sincerely appreciate your time in leaving us a positive rating. We're delighted to hear that your stay at our hotel met your expectations and that you enjoyed your time with us. We hope to see you again in the future and wish you a wonderful day.Best regards,

Dear Cory,Thank you for your review. We're glad you enjoyed your vacation overall, especially with your teenagers. We appreciate your feedback on our property, entertainment, and dining options.We understand your concerns about the beach conditions, distance to amenities, and wifi connectivity. We're actively working to address these issues to enhance your experience. Your suggestions for improvement are noted, and we're committed to making necessary changes.Thank you for choosing us, and we hope to welcome you back soon for an even better experience.Best regards,

Dear Anica,Thank you for sharing your feedback on your experience at our hotel. We sincerely apologize for any inconvenience you may have encountered during your stay.We appreciate every comment as it provides us with the opportunity to continuously improve our services. If there are specific details you would like to share with us so that we can address any issues, we would welcome the additional information.We hope to have the chance to welcome you again and provide a more positive experience in the future.Best regards,

Dear Alondra,Thank you for sharing your feedback on your experience at our hotel. We sincerely apologize for any inconvenience you may have encountered during your stay.We appreciate every comment as it provides us with the opportunity to continuously improve our services. If there are specific details you would like to share with us so that we can address any issues, we would welcome the additional information.We hope to have the chance to welcome you again and provide a more positive experience in the future.Best regards,

Dear Ehsan,Thank you for sharing your feedback with us. We regret to hear about the inconvenience you experienced during your stay. Rest assured, we will use your comments to improve our services. We hope to have the opportunity to welcome you back and provide you with a better experience.Best regards,

Dear Azra,Thank you so much for taking the time to leave us a positive rating. We're delighted to hear that your stay at our hotel met your expectations.If, at any point, you'd like to share more details about your experience or if there's anything specific you'd like to highlight, we're always open to receiving additional feedback to help us continuously improve and maintain the quality of our services.We look forward to welcoming you again in the future, and wish you a wonderful day.Best regards,

Dear Mr. Franklin,Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointment with the beach area at our resort. We understand how important the beach experience is for our guests, and we apologize that it did not meet your expectations.Your comments regarding the condition of the beach and its proximity to neighboring resorts are duly noted. We will certainly take this into consideration as we continue to strive for improvement in all aspects of our guest experience.We're glad to hear that you found our staff to be great and enjoyed the food during your stay. However, we regret that the beach did not live up to your expectations. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable beach experience.Thank you again for sharing your thoughts with us. If you have any further feedback or concerns, please don't hesitate to reach out to us directly.Warm regards,Bluebay Family

Dear Lisa,Thank you for your review. We appreciate your feedback, both positive and constructive.We apologize for any inconvenience caused by our shortcomings in housekeeping, communication, and amenities such as poolside bar service and beach accessibility. Rest assured, we are taking steps to address these issues.We are pleased to hear that you enjoyed the friendly staff, variety of restaurants, beautiful pool area, nearby lagoon, and quality entertainment. Your satisfaction is important to us.Thank you for choosing to stay with us. We hope to welcome you back soon for an improved experience.Best regards,

Dear Giselle,Thank you for sharing your feedback on your experience at our hotel. We sincerely apologize for any inconvenience you may have encountered during your stay.We appreciate every comment as it provides us with the opportunity to continuously improve our services. If there are specific details you would like to share with us so that we can address any issues, we would welcome the additional information.We hope to have the chance to welcome you again and provide a more positive experience in the future.Best regards,

Dear Vanessa,We are sincerely sorry to learn about your disappointment with your recent stay at Bluebay Grand Esmeralda. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.We understand your concerns about the condition of our facilities and the lack of amenities, as well as the issues with the Wi-Fi service. Please accept our apologies for any inconvenience this may have caused you.We take guest satisfaction seriously, and we are committed to addressing these issues promptly. Rest assured, we will look into the matters you have raised and take appropriate action to ensure that future guests do not encounter similar problems.We truly appreciate your feedback, as it helps us identify areas where we can improve. If you would like to discuss your experience further or if there is anything else we can do to make things right, please do not hesitate to reach out to our management team.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Warm regards,Bluebay Family

Dear Behrouz,We sincerely appreciate your time in leaving us a positive rating. We're delighted to hear that your stay at our hotel met your expectations and that you enjoyed your time with us. We hope to see you again in the future and wish you a wonderful day.Best regards,

Dear Brian,Thank you for sharing your feedback with us. We appreciate your suggestions for a swim-up bar, more pool seating, a better stage for shows, and more planned activities beyond the pool area.We hope you will visit us again and experience the positive changes we are making based on your valuable feedback.Best regards,

Dear Georgette,Thank you for sharing your feedback with us. We are pleased to hear that you found our property well-maintained and enjoyed the entertainment staff and kids' club. However, we apologize for any inconvenience you experienced with the dated rooms and bathroom odor. Your comments are important to us, and we will address these issues to ensure a more comfortable stay for our guests in the future. We are glad you appreciated our restaurant options and hope to welcome you back for a more enjoyable experience.Best regards,BlueBay Family

Dear Stephanie,Thank you for sharing your feedback regarding your recent stay with us. We're glad to hear that our hotel was a good fit for your budget and availability needs, and we appreciate your kind words about our staff.We apologize for any inconvenience caused by the older property and ongoing construction during your visit. We strive to maintain a high standard of cleanliness and comfort for our guests, and we regret that the beach area did not meet your expectations. We understand your frustration with the seaweed affecting the water quality, and we are actively working on solutions to address this issue.We also appreciate your feedback regarding the pool area and the challenges you faced in securing a seat. Your comments are valuable as we continue to improve our services and amenities.We're sorry to hear that the variety and temperature of the food did not meet your expectations. Your comments regarding the entertainment and nightlife options have been noted, and we will work to enhance these aspects of our resort experience.We regret any inconvenience you experienced with the water temperature in your room and have shared your feedback with our maintenance team for further investigation.Thank you for highlighting our family-friendly atmosphere, although we apologize for any shortcomings in the amenities for children. We value your feedback and will use it to improve the overall guest experience.We hope that despite these issues, you were still able to enjoy your stay with us. If you have any further comments or suggestions, please feel free to reach out to us directly.Bluebay Family

Dear Sophie,We sincerely appreciate your time in leaving us a positive rating. We're delighted to hear that your stay at our hotel met your expectations and that you enjoyed your time with us. We hope to see you again in the future and wish you a wonderful day.Best regards,

Dear MarkThank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay in building four, close to the beach and pool. We appreciate your comments regarding the chair availability, and we will share your feedback with our team to address this issue.We're glad to hear that you found the food and service to be good, although we apologize for any confusion you experienced at the buffet. Your feedback is valuable to us, and we will use it to improve our services.We're thrilled that you had an overall great experience and that you enjoyed the beautiful lagoon nearby. We hope to welcome you back for another fantastic stay in the future.Warm regards,

Dear Albert,Thank you for taking the time to share your feedback. We're thrilled to hear that Arianet provided excellent service during your stay. Your comments regarding the property and the hardworking staff are valuable to us. We're continuously working to address any issues and improve the overall guest experience. We appreciate your understanding regarding the seaweed on the beach, and rest assured, we're doing our best to manage this natural occurrence. Your suggestion about adding more beach loungers is noted, and we'll explore ways to enhance this aspect of our resort. We're grateful for your kind words about our dedicated staff, and we hope to welcome you back for an even better experience in the future.Sincerely,

Dear Sierra, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We will address the issues with the AC and golf cart service to ensure a better experience in the future. We hope to welcome you back for a more enjoyable stay.Sincerely,

Dear Shaunessi,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay at our resort and that we exceeded your expectations. It's wonderful to know that you appreciated the variety and quality of our food offerings, the cleanliness of our beaches, and the entertainment options available. We're also glad that you found our staff welcoming and understanding.We appreciate your recommendation and look forward to welcoming you back in the future.Warm regards

Dear Israel,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the great service provided by our staff and that you found the food options to your liking.We are, however, sorry to hear about the issues you experienced with the maintenance of your room. Your comfort is important to us, and we apologize for any inconvenience caused by the ceiling fan and the AC not cooling as expected. Please rest assured that we have taken note of your comments and will address these issues promptly to ensure that future guests do not encounter similar problems.We truly value your feedback as it helps us to improve our services. We hope that you will reconsider and give us another chance to exceed your expectations on your next visit to Cancun.Best regards,

Dear Lori, Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed your experience with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!"Kindly Bluebay Family

Dear Liam,Thank you for choosing our resort for your spring break getaway! We're thrilled to hear that you and your boyfriend had an enjoyable stay and found our staff and facilities to your liking.It's great to know that you appreciated our cleanliness efforts and the variety of activities available. We understand that dining reservations can be in high demand, and we appreciate your suggestion to book early.We're glad you enjoyed our room service, and while we aim to provide convenience, we'll certainly review our delivery charges to ensure they align with our guests' expectations.We're sorry to hear that the pricing for our spa services was disappointing. We'll take your feedback into consideration as we review our offerings to ensure they provide the best value for our guests.Your advice regarding transportation is valuable. We strive to provide safe and reliable transportation options for our guests and will continue to monitor and improve our services to prevent any inconvenience.Thank you again for your feedback, and we hope to welcome you back for another wonderful stay in the future!Bluebay Family

Dear Zuleima,Thank you so much for taking the time to leave us a positive rating. We're delighted to hear that your stay at our hotel met your expectations.If, at any point, you'd like to share more details about your experience or if there's anything specific you'd like to highlight, we're always open to receiving additional feedback to help us continuously improve and maintain the quality of our services.We look forward to welcoming you again in the future, and wish you a wonderful day.Best regards,

Dear Timothy,Thank you for your feedback regarding our property. We appreciate your insights. We're actively working on improvements and will consider your comments carefully. We hope to welcome you back in the future for an improved experience.Best regards,