Puerto Morelos Hotel Guide - Beach Hotels in Puerto Morelos, Quintana Roo

"This was probably the best customer service I’ve ever received in my life. The hotel had everything you could imagine, and the staff constantly asked if we needed anything while paying attention to every small detail. The pools, buffets, and drinks were excellent. Six days were not enough to enjoy everything the hotel has to offer. I 100% recommend it."

"The service was top notch. Very friendly staff. Beautiful grounds even though there was seaweed, which we knew about ahead of time. We got engaged and Martin was amazing and went out of his way to make it a special event that we will never forget. Our room was amazing!!!"

"Great!"

"This hotel is excellent! The staff goes above and beyond their duty. Hats off to them! Nery, Santos, Gio, and the chef are so amazing! We will be back soon! "

"NA"

"Pros: beautiful, well-maintained property, very attentive and friendly staff, delicious food, easy transportation to and from the airport, quiet location, not crowded at all, a truly relaxing vacation, most guests were seniors or families with young children Cons: We visited in September not knowing seaweed at the beach was a problem, the winter months would be a better time to go. We were offered free salon services or excursions if we agreed to attend a 1 1/2 hour “presentation” so beware, it’s just a sales pitch to join a membership to their hotels "

"The lake"

"Awesome trip great place"