Royal Borough of Kensington and Chelsea Holidays

The room was quiet but needs to be updated . The bedsheets were clean, the TV worked, the bathrooms were terribly small. The barn door to the bathroom did not work properly and it was right across from our bed. The front desk staff was helpful. The housekeeping service was okay. It took 30-45 mins for an iron and a bottle of water. The lobby was beautiful. If they renovated the rooms like the lobby, I would come back.

Hotel location great! Rooms were clean. Staff were very courteous.

I didn't see the staff much, because we really didn't need them much. It was a pretty self-sustainable place to stay. You have to do your own laundry, but that wasn't an issue because the cost was great and the place was very clean. It was a comfortable stay!

I am not big on apartment hotels, but I must say I was pleasantly surprised with this property. The space in the room was great; the cleanliness of the room and the entire property was excellent. It was conveniently located near the Russel Square station that allowed us to get all our sighting seeing spots very easily. I would definitely stay here again if in the area. I had to make additional arrangements, and the customer service and response was above and beyond. We are very happy with our stay.

This property is close to Paddington Station and is how we arrived in London. We arrived early and the staff was willing to hold our luggage for us. Incidentally, Expedia says to call ahead or contact the property. There’s no need for that. The property is prepared for you as long as you book through Expedia. The room was small, directly above the ground floor pub. A couple of nights were noisy for a while, but the pub closes at midnight so it wasn’t really an issue. Our room was small but clean. The restroom was really small but adequate. I couldn’t figure out the thermostat and couldn’t cool the room enough even though it is air conditioned. The bathroom got pretty warm because of poor ventilation. That was the biggest negative. The breakfast provided was what I would classify as light with the only warm option as toast, tea, and coffee. Still, it was fine and it was enough to start the day. The staff was always pleasant and welcoming. There is a bus stop near the hotel. It was convenient and we used that method of transportation often. The Edgeware Street Station is about an 8-minute walk down the road and we used that tube stop quite a bit. The neighborhood is a near a working-class commercial area and safe enough for us—we experienced no issues. This was a good value. It’s not fancy or big but I’d go there again. Not with kids, though. Just me and my wife.