Occidental hotels in Cancun, Quintana Roo

"Service Sarah in charge of the hotel the best and alwyas making sure as clients have the best attention, Juan, Julio, Adrian, Beacon, Diana, Silvino all are amazing workers and they make us feel like we are at home. One only request is gym needs better equipment and bigger place. I been coming since the renewal of the hotel and equipment hasn't been upgrade and some equipment is out of service. Other than that all is excellent. Maria De La Torre"

"The staff was very helpful all the times, very clean ando the breakfast was delicious "

"Loved to closeness of the ocean and the prompt services of the wait staff at the ocean. Every meal was delicious and the entertainment every night was enjoyable!"

"I could go on about the delicious food, the fun amenities, or the beautiful property, but would truly made our week special were the staff! THANK YOU to Magda at the breakfast buffet, Miguel by the pool, Chef Taco and his dancing avocado friend, the entire room service team, and so many more! You made our trip perfect."

"It was our first time in Mexico and we couldn’t have stayed at a better place! We absolutely loved it. All the staff were so kind and remembered us whenever we entered a room. They had our go to drinks down and what table we liked and went the extra mile to make our stay amazing! The food was great and many different options, as well as the Mexican restaurant was our favourite at the hotel. The shows every night are a must as the dancers put on such a great performance and create a fun atmosphere. Our rooms were always spotless when we came back from a day at the beautiful pool and the beach was absolutely gorgeous. Highly recommend!!!"

"Everything was fantastic, from the spotless room (amazing AC) the Bluetooth ceiling speakers, and the fabulous staff. This hotel did not disappoint."

"First time at a secrets resort and we loved our stay here. If you are looking for a more relaxed, quiet all inclusive with a beautiful beach this is it! The staff was all very nice and welcoming. I saw mixed reviews so was hesitant at first, so glad we booked our vacation here! Can’t wait to be back. "

"Very nice had a great week "

"Clean room and beach view "