Best Western hotels in Playa del Carmen, Quintana Roo

"Buenisimo ! "

"Everything was great except some of the restaurant staff were rude but overall beautiful hotel and experience."

"Well lay out! Great service…. Well located The price is right "

"We had a great experience while staying in Platinum Yucatan. Amazing stuff, very helpful, lots of restaurant options, spa options and services are above and beyond!! Concierge does everything to make our stay unforgettable."

"My family stayed at the riu palace riveria maya 7/1-7/6. We had a great time. Check in process was easy. We were able to check in slightly early due to our flight arriving in the am but had immediate usage of the property. Pools were well maintained and the food and drinks was on par for a resort. I liked that you did not have to make reservations for the restaurants. Beach had too much seaweed which wasnt the hotel's fault. You could walk about 10min down the beach and it cleared up so we did that. Access to other riu property in the area. We spent part of our day at one but we preferred the palace. Entertainment crew and nightly shows were amazing. The riu party at the riu tequila was so much fun. They even shuttled everyone over. Our six year old loved it. Our only knock was the room service menu. We had a lazy night and wish there were some better options. Luckily the lounge is 24/7 and had our munchies. Not enough to lower my rating. Room was very clean and housekeeping was on point and kept things stocked. Local shopping just outside the compound was nice. Felt safe(outside of pushy sellers). About a 15min walk. We were able to take family photos on the property and they came out great(use the app for a discount on services). Kids club was utilized and they did fun activities. Overall, we would stay at the riu palace rivieria maya again."

"Resort was excellent for family. Plenty food options and plenty of space at pool areas. Would just recommend having more shaded areas. "

"Loved everything "

"This is a beautiful hotel! I loved the location and atmosphere. It’s close to 5th Avenue where you can shop local stores or mainstream stores. The beach is in walking distance. The food is fine but gets a little boring. The package is all inclusive so I have no complaints."

"Todo está bien y solo le falta del estacionamiento "