If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible parking
Wheelchair-accessible path of travel
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Smoke-free property
Traditional architecture
Room amenities
Bedroom
Premium bedding
Bathroom
Free toiletries
Entertainment
TV with cable channels
More
Air conditioning
Policies
Check-in
Minimum check-in age - 16
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Optional extras
Airport shuttle fee: USD 190 per person (return)
Cleaning/housekeeping/linen are available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Property is also known as
Alegria Hotel Playa del Carmen
Alegria Playa del Carmen
La Alegria Hotel Hotel
La Alegria Hotel Playa del Carmen
La Alegria Hotel Hotel Playa del Carmen
Frequently asked questions
Is La Alegria Hotel pet-friendly?
No, pets are not allowed at this property.
What time is check-out at La Alegria Hotel?
Checkout is at noon.
Does La Alegria Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 190 per person applies.
Where is La Alegria Hotel located?
Located in Luis Donaldo Colosio, this hotel is within 1 mile (2 km) of Guadalupe Church, Playa del Carmen Main Beach and Mamitas Beach. Quinta Avenida is 1 mi (1.6 km) away.
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La Alegria Hotel Reviews
Reviews
5.6
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 5 out of 63 reviews
10 - Excellent
5
Rating 8 - Good. 16 out of 63 reviews
8 - Good
16
Rating 6 - Okay. 17 out of 63 reviews
6 - Okay
17
Rating 4 - Poor. 7 out of 63 reviews
4 - Poor
7
Rating 2 - Terrible. 18 out of 63 reviews
2 - Terrible
18
6.2/10
Cleanliness
6.8/10
Staff & service
5.4/10
Property conditions & facilities
Reviews
2/10
Cobraron. Pero ya no funcioba como hotel. No habia nadie.
ileana
Stayed 2 nights in Jun 2018
4/10
La habitación es cómoda, pero no el servicio, además tienes que llegar a hacer otros pagos, como es el caso de limpieza.
El baño deja mucho que desear.
Por desgracia no lo recomiendo y no me volveré a hospedar en él.
No es buena ubicación.
César
Stayed 3 nights in May 2018
2/10
No es nada amigable ni segura la zona.
Sarahi
6/10
It says <<< Housekeeping is available once per stay >>>. I was assuming that my 5-day reservation wouldn't get my room being cleaned . I was O.K. with that. Everything pre-paid ... so only the tip for the housekeeping could be added but .... I have been asked 50 pesos per night for the cleaning of the room and that was COMPULSORY. I did manage to pay 100 pesos even without housekeeping. In fact, I should pay nothing. So! If you agree to pay those 50 pesos extra per night then the rooms are still very cheap for what we get.
PIERRE
Stayed 5 nights in Apr 2018
8/10
Mi estancia estuvo bien, solo al principio al hacer check in estuvimos esperando casi una hora 30, no había nadie en recepción.
Y durante la estancia no había agua
Miguel Ángel
6/10
Habitaciones sencilla sin lujo correesponde la precio q pague
margari
Stayed 6 nights in Apr 2018
6/10
Personal amable, el hotel le hace falta mantenimiento, pero esta aceptable
Verified traveller
Stayed 4 nights in Mar 2018
6/10
Sergio
10/10
Miguel Angel
Stayed 2 nights in Feb 2018
2/10
llagando me encontre con varias sorpresas
1 la habitacion que estaba destinada para mi estaba sucia
2 me asignaron una habitacion con dos camas, con la consigna de solo poner algo sobre la segunda cama se me cobraria un extra de 200 pesos
3 no habia papel sanitario en la habitacion, lo solicite y me lo dieron}
4. no me dieron jabon ni shampo
5 eramos dos personas y solo me dieron una toalla
victor
Stayed 1 night in Feb 2018
6/10
BRENDA
Stayed 2 nights in Jan 2018
2/10
celine
Stayed 1 night in Dec 2017
8/10
Muy confortable la atención fue una buena, quizá le hace falta estacionamiento para dar mayor seguridad pero en conclusión muy cómodo
frank
Stayed 1 night in Dec 2017
10/10
Muy tranquilo el hotel céntrico el personal muy amable siempre atentos a lo que necesitaba en verdad lo recomiendo
roberto enrique
Stayed 2 nights in Dec 2017
8/10
Es un hotel económico, que en el intento de ahorrar en hospedaje debes sacrificar otras cosas, mala o casi nula señal de wifi, jamas supe si tenían agua caliente o no en la ducha ya que esta solo cuenta con una llave y no es monomando, distancia, zona, no estacionamiento en el caso de traer vehículo. etc.
Verified traveller
Stayed 4 nights in Dec 2017
2/10
No me gustó el hotel está en una zona insegura , no tienen agua caliente no lavan el baño todo sucio. Pides cobijas y no te dan sólo en la cama tiene un pedazo de sabana que parece cortinas de cocina muy muy desagradable mi estancia en ese hotel
luis
Stayed 6 nights in Dec 2017
8/10
senza grandi pretese ma efficiente e comodo.
Verified traveller
Stayed 7 nights in Sep 2017
2/10
Sabanas y toalla sin cambiar, la habitación parecía más bien una cuadra. Bichos por todos lados. Si se lo pueden permitir, busquen otra cosa. El personal del hotel muy altivo y maleducado.
Francisco Javier
Stayed 3 nights in Nov 2017
6/10
Hotel muy cómodo todo está muy limpio los cuartos son cómodos la atención del personal es excelente, lejos de la playa pero pasan los camiones muy serca.
moises
Stayed 7 nights in Nov 2017
4/10
The feeling in and around this hotel is low quality. From the outside it looks like a little prison with bars surrounding it.
It is in a very low rent district although that does not bother me and I did not feel it was unsafe.
The room reminds you of a cheap motel . In my case the shower head was broken and spraying water everywhere and should have been already replaced. But I have to say the bed was very comfortable.
The location is on the outskirts of town even though it is still readonable distance from the beach and malecon.
Incredibly , the price listed at the check in for a one person basic room is 1250 pesos (65 dollars). I'm sure anyone who stays there gets a much better price online, like I did.
I only paid 13 dollars a night but they did demand an additional 50 peso "cleaning fee" per night. For that price I would do it again but not if it was much more.
Stephen
Stayed 2 nights in Nov 2017
8/10
Edgar
Stayed 1 night in Oct 2017
8/10
La chica que está en recepción es muy amable, el lugar está un poco lejos, sé que por el precio no puedo exigir mucho pero al no haber muchos lugares al rededor y ser una zona un poquito fea, me hubiese gustado que en el hotel te pudieran pedir algo de comer o vendieran algo para no salir, por lo demás es un servicio muy básico, no te dan shampoo y solo una toalla para 2 personas!
Verified traveller
Stayed 3 nights in Oct 2017
8/10
personale disponibile e gentile.
Verified traveller
Stayed 6 nights in Jul 2017
2/10
Un hotel muy alejado de la playa en una zona bastante fea en el cual quieren cobrar hasta por hacerte la limpieza y si no la pagas no la hacen ofertan un precio bajo pero a la hora de la llegada te sorprenden con cargos adicionales los cuales resultan altos para la calidad y servicio del hotel !!
jonathan
Stayed 3 nights in Sep 2017
8/10
Todo bien un trato amable m gusto los servicios bien