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Thompson Playa Del Carmen Main House, by Hyatt
4.5 star property

Elegant, adults-only beach hotel

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Thompson Playa Del Carmen Main House, by Hyatt

Photo gallery for Thompson Playa Del Carmen Main House, by Hyatt

Exterior
Property entrance
Premium bedding, minibar, in-room safe, blackout curtains
Dining
Suite, 1 King Bed, City View | Bathroom

Overview of Thompson Playa Del Carmen Main House, by Hyatt

Reviews
8.8

Excellent

Highlight
  • Offers an on-site restaurant. Only 5% of properties have this in Playa del Carmen.

Popular amenities

  • All-inclusive
  • Restaurant
  • Bar
  • Room service
  • Breakfast available
  • Pool

Explore the area

5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach4 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal11 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive
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Room options

Room, 1 Queen Bed

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Ceiling fan
Premium bedding
Blackout curtains
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 King Bed (Thompson)

cleanliness

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Ceiling fan
Premium bedding
Blackout curtains
  • 79 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Balcony

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Ceiling fan
Premium bedding
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Balcony

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Ceiling fan
Premium bedding
Blackout curtains
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed, Balcony

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Premium bedding
Ceiling fan
  • 102 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Ceiling fan
Premium bedding
Blackout curtains
Private bathroom
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Ceiling fan
Premium bedding
Blackout curtains
Private bathroom
  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, City View

cleanliness

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Ceiling fan
Premium bedding
Blackout curtains
  • 82 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Playa del Carmen

Located near the beach, Thompson Playa Del Carmen Main House, by Hyatt is in Downtown Playa del Carmen neighbourhood and is connected to a shopping centre. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. With kayaking, scuba diving and snorkelling nearby, you'll find plenty of adventures in the water.

What's nearby

  • Quinta Avenida - 1 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach - 8 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Porfirio’s - 1 min walk
  • Harry's Grill Prime Steakhouse & Raw Bar - 1 min walk
  • La Mazza Pizza - 2 min walk
  • Sushi Ken - 2 min walk
  • Sonora Prime – Playa del Carmen - 1 min walk

About this property

Thompson Playa Del Carmen Main House, by Hyatt

Luxury hotel near Playa del Carmen Main Beach
Close to Quinta Avenida and Playa del Carmen Maritime Terminal, Thompson Playa Del Carmen Main House, by Hyatt provides a poolside bar, a free food/drink shopping service and a rooftop terrace. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as shopping on-site and a coffee shop/cafe.
Other perks include:
  • An outdoor pool with cabanas, sunloungers and pool umbrellas
  • Continental breakfast (surcharge), free bike hire and valet parking (surcharge)
  • A round-trip airport shuttle (surcharge), express check-out and a front desk safe
  • Luggage storage, a 24-hour front desk and wedding services
  • Guest reviews give good marks for the pool, helpful staff and location
Room features
All 92 rooms feature comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and air conditioning.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 55-inch LED TVs with premium channels
  • Ceiling fans, daily housekeeping and phones

All-inclusive details

All-inclusive room rates at Thompson Playa Del Carmen Main House, by Hyatt are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Valet parking on site (USD 15 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM–11:00 AM for a fee: USD 15–25 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool
  • Shopping

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift

More

  • 3 floors
  • Building
  • Built in 2015
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 55-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 40, per accommodation, per night, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 40 lb per pet

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are available for USD 40.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 300 per accommodation, per stay
  • Service fee: 10 per cent
  • Resort fee: USD 34.80 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately USD 15 to 25 per person
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Valet parking fee: USD 15 per night
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 40 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per day
  • Service fee: 10 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Frequently asked questions

Does Thompson Playa Del Carmen Main House, by Hyatt have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Thompson Playa Del Carmen Main House, by Hyatt?

As of 28 Mar 2024, prices found for a 1-night stay for 2 adults at Thompson Playa Del Carmen Main House, by Hyatt on 15 Apr 2024 start from €158.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Thompson Playa Del Carmen Main House, by Hyatt pet-friendly?

Yes, this hotel allows dogs with a maximum weight of up to 40 lb per pet. There's a deposit of USD 100 per stay and a fee of USD 40 per accommodation, per night. Service animals are exempt from fees.

How much is parking at Thompson Playa Del Carmen Main House, by Hyatt?

Valet parking is available for USD 15 per night.

What time is check-in at Thompson Playa Del Carmen Main House, by Hyatt?

Check-in start time: 3 PM; check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Thompson Playa Del Carmen Main House, by Hyatt?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Thompson Playa Del Carmen Main House, by Hyatt provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 110 per vehicle applies.

Are there all-inclusive benefits at Thompson Playa Del Carmen Main House, by Hyatt?

Some rate plans available at this hotel are all-inclusive.

Where is Thompson Playa Del Carmen Main House, by Hyatt located?

Located in Downtown Playa del Carmen, this luxury hotel is steps away from Calle Corazón and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

Thompson Playa Del Carmen Main House, by Hyatt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 511 out of 801 reviews" "
Rating 8 - Good. 150 out of 801 reviews" "
Rating 6 - Okay. 75 out of 801 reviews" "
Rating 4 - Poor. 28 out of 801 reviews" "
Rating 2 - Terrible. 37 out of 801 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Oscar

Travelled with group
Liked: Cleanliness, amenities
Didn’t like a couple or personal things
Stayed 7 nights in Mar 2024

6/10 Okay

Hamida

Travelled with partner
Liked: Staff & service
The front desk didn’t address any issues. The fridge in our room wasn’t working and the front desk totally ignored our request to have it repaired.
Stayed 7 nights in Mar 2024

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó todas las atenciones de todo el personal de este hotel Thompson en especial Miguel en el área del restaurante 👏Gracias volveremos!
Stayed 3 nights in Mar 2024

8/10 Good

idan

Liked: Cleanliness, staff & service, property conditions & facilities
good experience over all
Stayed 4 nights in Mar 2024

8/10 Good

ROBERTO, Knoxville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for restaurants and shopping. Some noise at night from outside night life depending on your designated room.
Stayed 3 nights in Feb 2024

4/10 Poor

Francisco

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

María

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Excellent location, right at Quinta avenida where all the clubs and great restaurants are, also walking distance of the beach. The breakfast was amazing and pool on the terrace also great. Room was spacious, bathroom and shower super luxurious and the bed really comfortable. We also booked the shuttle service from the airport, which was Excellent, we were a big group and the attention Luis gave us was top tier, with beverages and everything. The main issue we had is the air conditioning was a mess the whole time, which made the room super hot and humid or incredibly cold at night i came back sick. Also check-in was more than an hour wait, extremely inefficient for no more than 6 guests in line.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ilan, Myrtle beach

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel clean safe locations number 1
Stayed 5 nights in Feb 2024

10/10 Excellent

Chana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love
Stayed 1 night in Feb 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 6 nights in Feb 2024