Punta Sam Hotel Guide - Family Friendly Hotels in Punta Sam, Quintana Roo

"This was the most relaxing vacation me and my partner have been on. The property is beautiful and is well maintained. The rooms are VERY spacious and staff were amazing and extremely helpful. We booked this trip as a couples retreat and there were enough amenities/classes that makes this trip ideal for an intimate couples getaway. The taco truck and Beachside/ pool service was the highlight of our trip 10000/10 and the room service feature was so useful and the food was great but where I found the food was lacking was in when it came to the evening (dinner time) there’s only 3 restaurants all have different themes. We went to the steakhouse for our first night and the food was very bland, presentation was a 10/10 which makes you intrigued on what to expect when tasting the food. My partner ordered a steak and legit was no flavor and lowkey came cold…. I ordered some type of burrito and it was filled with little protein and a lot of cheese and beans. The French cuisine was the worst out of 3 from starters to dessert it was terrible. Italian is spot was decent but pretty basic…in all the inconsistencies with the food and drinks (go ahead and buy a bottle if you actually want to feel something) we expected the bar to have decent liquor since all were name brand and pretty decent in the states but we did a test with their don and ours and it tasted nothing like our don. The cafe 10/10. Overall 8/10"

"The property was well maintained overall (didn't love the showers), but had an issue with the washing machine and it was resolved immediately. Housekeeping, maintenance, waitstaff, and bartenders were all extremely friendly and courteous. Service was prompt. Not much to do in the evenings aside from dinner. No entertainment, or nice bar areas at night. During a medical emergency- there was a few issues with transporation to the hospital and then an unpleasant moment with the concierge afterward. But overall a great resort. "

"My massage was amazing! Staff were friendly. Overall a great trip! "

"The property and staff were amazing! The Entertainment team was so dedicated and engaging. We will definitely return :)"

"The property is beautiful. The staff amazing. Food was delicious. Our issues with this stay were all our room. The most uncomfortable bed I have ever slept in. Hard as a rock! If you have a bad back like I do, be warned. Our room fridge was never stocked the whole week we were there and when we tried to order items by room service, they never showed up. We travel to Mexico so twice a year. All though this was a nice trip, this particular resort will not make the repeat visit list."

"Everything was excellent; the only area that could be improved is the night entertainment and shows."

"Bathroom wasn’t clean staff so tired so busy main pool water not clean food was very very low quality very bad food buffet so dirty"