Isla Mujeres Hotel Guide - Hotels in Isla Mujeres, Isla Mujeres, Mexico

"We stayed here last year and were so impressed with the food, service, and cleanliness that even though there were some issues, we decided to visit again this year. I booked an ocean front room. When we arrived, that room was not available and they tried to say an ocean view room was ocean front. They did offer each of us a massage to compensate. We were able to move to an ocean front room the next day, and they planned to transfer our bags. This was inconvenient since we didn't know when that would happen or where our bags would be throughout the day. We also had a room with a private plunge pool. It was not very private though, as there seemed to be maintenance staff constantly in the area. The plunge pools are not heated and are positioned so they only get morning sun. They encouraged us to order room service, but the food was cold when delivered and not very good, The nightly entertainment was just that, entertaining. The restaurant meals were all, once again, top-notch. We used the Go Majestic transfer service to/from the airport and it was a great experience. Clean, friendly, and on time. Our butler service was not as great as last year, but it was still pretty good."

"Totally enjoyed my stay. Everyone was very friendly and accommodating. Roberto and Andy at the bar, no better people"

"My wife and I came here for our honeymoon and had the best time! We stayed for almost 2 weeks and would have stayed longer if we were able to. The entertainment was great, and they incorporated a lot of tradition and meaning into their live shows. The cleaning service was very respectful and considerate when coming into our room. The room was always left clean and in pristine condition. The staff for the room service when ordered were also very respectful when they would bring in the food. The room service food was very good. The staff were very friendly and it really made the stay even better. They went above and beyond to ensure our stay was enjoyable. The pools were maintained and kept very clean. There were no complaints that we had when it came to the pools. The bars had a wide variety of drinks and were delicious. The bartenders were fun and kept up with the busy crowds. The food portions were larger than expected and were filling. The food was very very good! Overall, it was an amazing experience at each restaurant. I just want to take the time to thank all the staff who made our stay comfortable and enjoyable. A lot of work goes into maintaining the resort. The maintenance personnel, groundskeepers, bartenders, hosts at each of the restaurants, waitresses and waiters really make the place what it is. We felt welcomed the second we stepped out of the vehicle and had our luggage handled by the staff. My wife and I highly recommend this resort!"

"This is a stunning resort! Each time I return, it gets even better. I always feel like family here and so safe. I highly recommend booking excursions with Ben, who is located on the private beach; he is trustworthy and reliable. I can't wait to return! Es un resort impresionante! Cada vez que regreso es mejor que la anterior; siempre me siento como en familia y muy segura. Recomiendo ampliamente reservar excursiones con Ben, que se encuentra en la playa privada; es confiable y formal. ¡No puedo esperar para volver! "

"The resort was beautiful! The food was excellent and the staff was friendly and welcoming! We are already planning our next trip there!"

"Hot tub was not hot and only one was working "

"Excelente 10 de 10 la comida rica, la habitación hermosa limpia nuestra camarera Jenny siempre limpio nuestra habitación, el personal atento respetuoso, la bebida muy buena volvería sin pensarlo"

"Great food. Butler was excellent. Loud by the adult pool."

"We have traveled many times before and have access to timeshares which includes both RCI & II. I will travel again with RIU and will make this a vacation spot because of the flow and easy of everything. There were many things to do in Cancun or the neighboring cities (Tullum, Cozmel, etc .....) ...we had an amazing time and when we book our trip next year, 2027, it will be for 14 days instead of 7 days and 6 nights. Not enough time to explore everything."