Fairmont hotels in Playa del Carmen, Quintana Roo

"I love this resort. We have always had such fantastic service! This was trip three to this resort."

"Food and entertainment was great. "

"The property is very beautiful. Nice staff and the food was deliciouso "

"Everything about this hotel was great. The staff were exceptional. Special shout out to Alejandro at the pool. We went with a group of 16 and always made sure we had what we needed throughout the day and made our experience great."

"Great hotel . Exactly what we wanted . It doesn’t have the best beach , so if you’re looking for a nice beach this is not the place . Food was good , you get what you pay for , so don’t be picky . The cleanliness was absolutely impressive. Staff were nice , helpful and approachable. I would stay here again "

"Beautiful just amazing !!!!! Dream vacations"

"Easy access to Xcaret Park"

"The transportation from hotel to airport had a problem, because the drivers aren’t able to enter to the hotel lobby to call the passengers and some passengers need to take taxis. In my experience. I was in the Lobby one hour before the pick up time and never the driver call me, when I going to make complaint the representative person of the transportation company told me that the driver filled a no show report with the name of bell boy completely false. I was lucky the a bus from other company accepted ride me to the airport after transportation company request for solving my problem. "

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