Playacar Fase I Hotel Guide - Business Hotels in Playacar Fase I, Playa del Carmen

"All in all very good hotel. Staff very respectful. Food perfect. Pools were all good. Make sure to find and reserve pool seats first thing in the morning otherwise you may not find the spot near your room building. "

"Property is very clean, lots of food however there's no lunch buffet. If you are planning to party, be advised that you can not get an alcohol drink until 11:00 a.m. and later (yes no bloody mary with breakfast). The staff is somewhat friendly (used to the tourist trap). Don't use the ATM in the lobby, it says it charges $7 per transaction but we got charged over $14. Resort is average."

"This property was a hidden little gem. We are two females that went here solo for 5 days and we felt safe and had a blast. The snorkeling off the private beach near the water was amazing. The property has gear for you to use for free. You have to make sure you bring it back before a certain time. Staff were all friendly. Food at the beach was great. The night shows were fun and we had a blast. Taxis everywhere so getting out and about was easy. There are vehicles at the property you can rent, super bonus! Now let’s talk about the cons, room service is apart of the all inclusive BUT they will charge you $7 for delivery. Beach bar closed early, pool bar was open until 10pm. I lost my room key and they will make you pay $6 for a piece of plastic. I believe the towel keys are more expensive so thankfully I didn’t do that. The curtains are not black out BUT we did notice storm covers so we closed them and it fixed our problem. Overall it was great. We plan on coming back for another stay. Everyone including the guests at the resort were nice and from all walks of life. Thank you for making this our first best friend trip memorable. Until next time.💜"

"Pool was great as well as children water park"

"What a great trip. We loved the unique location, the surrounding animals and nature, excellent service, and comfortable rooms. The food was great, everything was well-organized, and everything ran smoothly. The salespeople were a bit pushy initially, but once we shared our plans and preferences, they gave us space. The Xcaret park entrances are literally right by the lobby and the hotel's beach areas. However, it felt like you were inside Xcaret park even while on the resort grounds. We booked unlimited park entrances, and that was a fantastic choice for us. We did 1-2 experiences each day and then enjoyed relaxing by the pool or the ocean in the afternoons. The night shows at the resort were entertaining and culturally rich. This was our 6th or 7th trip to Mexico, and we’ve learned so much about its culture, people, and beautiful land during this visit."

"Hotel over all was very nice, rooms were big. The only thing I thought needed improvement is the entertainment during the day. Very dull and boring except for the foam party day which I believe is on Saturdays. "

"What a lovely little gem! We have been to many all inclusive hotels here but this place ticks all boxes! The entertainment was amazing, the vibe was excellent. The food was tasty, not exceptional but really good especially for an all inclusive. The drinks were fantastic, be sure to ask for a Pink Gin and Tonic. The rooms are a bit dated but they are clean and comfortable. They have a little mobile library to check out a book and the choice of pools is a great option. We will most definitely come back again. Lovey vibe, great music, wonderful atmosphere for a bit of everything! "

"Stayed in new section. Everything very clean. People cleaning everywhere. Great smelling bathrooms "

"No chairs at the main pool seem like everyone claims them early in the morning. We ended up going to the other side and enjoying foam party. "