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"Overall, the property exceeded our expectations. Our room was impeccable and we enjoyed the private rooftop with plunge pool. Our pool didn’t work two days during our stay because the water evaporated; we did call to have it fixed, but it didn’t get done before we checked out. It didn’t bother us too badly, but it would’ve been nice had the staff made more of an effort to clean the pool and fill it with water. Nonetheless, the restaurants were very good for the most part. The breakfast buffet, Italian restaurant, and French restaurant were our favorites. We didn’t try them all (10 total restaurants on property), but we found The Grill and Spice (Asian) to be mediocre at best. The activities and pools were outstanding. The staff… out of this world! It was a very peaceful vacation and we look forward to a future stay. I highly recommend using the hotel’s driving service to/from the airport. It’s totally worth it."

"Great resort with great amenities. "

"Excellent property. Only negative is my early check-in request, offered directly on the resort’s website, went unanswered and I was unable to check in before 3pm "

"Beautiful Resort, They know how to pamper the guests!! Very comfortable, Food delicious, beach service and Maid service exceptional! The spa was one of the best experiences we have ever had!! Will definitely look at this collection of resorts in the future!! "

"Well lay out! Great service…. Well located The price is right "

"Staff is super friendly. Views from bars and restaurants are amazing. Place is really clean. I would definitely stay here again. "

"This is the second time we have stayed at this resort. The staff, service, rooms, food, pools, and beach are all wonderful. We personally feel that the beachfront at this particular hotel is better maintained than any of the others in its vicinity, especially during seaweed season. We definitely recommend and will be returning in the future."

"Everything was amazing "

"I’ve stayed at this hotel twice as I’ve had long layovers in Mexico City on my way to South America. Trying to sleep in an airport is awful so having a hotel within the airport to stay in is a lifesaver especially with children. I also appreciate that they have day rates if you’d rather not want around the airport all day as well. The price is very reasonable. The staff is very professional. The amenities are a sweet bonus. basically my go to hotel whenever I’m stuck in the Mexico City airport for long layovers."