Playa del Carmen Hotel Guide - Hotels with Childcare in Playa del Carmen, Quintana Roo

"Had a great experience with my family. We will definitely come back."

"Friendly and helpful staff. The rooms were nice and clean. There is a beautiful view of beach upon arrival, very aesthetically pleasing...I could go on and on. You should book! "

"RIU Palace exceeded my expectations, the doorbell and receptionist made me feel like in paradise with warm welcome. Waiters are very nice, they pay attention to your needs at each restaurants and always smiling. Hotel extremely clean, daily activities for every age, safe hotel and familiar. This is my second time staying in this hotel, my husband and I traveled with 2 kids(4&11years old)."

"This property was very good, the only issue was that the elevator did not work for our entire stay, and being on the 3rd floor was very tiring…The breakfast buffet was outstanding, but lunch and dinner was marginal at best, the same things every day for lunch and dinner with the buffet…As for the resturant everything pretty much tasted the Same… "

"So much to do and try. Great experience.. Food was extremely good..Top shelf alcohol!! Amazing views. "

"The place is amazing, perfect for a family trip with our toddler. The whole place is clean and the service all around is amazing from the entrance, to the pool area, to the spa. The Spa by the way is a must try, we tried the couples massage and we recommend 110%. The food is amazing, all the restaurants are great and the drinks are also great, by the way their coffee and their coffee stand is amazing. The only thing I didnt love are the covers on the beds, nothing wrong with them in general I usually jus tlike heavier blankets, hubby and kid didnt mind them at all and they slept great, me not so much, would deifnitely ask for newer comforter. "

"A lot interesting animal in the area of the hotel. "

"Our entire family of 5 was so impressed by everythig about the Royal Haciendas experience. Our room was a 2 bedroom family suite and had everything we needed and much more. The room location was perfect and right across from one of the children's play pools and close to the main lobby and market. The food at every location we tried was delicious and service was impeccable. The staff take pride in what they do and go out of their way to welcome you "home". We can't wait to come back! "

"Really enjoyed my stay here. I booked a swim out room, and thankful I did. Was nice waking up every morning and having the ability to jump right into the pool. Room itself was very spacious. Bed was comfortable, and the furniture was simple, but worked. Didn't feel trendy or dated. I dined at the 2 of the restaurants and did the buffet. I've read a lot of complaints about the food, and honestly, nothing I had was bad. On the same note, nothing also really stood out. I used the room service feature, and the wait time was about 45 minutes, so please keep that in mind if you are famished. Staff were professional and courteous. I went in the season of sea weed, so the beach was not accessible (I travel to Mexico often, so this is not a surprise to me. Please research when this happens so you are not caught off guard by it). I have only 2 minor complaints. The first, is I am an early riser. So I had to wait till about 730/0800 to get my swim time in as they were doing the maintenance on the pools (not dinging them for this, as this is very much a resort that has an active night life). The second is the remoteness of this location. My excursions that I booked, I was in the cab/vans a lot due to being the first one being picked up (e.g. I booked a Chichen Itza tour, and left at 0700, and got back at 2330). So if you plan to do any long excursions, look at spending the extra money and do it exclusive). I had a lot of fun and would stay here again."