Xetna Hotels

"Good job,will come back soon!👍"

"Best resort I have been to in Mexico or anywhere else. The food and staff were great and amazing property."

"The resort was fantastic. Beautiful rooms, great pools (both a "party" pool and a "quiet" pool so you can pick your vibe which is awesome). Excellent food- truly, did not think that resort food could be this good and there were so many options both for lunch and dinner. You don't only have one buffet lunch option but lots of different take out and sit-down options available. The only complaint I have is that we booked 2 rooms and requested these be close to each other, but when checking in they had put us in different buildings on opposite sides of the resort. You also have to be mindful that if you are picking the cheapest room option, they are likely to stick you with a street-facing room on the ground floor. We ended up upgrading to oceanview in order to be next door to each other (which was absolutely worth it), but this felt like a bit of a trap/scam given where they had located us originally. Other than that, the staff was consistently excellent, friendly, and helpful throughout the stay. Great vibes for both groups of friends and couples, I think. I went with my mom-in-law and we had a blast. Entertainment at night is great as well, just wish there had been more dancing options besides the daily Aqua Zumba (maybe Salsa or Zumba in the evenings). "

"Everything was nice and pretty l. The food needs some updating. The food pretty much is the same variety for all 3 courses. I will 7 of 10"

"They didn’t tell us till we got to hotel that the pool was down for renovation and the noise was unbearable for 4 of our 7 day vacation Ridiculous"

"Best vacation ever"

"Great hotel great customer service"

"The property was beautiful and the staff was polite mainly. The private pool rooms are beautiful but I do feel the private pool itself could be treated or cleaned "

"We decided to celebrate our wedding anniversary at Hotel Xcaret Arte. We received to fill out the list of activities, and we did it, we said the reason to visit this hotel. The day of our anniversary we went to a restaurant for dinner and to celebrate, they asked if we are celebrating something and we told them, but nothing happen, no celebration, at least we expected a plate with piece of cake and letter say "Happy anniversary" or something, but nothing. For me I do not care, but for my wife is a big deal. We tried to do this kind of trip for the last five years and this is the first time that nothing happens, very disappointed. We have a picture where we celebrate with a piece of cake our anniversary each but not this time. I know Xcaret wants to charge for everything, but for a piece of cake saying Happy Anniversary is too much. And we left a Tip to the Waitress for nothing. And is worst when see a lot of videos from other people that celebrate birthdays of Anniversaries with those kinds of attentions that we did not have. "