Xetna Hotels

"I did not realize when I booked the hotel that it was not beachfront. Though it is just located behind Riu Yucatan, the photos online are most of the Yucatan not the Tequila. Your stay at the Tequila does include the Yucatan beach and pool access s well as lunchtime buffet and all the poolside bars. Having said that, there is a golf cart shuttle that runs throughout the day where you can be at the beach in about one minute. Or you can take a 5 to 10 minute walk from the lobby and be over at the Yucatán where you have access to everything except the restaurants. I have to say the staff was very efficient, friendly, and always available at all the restaurants, poolside and bar keeping everything clean with friendly prompt service. Pool temp was great. Food was above average. If you stay all day at the Tequila everything is a 3-5 minute walk away no matter where you are. The only reason this won’t be our go to resort is the amount of kids. It’s a wonderful resort but for our preference there were far too many kids. We did love our stay tho! "

"The friendliness of all the employees. The cleanliness of the place. Convenience of the restaurants."

"The rooms were very clean and the staff was very courteous."

"The service is excellent!"

"We had a great stay at Grand Palladium Kantenah Resort. The resort itself is very good, and we were pleasantly surprised with a VIP upgrade, which made a noticeable difference. The Family Selection beach area was especially nice — less crowded and more comfortable. Overall food quality was good, although the desserts could definitely be better. During our stay we booked three à la carte restaurants. La Paisana and Sumptuori (teppanyaki tables) were both very good. Portofino, however, was a bit disappointing. The service was good, but the food didn’t live up to what we expected from an Italian restaurant. Overall, we really enjoyed our stay and would definitely recommend this resort, especially if you can get the Family Selection or VIP upgrade."

"This was our fourth or fifth stay at this resort. Since our previous visit was over ten years ago, we expected some post-Covid decline in service and quality, as has been common across many mid-range resorts. We were pleasantly surprised that Bahia Principe in Riviera Maya has largely avoided this. The food remains plentiful and just as good as it was 15 years ago, and the staff is as friendly as ever. Beyond the human factor, the location is excellent, with easy access to nearby ruins in Tulum and worthwhile trips to Cobá and Chichén Itzá. Three people in particular made our stay even better. Nathaneal upgraded us to a lovely renovated room. Rosaura and Leidy stood out among an already strong buffet restaurant team for their attentiveness — from remembering our usual order to noticing when my wife missed dinner one evening and asking after her when I arrived alone (she was unwell). These gestures are small, but kind, and they add a welcome human touch to an otherwise fleeting guest–staff relationship."

"It was a wonderful stay."

"Beautiful property. Food was excellent. Amazing room and balcony "

"Excellent place. Good food and drinks. Great atmosphere. "