London Hotel Guide - Serpentine Gallery hotels in London, United Kingdom.

"Great location and helpful staff."

"The room was insanely small. We knew this going in but it was very different to experience it in person. It was very clean, recently updated, nice view of trees, good neighborhood, and the WiFi was great. But you had to have a phone for your key and had to have location on in Google which felt like an invasion of privacy. It would be ok for one person but not for a couple. There was a coffee maker in the room but it honestly just took up much needed space and the coffee wasn’t even labeled plus no tea option. There was no lobby or lounge associated with the hotel. The units are spread throughout the block mixed with residential. Not a typical hotel. "

"AC kept room cool, beds are just doubles not queen's or kings, bathroom is a weird configuration with the toilet right against the wall at least you wouldn't fall off, breakfast so so, scrambled eggs definitely real runny not the way we cook them in Canada"

"Excellent location. "

"Was not offered a menu, not spoken to by any staff member. Not impressed at all."

"Clean room, friendly staff. The breakfast buffet was really good, but the dinner service was not. The dinner was a bit mediocre for the cost. The fitness room costs an additional fee to use. They do not allow guests to check in early unless you want to pay 80 euros additional. This was irritating as our flight arrived at 6:30am. They said we could get in immediately if we pay, so the rooms were available and ready. My friend stayed at a different hotel and was able to check in early without the extortion."

"Very poor checkin, fobbed off whilst having to wait, room adequate but dated and very noisy"

"I recently stayed at this four-star hotel and was very disappointed. The cleanliness was below the standard you would expect, with the room not properly cleaned and areas that clearly needed more attention from housekeeping. For a hotel in this category, it was unacceptable. There were also very few amenities available, which made the stay feel poor value for money. On top of that, parking was extremely expensive and felt like an unnecessary extra charge. Breakfast was another letdown. The selection was very basic, limited, and nowhere near what you would expect from a four-star hotel. Overall, this hotel does not live up to its rating, and I would not choose to stay here again."

"We had booked a suite and there was three of us . The mini bar was empty there was no bedding or towels for our other guest . We did get them after asking . The hotel has reduced what it offers guests in the executive lounge and allows children . There was no extra America in the bathroom . Mini bar was empty . There was no record player or guitar in our suite and the view was and external view . So overall not worth it anymore "