Playa del Carmen Hotel Guide - Hotels with Air Conditioning in Playa del Carmen, Quintana Roo

"I was expecting a better experience but I found the food to just be okay and the service was not to par to what other hotels offer. The buffet coffee was absolutely awful. Some room for improvement for sure. Hotel lobby was gorgeous. "

"Exquisite food amazing staff. Resort is “small but mighty”"

"Very nice only down side is everything is spread out ,not a big deal if you want to walk the grounds are well kept."

"Property is amazing! "

"Amazing room "

"To Expedia Executive Relations & Hotel Corporate Management, I am formally escalating a complaint regarding my recent stay booked through Expedia at the Platinum Yucatán Princess Adults Only resort. This experience was unacceptable from both a hospitality and consumer protection standpoint and significantly impacted what was meant to be a milestone occasion—my wife’s birthday and her first visit to Mexico. The issues encountered include, but are not limited to: Filthy stairwell conditions that remained unresolved throughout the stay A room delivered in an unsanitary state at check-in (urine on bathroom surfaces, trash in closet) Refusal by staff to provide a new room, requiring us to wait for cleaning Repeated neglect of requests for basic necessities (towels, toiletries) Consistently poor room service, including cold food on three occasions Food safety concerns (bones found in chicken dishes such as tacos and tostadas) These issues were reported both to hotel staff and the on-site Expedia representative, with no meaningful resolution provided. This situation reflects a failure of duty of care, misrepresentation of accommodations, and a breakdown in service standards expected from both the property and Expedia as the booking platform. As a federal employee and service veteran, I approach situations like this with professionalism, patience, and a high standard for accountability. I do not make complaints lightly. "

"The rooms were very clean, the linens were nice, but the beds were not comfortable, it was like you were sleeping on the floor. The mine bar in the rooms The hotel amenities were less than impressive, the bars weren’t open until 11am, so even if you just wanted a plain soda, ice tea or water, it was simply not an option. The mini bar in the rooms were bare minimum. "

"​I can't praise the Reef 28 enough! Upon arrival Alejandro offered us a few incentives if we sat through a 90 minute 'timeshare' kinda sales pitch... 30 minute massage; 2 spa passes; access to 2 other Reef Resorts and free private transfer to the airport (we were flying out of Cancun). Agreed to go and it was WORTH IT! more about this later Expedia Gold Membership got us an upgrade to a corner suite - The suite is bigger than my apartment! Walked into a huge table with seating for 8; Kitchenette; Living Room with big screen TV; a full bathroom and balcony. Then we walked into our bedroom: another full bathroom; king size bed; jacuzzi tub; big screen TV; radio; safe; iron; hair dryer and another balcony (same balcony; it wraps around the entire suite - absolutely amazing!) Next morning; breakfast with Donaciano; Noemi and the rest of the crew - fantastic energy; easy going (absolutely lovely people). Fruits; breakfast parfaits; pastries; breads; western and traditional mexican dishes and the omelette station - Martha's is a freaking wizard of the grill; had one everyday"

"Excellent location - staff were amazing super friendly and helpful!"